356
Views
8
CrossRef citations to date
0
Altmetric
Articles

The Cost of Quality: Organizational Financial Health and Program Quality

ORCID Icon, , &

References

  • Aarons, G. A., Hurlburt, M., & Horwitz, S. M. (2011). Advancing a conceptual model of evidence-based practice implementation in public service sectors. Administration and Policy in Mental Health, 38, 4–23. doi:10.1007/s10488-010-0327-7
  • Aarons, G. A., Sommerfeld, D. H., & Walrath-Greene, C. M. (2009). Evidence-based practice implementation: The impact of public versus private sector organization type on organizational support, provider attitudes, and adoption of evidence-based practice. Implementation Science, 4, 83. doi:10.1186/1748-5908-4-83
  • Abe-Kim, J. S., & Takeuchi, D. T. (1996). Cultural competence and quality of care: Issues for mental health service delivery in managed care. Clinical Psychology: Science and Practice, 3, 273–295. doi:10.1111/j.1468-2850.1996.tb00083.x
  • Alexander, J. A., Weiner, B. J., & Griffith, J. (2006). Quality improvement and hopsital financial performance. Journal of Organizational Behavior, 27, 1003–1029. doi:10.1002/job.401
  • Anseel, F., Lievens, F., Schollaert, E., & Choragwicka, B. (2010). Response rates in organizational science, 1995–2008: A meta-analytic review and guidelines for survey researchers. Journal of Business and Psychology, 25, 335–349. doi:10.1007/s10869-010-9157-6
  • Austin, M. J. (2008). Strategies for transforming human service organizations into learning organizations: Knowledge management and the transfer of learning. Journal of Evidence-Based Social Work, 5, 569–596. doi:10.1080/15433710802084326
  • Austin, M. J., & Claassen, J. (2008). Impact of organizational change on organizational culture: Implications for introducing evidence-based practice. Journal of Evidence-Based Social Work, 5, 321–359. doi:10.1300/J394v05n01_12
  • Baruch, Y., & Holtom, B. C. (2008). Survey response rate levels and trends in organizational research. Human Relations, 61, 1139–1160. doi:10.1177/0018726708094863
  • Beauvais, B., & Wells, R. (2006). Does money really matter? A review of the literature on the relationships between healthcare organization finances and quality. Hospital Topics, 84, 20–29. doi:10.3200/HTPS.84.2.20-29
  • Beauvais, B., Wells, R., Vasey, J., & Dellifraine, J. L. (2007). Does money really matter? The effects of fiscal margin on quality of care in military treatment facilities. Hospital Topics, 85, 2–15. doi:10.3200/HTPS.85.3.2-15
  • Bertram, R. M., Blase, K. A., & Fixsen, D. L. (2015). Improving programs and outcomes: Implementation frameworks and organization change. Research on Social Work Practice, 25, 477–487. doi:10.1177/1049731514537687
  • Bertram, R. M., Schaffer, P., & Charnin, L. (2014). Changing organization culture: Data driven participatory evaluation and revision of wraparound implementation. Journal of Evidence-Based Social Work, 11, 18–29. doi:10.1080/15433714.2013.837339
  • Besel, K., Williams, C. L., & Klak, J. (2011). Nonprofit sustainability during times of uncertainty. Nonprofit Management and Leadership, 22, 53–65. doi:10.1002/nml.20040
  • Bonfrer, I., Figueroa, J. F., Zheng, J., Orav, E. J., & Jha, A. K. (2018). Impact of financial incentives on early and late adopters among US hospitals: Observational study. BMJ, 360, j5622. doi:10.1136/bmj.j5622
  • Boris, E. T., De Leon, E., & Roeger, K. L. (2010). Human service nonprofits and government collaboration: Findings from the 2010 National Survey of Nonprofit Government Contracting and Grants. Washington, DC: The Urban Institute. Retrieved from http://www.urban.org/sites/default/files/alfresco/publication-pdfs/412229-Contracts-and-Grants-between-Human-Service-Nonprofits-and-Governments.PDF
  • Bowman, W. (2011). Financial capacity and sustainability of ordinary nonprofits. Nonprofit Management and Leadership, 22, 37–51. doi:10.1002/nml.20039
