Development of service concepts that utilize health-related data: A case study with the National Health Insurance Service of South Korea

References

• Ananthapavan, J., Peterson, A., and Sacks, G. (2017) Paying people to lose weight: The effectiveness of financial incentives provided by health insurers for the prevention and management of overweight and obesity—a systematic review. Obesity Reviews 19(5), 605–613.
   Web of Science ®Google Scholar
• Apte, U. M., and Karmarkar, U. S. (2007) Managing in the Information Economy: Current Research Issues. Springer Science + Business Media, Norwell, MA.
   Google Scholar
• Barnaghi, P., Sheth, A., and Henson, C. (2013) From data to actionable knowledge: Big data challenges in the web of things. Intelligent Systems, IEEE 28(6), 6–11. doi:10.1109/MIS.2013.142
   Web of Science ®Google Scholar
• Bates, D. W., Saria, S., Ohno-Machado, L., Shah, A., and Escobar, G. (2014) Big data in health care using analytics to identify and manage high-risk and high-cost patients. Health Affairs 33(7), 1123–1131. doi:10.1377/hlthaff.2014.0041
   PubMed Web of Science ®Google Scholar
• Berman, L., Duffy, B., Brenn, B. R., and Vinocur, C. (2017) MyPOD: An EMR-based tool that facilitates quality improvement and maintenance of certification. Journal of Medical Systems 41(3), 39.
   Web of Science ®Google Scholar
• Constantine, R. H. (2013) Physician Assistant: A Guide to Clinical Practice. Elsevier, Philadelphia, PA.
   Google Scholar
• Czaja, S. J., Sharit, J., Lee, C. C., Nair, S. N., Hernández, M. A., Arana, N., and Fu, S. H. (2012) Factors influencing use of an e-health website in a community sample of older adults. Journal of the American Medical Informatics Association 20(2), 277–284.
   Web of Science ®Google Scholar
• Darkins, A. W., and Cary, M. A. (2000) Telemedicine and Telehealth: Principles, Policies, Performance and Pitfalls. Free Association Books, London, England.
   Google Scholar
• Demirkan, H. (2013) A smart healthcare systems framework. IT Professional 15(5), 38–45.
   Web of Science ®Google Scholar
• Edvardsson, B., and Olsson, J. (1996) Key concepts for new service development. The Service Industries Journal 16(2), 140–164. doi:10.1080/02642069600000019
   Web of Science ®Google Scholar
• Elg, M., Engström, J., Witell, L., and Poksinska, B. (2012) Co-creation and learning in health-care service development. Journal of Service Management 23, 328–343. doi:10.1108/09564231211248435
   Web of Science ®Google Scholar
• Eysenbach, G. (2001) What is e-health. Journal of Medical Internet Research 3(2), e20. doi:10.2196/jmir.3.2.e20
   PubMed Web of Science ®Google Scholar
• Fisher, C., and Schutta, J. (2003) Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development. ASQ Quality Press, Milwaukee, WI.
   Google Scholar
• Goldstein, S. M., Johnston, R., Duffy, J. A., and Rao, J. (2002) The service concept: The missing link in service design research? Journal of Operations Management 20(2), 121–134. doi:10.1016/S0272-6963(01)00090-0
   Web of Science ®Google Scholar
• Hamari, J., and Koivisto, J. (2015) Why do people use gamification services? International Journal of Information Management 35(4), 419–431. doi:10.1016/j.ijinfomgt.2015.04.006
   Web of Science ®Google Scholar
• Heart, T., Ben-Assuli, O., and Shabtai, I. (2017) A review of PHR, EMR and EHR integration: A more personalized healthcare and public health policy. Health Policy and Technology 6(1), 20–25.
   Web of Science ®Google Scholar
• Heldman, D. A., Harris, D. A., Felong, T., Andrzejewski, K. L., Dorsey, E. R., Giuffrida, J. P., Goldberg, B., and Burack, M. A. (2017) Telehealth management of Parkinson’s disease using wearable sensors: An exploratory study. Digital Biomarkers 1(1), 43–51.
   Google Scholar
• Hu, X., Barnes, S., Bjarnadóttir, M., and Golden, B. (2017) Intelligent selection of frequent emergency department patients for case management: A machine learning framework based on claims data. IISE Transactions on Healthcare Systems Engineering 7(3), 130–143.