  • Calabrese, T. (2013). Running on empty: The operating reserves of US nonprofit organizations. Nonprofit Management and Leadership, 23, 281–302. doi:10.1002/nml.21064
  • Calabrese, T. D. (2012). The accumulation of nonprofit profits: A dynamic analysis. Nonprofit and Voluntary Sector Quarterly, 41, 300–324. doi:10.1177/0899764011404080
  • Carroll, D. A., & Stater, K. J. (2009). Revenue diversification in nonprofit organizations: Does it lead to financial stability?. Journal of Public Administration Research and Theory, 19, 947–966. doi:10.1093/jopart/mun025
  • Carstens, C. A., Panzano, P. C., Massatti, R., Roth, D., & Sweeney, H. A. (2009). A naturalistic study of MST dissemination in 13 Ohio communities. The Journal of Behavioral Health Services and Research, 36, 344–360. doi:10.1007/s11414-008-9124-4
  • Collins-Camargo, C., McBeath, B., & Ensign, K. (2011). Privatization and performance-based contracting in child welfare: Recent trends and implications for social service administrators. Administration in Social Work, 35, 494–516. doi:10.1080/03643107.2011.614531
  • Council on Accreditation. (2016). Financial management: Introduction. Retrieved from http://coanet.org/standard/fin/
  • Courtney, R. (2002). Strategic management for voluntary nonprofit organizations. Abingdon, UK: Taylor & Francis. doi:10.4324/9780203472118
  • D’Aunno, T., Sutton, R. I., & Price, R. H. (1991). Isomorphism and external support in conflicting institutional environments: A study of drug abuse treatment units. Academy of Management Journal, 34, 636–661. doi:10.5465/256409
  • Despard, M. (2016). Challenges in implementing evidence-based practices and programs in nonprofit human service organizations. Journal of Evidence-Informed Social Work. 13, 505–522. doi:10.1080/23761407.2015.1086719
  • Donabedian, A. (1988). The quality of care. JAMA, 260, 1743. doi:10.1001/jama.1988.03410120089033
  • Dong, G. N. (2015). Performing well in financial management and quality of care: Evidence from hospital process measures for treatment of cardiovascular disease. BMC Health Services Research, 15, 1. doi:10.1186/s12913-015-0690-x
  • Family First Prevention Services Act. (2017). H.R. 253, 115th Congress, 2017.
  • Franklin, C., & Hopson, L. M. (2007). Facilitating the use of evidence-based practice in community organizations. Journal of Social Work Education, 43, 377–404. doi:10.5175/JSWE.2007.200600027
  • Froelich, K. A. (1999). Diversification of revenue strategies: Evolving resource dependence in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 28, 246–268. doi:10.1177/0899764099283002
  • Froelich, K. A., Knoepfle, T. W., & Pollak, T. H. (2000). Financial measures in nonprofit organization research: Comparing IRS 990 return and audited financial statement data. Nonprofit and Voluntary Sector Quarterly, 29, 232–254.
  • Garner, B. R., Godley, S. H., Dennis, M. L., Hunter, B. D., Bair, C. M. L., & Godley, M. D. (2012). Using pay for performance to improve treatment implementation for adolescent substance use disorders: Results from a cluster randomized trial. Archives of Pediatrics & Adolescent Medicine, 166, 938–944. doi:10.1001/archpediatrics.2012.802
  • Glickman, S. W., Delong, E. R., Roe, M. T., Lytle, B. L., Schulman, K. A., & Peterson, E. D. (2007). Pay for performance, quality of care, and outcomes in acute myocardial infarction. Journal of the American Medical Association, 297, 2373–2380.
  • Glisson, C., & Williams, N. J. (2015). Assessing and changing organizational social contexts for effective mental health services. Annual Review of Public Health, 36, 507–523. doi:10.1146/annurev-publhealth-031914-122435
  • Gordon, T. P., Greenlee, J. S., & Nitterhouse, D. (1999). Tax-exempt organization financial data: Availability and limitations. Accounting Horizons, 13, 113–128. doi:10.2308/acch.1999.13.2.113
  • Gregory, A. G., & Howard, D. (2009). The nonprofit starvation cycle. Stanford Social Innovation Review, 7, 49–53.