   Google Scholar
• Institute for Health Technology Transformation. (2013) Transforming Health Care through Big Data-Strategies for Leveraging Big Data in the Health Care Industry. Institute for Health Technology Transformation, New York, NY.
   Google Scholar
• Jung, E. Y., Kim, J. H., Chung, K. Y., and Park, D. K. (2013) Home health gateway based healthcare services through U-health platform. Wireless Personal Communications 73(2), 207–218.
   Web of Science ®Google Scholar
• Kim, G. H., Trimi, S., and Chung, J. H. (2014) Big-data applications in the government sector. Communications of the ACM 57(3), 78–85.
   Web of Science ®Google Scholar
• Kim, K., Kim, K., Lim, C., and Heo, J. (2018) Development of a lifelogs-based daily wellness score to advance a smart wellness service. Serv Sci.
   Web of Science ®Google Scholar
• Kim, K., Lim, C., Lee, D., Lee, J., Hong, Y., and Park, K. (2012) A concept generation support system for product-service system development. Serv Sci 4(4), 349–364.
   Google Scholar
• Kim, K., and Meiren, T. (2010) New service development process. Pp. 253–267 in Introduction to Service Engineering, eds. W. Karwowski and G. Salvendy. John Wiley & Sons, Hoboken, NJ.
   Google Scholar
• Kim, M., Lim, C., Lee, C., Kim, K., Park, Y., and Choi, S. (2018) Approach to service design based on customer behavior data: A case study on eco-driving service design using bus drivers. Serv Bus 12, 203–227.
   Web of Science ®Google Scholar
• Lee, C., Luo, Z., Ngiam, K. Y., Zhang, M., Zheng, K., Chen, G., Ooi, B. C., and Yip, W. L. J. (2017) Big healthcare data analytics: Challenges and applications. In Khan, S. U., Zomaya, A. Y., and Abbas, A. (Eds.), Handbook of Large-Scale Distributed Computing in Smart Healthcare, pp. 11–41. Springer, Cham, Switzerland.
   Google Scholar
• Lee, J., Kwon, R., Kim, H., Kang, S., Kim, K., and Jun, C. (2018) A data-driven procedure of providing health promotion program for hypertension prevention. Serv Sci.
   Web of Science ®Google Scholar
• Lim, C., Kim, K., Kim, M., Heo, J., Kim, K., and Maglio, P. P. (2018a) From data to value: A nine-factor framework for data-based value creation in information-intensive services. International Journal of Information Management 39, 121–135.
   Web of Science ®Google Scholar
• Lim, C., Kim, K., Kim, M., and Kim, K. (2018b) Multi-factor service design: Identification and consideration of multiple factors of the service in its design process. Serv Bus Online, 1–24. doi:10.1007/s11628-018-0363-z
   Google Scholar
• Lim, C., Kim, M., Heo, J., and Kim, K. (2018c) Design of informatics-based services in manufacturing industries: Case studies using large vehicle-related databases. Journal of Intelligent Manufacturing 29(3), 497–508.
   Web of Science ®Google Scholar
• Ludwick, D. A., and Doucette, J. (2009) Adopting electronic medical records in primary care: Lessons learned from health information systems implementation experience in seven countries. International Journal of Medical Informatics 78(1), 22–31. doi:10.1016/j.ijmedinf.2008.06.005
   PubMed Web of Science ®Google Scholar
• McColl-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. C., and Kasteren, Y. V. (2012) Health care customer value cocreation practice styles. Journal of Service Research 15(4), 370–389. doi:10.1177/1094670512442806
   Web of Science ®Google Scholar
• Miller, H. G., and Mork, P. (2013) From data to decisions: A value chain for big data. IT Professional 15(1), 57–59. doi:10.1109/MITP.2013.11
   Web of Science ®Google Scholar
• Mosadeghrad, A. M. (2014) Factors influencing healthcare service quality. International Journal of Health Policy and Management 3(2), 77–89. doi:10.15171/ijhpm.2014.65
   PubMedGoogle Scholar
• OECD. (2013) ICTs and the Health Sector: Towards Smarter Health and Wellness Models. OECD Publishing, Paris, France.
   Google Scholar
• Opresnik, D., and Taisch, M. (2015) The value of Big Data in servitization. Internationl Journal of Production Economics 165, 174–184. doi:10.1016/j.ijpe.2014.12.036
   Web of Science ®Google Scholar
• Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T., and Zakim, M. (2014) Analyzing customer experience feedback using text mining: A linguistics-based approach. J Serv Res 17(3), 278–295.