  • Guerrero, E. G. (2013). Managerial challenges and strategic solutions to implementing organizational change in substance abuse treatment for Latinos. Administration in Social Work, 37, 286–296. doi:10.1080/03643107.2012.686009
  • Huang, J., Buchanan, P., & Buteau, E. (2006). In search of impact: Practices and perceptions in foundations’ provision of program and operating grants to nonprofits. Cambridge, MA: Center for Effective Philanthropy. Retrieved from https://www.issuelab.org/resources/718/718.pdf
  • Institute of Medicine. (1990). Medicare: A strategy for quality assurance. Washington, DC.: National Academy Press.
  • James, B. C., & Savitz, L. A. (2011). How intermountain trimmed health care costs through robust quality improvement efforts. Health Affairs, 30, 1185–1191. doi:10.1377/hlthaff.2011.0358
  • Kaplan, H. C., Brady, P. W., Dritz, M. C., Hooper, D. K., Linam, W. M., Froehle, C. M., & Margolis, P. (2010). The influence of context on quality improvement success in health care: A systematic review of the literature. Milbank Quarterly, 88, 500–559. doi:10.1111/j.1468-0009.2010.00611.x
  • Keating, E. K., & Frumkin, P. (2003). Reengineering nonprofit financial accountability: Toward a more reliable foundation for regulation. Public Administration Review, 63(1), 3–15. doi:10.1111/1540-6210.00260
  • Kotloff, J., & Burd, N. (2012). Building stronger nonprofits through better financial management: Early efforts in 26 youth serving organizations. New York, NY: The Wallace Foundation. Retrieved from https://www.wallacefoundation.org/knowledge-center/Documents/Building-Stronger-Nonprofits-Through-Better-Financial-Management.pdf
  • Leatherman, S., & Berwick, D. (2003). The business case for quality: Case studies and an analysis. Health Affairs, 22, 17–30. doi:10.1377/hlthaff.22.2.17
  • Lecy, J. D., & Searing, E. A. M. (2015). Anatomy of the nonprofit starvation cycle: An analysis of falling overhead ratios in the nonprofit sector. Nonprofit and Voluntary Sector Quarterly, 44(3), 539–563. doi:10.1177/0899764014527175
  • Lee, M. Y. (2013). Children and family service agencies’ experience with the initial Council on Accreditation process: An exploratory study. Families in Society, 94, 23–30. doi:10.1606/1044-3894.4259
  • Lee, M. Y. (2014). Agencies’ views on the effects of the Council on Accreditation process. Human Service Organizations: Management, Leadership, and Governance (formerly Administration in Social Work), 38, 199–214. doi:10.1080/23303131.2013.878012
  • Lee, M. Y., McMillen, J. C., Zayas, L. E., & Books, S. (2011). The quality assurance and improvement workforce in social services: An exploratory examination. Administration in Social Work, 35, 243–257. doi:10.1080/03643107.2011.575335
  • Lin, W., & Wang, Q. (2016). What helped nonprofits weather the great recession?. Nonprofit Management and Leadership, 26, 257–276. doi:10.1002/nml.21197
  • Marwell, N. P., & Calabrese, T. (2015). A deficit model of collaborative governance: Government–nonprofit fiscal relations in the provision of child welfare services. Journal of Public Administration Research and Theory, 25, 1031–1058. doi:10.1093/jopart/muu047
  • Mayers, R. S. (1989). Financial management for nonprofit human service agencies. Springfield, IL: Charles C. Thomas Publisher.
  • McGregor, B., Mack, D., Wrenn, G., Shim, R. S., Holden, K., & Satcher, D. (2015). Improving service coordination and reducing mental health disparities through adoption of electronic health records. Psychiatric Services, 66, 985–987. doi:10.1176/appi.ps.201400095
  • McKeever, B. (2015). The nonprofit sector in brief 2015: Public charities, giving, and volunteering. Washington, DC.: The Urban Institute. Retrieved from https://www.urban.org/sites/default/files/publication/72536/2000497-The-Nonprofit-Sector-in-Brief-2015-Public-Charities-Giving-and-Volunteering.pdf
  • McMillen, C., Zayas, L. E., Books, S., & Lee, M. (2008). Quality assurance and improvement practice in mental health agencies: Roles, activities, targets, and contributions. Administration and Policy in Mental Health, 35, 458–467. doi:10.1007/s10488-008-0189-4
  • Nabors, L. A., Weist, M. D., Holden, E. W., & Tashman, N. A. (1999). Quality service provision in children’s mental health care. Children’s Services, 2, 57–79. doi:10.1207/s15326918cs0202_1
  • National Academies of Sciences, Engineering, and Medicine. (2015). Opportunities to promote children’s behavioral health care reform and beyond: Workshop summary. Washington, DC: National Academies Press. Retrieved from https://www.nap.edu/catalog/21795/opportunities-to-promote-childrens-behavioral-health-health-care-reform-and
  • Never, B., & de Leon, E. (2017). The cost of accountability for small human service contractors. Human Service Organizations: Management, Leadership and Governance, 41, 403–415. doi:10.1080/23303131.2017.1302899
  • Nonprofit Operating Reserves Initiative Workgroup. (2008). Maintaining nonprofit operating reserves: An organizational imperative for nonprofit financial stability. Washington, DC: The Urban Institute. Retrieved from https://www.nonprofitaccountingbasics.org/sites/default/files/01-OperatingReservesWhitePaper2009.pdf
  • O’Connell, J. (2010, November 8). Nonprofits struggle to survive and maintain services. The Washington Post.