   Web of Science ®Google Scholar
• Park, H., and Yoon, J. (2015) A chance discovery-based approach for new product-service system (PSS) concepts. Serv Bus 9, 115–135.
   Web of Science ®Google Scholar
• Pomares-Quimbaya, A., González, R. A., Sierra, A., Daza, J. C., Muñoz, O., García, A., Bustamante, A., García, O. M., and Bohórquez, W. R. (2017) ICT for enabling the quality evaluation of health care services: A case study in a general hospital. In Moumtzoglou, A (Ed.), Design, Development, and Integration of Reliable Electronic Healthcare Platforms, pp. 196–210. IGI Global, Hershey, PA.
   Google Scholar
• Raghupathi, W. (2010) Data mining in health care. Pp. 211–223 in Healthcare Informatics: Improving Efficiency and Productivity, ed. A. Moumtzoglou. Taylor & Francis, Boca Raton, FL.
   Google Scholar
• Raghupathi, W., and Raghupathi, V. (2014) Big data analytics in healthcare: Promise and potential. Health Information Science and Systems 2(3), 2–10. doi:10.1186/2047-2501-2-3
   PubMedGoogle Scholar
• Roman-Belmonte, J. M., Corte-Rodriguez, H. D., and Rodriguez-Merchan, E. C. (2018) How blockchain technology can change medicine. Postgraduate Medicine, 130(4), 420–427. doi:10.1080/00325481.2018.1472996
   Web of Science ®Google Scholar
• Roski, J., Bo-Linn, G., and Andrews, T. (2014) Creating value in health care through big data. Health Affairs 33(7), 1115–1122. doi:10.1377/hlthaff.2014.0147
   Web of Science ®Google Scholar
• Rust, R. T., and Huang, M. H. (2014) The service revolution and the transformation of marketing science. Market Sci 33(2), 206–221.
   Web of Science ®Google Scholar
• Shaw, D. K. (2009) Overview of telehealth and its application to cardiopulmonary physical therapy. Cardiopulmonary Physical Therapy Journal 20(2), 13–18.
   PubMedGoogle Scholar
• Steenkamer, B. M., Drewes, H. W., Heijink, R., Baan, C. A., and Struijs, J. N. (2017) Defining population health management: A scoping review of the literature. Population Health Management 20(1), 74–85.
   PubMed Web of Science ®Google Scholar
• Varshney, U. (2003) Pervasive healthcare. IEEE Communications Magazine 36(12), 138–140. doi:10.1109/MC.2003.1250897
   Google Scholar
• Wan, T. T. H. (2006) Healthcare informatics research: From data to evidence-based management. Journal of Medical Systems 30(1), 3–7. doi:10.1007/s10916-006-7397-9
   Google Scholar
• Xie, X., Zhou, W., Lin, L., Fan, S., Lin, F., Wang, L., Guo, T., Ma, C., Zhang, K., He, Y., and Chen, Y. (2017) Internet hospitals in China: Cross-sectional survey. Journal of Medical Internet Research 19(7), e239.
   PubMed Web of Science ®Google Scholar
• Yang, H.-L., and Hsiao, S.-L. (2009) Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese health care service. Technovation 29, 327–337. doi:10.1016/j.technovation.2009.01.006
   Web of Science ®Google Scholar
• Yli-Huumo, J., Ko, D., Choi, S., Park, S., and Smolander, K. (2016) Where is current research on blockchain technology? A systematic review. PLoS One 11(10), e0163477.
   PubMed Web of Science ®Google Scholar
• Yoo, S., Kim, S., Lee, K.-H., Jeong, C. W., Youn, S. W., Park, K. U., Moon, S. Y., and Hwang, H. (2014) Electronically implemented clinical indicators based on a data warehouse in a tertiary hospital: Its clinical benefit and effectiveness. International Journal of Medical Informatics 83(7), 507–516. doi:10.1016/j.ijmedinf.2014.04.001
   Web of Science ®Google Scholar
• Zhang, R., and Liu, L. (2010) Security models and requirements for healthcare application clouds. Proceedings of 2010 IEEE 3rd International Conference on Cloud Computing, 268–275. doi:10.1109/CLOUD.2010.62
   Google Scholar