  • Panzano, P., Seffrin, B., Chaney-Jones, S., Roth, D., Crane-Ross, D., Massatti, R., & Carstens, C. (2005). The Innovation Diffusion And Adoption Research Project (IDARP): Moving from the diffusion of research results to promoting the adoption of evidence-based innovations in the Ohio mental health system. New Research in Mental Health, 16, 78–89.
  • Pettijohn, S. L., Boris, E. T., De Vita, C. J., & Fyffe, S. (2013). Nonprofit-government contracts and grants: Findings from the 2013 National Survey. Washington, DC: The Urban Institute. Retrieved from http://www.urban.org/sites/default/files/publication/24231/412962-Nonprofit-Government-Contracts-and-Grants-Findings-from-the-National-Survey.PDF
  • Pfeffer, J., & Salancik, G. R. (2003). The external control of organizations: A resource dependence perspective. Stanford, CA: Stanford University Press.
  • Powell, B. J., McMillen, J. C., Proctor, E. K., Carpenter, C. R., Griffey, R. T., Bunger, A. C., … York, J. L. (2012). A compilation of strategies for implementing clinical innovations in health and mental health. Medical Care Research and Review, 69, 123–157. doi:10.1177/1077558711430690
  • Prentice, C. R. (2016). Why so many measures of nonprofit financial performance? Analyzing and improving the use of financial measures in nonprofit research. Nonprofit and Voluntary Sector Quarterly, 45, 715–740. doi:10.1177/0899764015595722
  • Rooney, P., & Frederick, H. (2007). Paying for overhead: A study of the impact of foundations’ overhead payment policies on educational and human service organizations. Indianapolis, IN: The Center on Philanthropy at Indiana University.
  • Ryan, W. P., & Taylor, B. E. (2012). An experiment in scaling impact: Assessing the growth capital aggregation pilot. New York, NY: The Edna McConnell Clark Foundation. Retrieved from http://www.emcf.org/fileadmin/media/PDFs/GCAPReport_Final.pdf
  • Salamon, L. M. (2012). The state of nonprofit America (2nd ed. ed.). Washington, DC: Brookings Institution.
  • Sontag-Padilla, L. M., Staplefoote, L., & Gonzalez Morganti, K. (2012). Financial sustainability for nonprofit organizations: A review of the literature (No. RR-121-YMCAP). Santa Monica, CA. Retrieved from https://www.rand.org/pubs/research_reports/RR121.html
  • StataCorp. (2015). Stata statistical software: Release 14 [software]. College Station, TX: Author.
  • Tuckman, H. P., & Chang, C. F. (1991). A methodology for measuring the financial vulnerability of charitable nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 20, 445–460. doi:10.1177/089976409102000407
  • Weerawardena, J., McDonald, R. E., & Mort, G. S. (2010). Sustainability of nonprofit organizations: An empirical investigation. Journal of World Business, 45, 346–356. doi:10.1016/J.JWB.2009.08.004
  • Wiltsey Stirman, S., Kimberly, J., Cook, N., Calloway, A., Castro, F., & Charns, M. (2012). The sustainability of new programs and innovations: A review of the empirical literature and recommendations for future research. Implementation Science : IS, 7, 17. doi:10.1186/1748-5908-7-17
  • Zietlow, J. (2010). Nonprofit financial objectives and financial responses to a tough economy. Journal of Corporate Treasury Management, 3, 238–248.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.