Incentive-driven post-discharge compliance management for chronic disease patients in healthcare service operations

References

• Almagro, P. and Castro, A. (2013) Helping COPD patients change health behavior in order to improve their quality of life. International Journal of Chronic Obstructive Pulmonary Disease, 8, 335–345.
   Web of Science ®Google Scholar
• Arafat, Y., Ibrahim, M., Izham, M., and Awaisu, A. (2016) Using the transtheoretical model to enhance self-management activities in patients with type 2 diabetes: A systematic review. Journal of Pharmaceutical Health Services Research, 7(3), 149–156.
   Web of Science ®Google Scholar
• Ashraf, N., Karlan, D., and Yin, W. (2006) Tying odysseus to the mast: Evidence from a commitment savings product in the Philippines. The Quarterly Journal of Economics, 635–672.
   Web of Science ®Google Scholar
• Ayer, T., Alagoz, O., Stout, N. K., and Burnside, E. S. (2016). Heterogeneity in womens adherence and its role in optimal breast cancer screening policies. Management Science, 62(5), 1339–1362.
   Web of Science ®Google Scholar
• Barish, R. A., Mcgauly, P. L., and Arnold, T. C. (2012) Emergency room crowding: A marker of hospital health. Transactions of the American Clinical and Climatological Association, 123, 304.
   PubMedGoogle Scholar
• Benner, J. S., Glynn, R. J., Mogun, H., Neumann, P. J., Weinstein, M. C., and Avorn, J. (2002) Long-term persistence in use of statin therapy in elderly patients. JAMA, 288(4), 455–461.
   PubMed Web of Science ®Google Scholar
• Bleustein, C., Rothschild, D. B., Valen, A., Valatis, E., Schweitzer, L., and Jones, R. (2014) Wait times, patient satisfaction scores, and the perception of care. The American Journal of Managed Care, 20(5), 393–400.
   PubMed Web of Science ®Google Scholar
• Bourbeau, J. and Bartlett, S. J. (2008) Patient adherence in COPD. Thorax, 63(9), 831–838.
   PubMed Web of Science ®Google Scholar
• Brown, M. T. and Bussell, J. K. (2011) Medication adherence: Who cares? Mayo Clinic Proceedings, 86, 304–314.
   PubMed Web of Science ®Google Scholar
• Brus, H., van de Laar, M., Taal, E., Rasker, J., and Wiegman, O. (1999) Determinants of compliance with medication in patients with rheumatoid arthritis: The importance of self-efficacy expectations. Patient Education and Counseling, 36(1), 57–64.
   PubMed Web of Science ®Google Scholar
• Cramer, J. A. (2004) A systematic review of adherence with medications for diabetes. Diabetes Care, 27(5), 1218–1224.
   PubMed Web of Science ®Google Scholar
• DellaVigna, S. and Malmendier, U. (2006) Paying not to go to the gym. American Economic Review, 96(3), 694–719.
   Web of Science ®Google Scholar
• Duflo, E., Kremer, M., and Robinson, J. (2011) Nudging farmers to use fertilizer: Theory and experimental evidence from Kenya. American Economic Review, 101, 2350–2390.
   Web of Science ®Google Scholar
• Dupas, P. and Robinson, J. (2011) Why don’t the poor save more? Evidence from health savings experiments. Technical Report. National Bureau of Economic Research.
   Google Scholar
• Elliott, R. A., Shinogle, J. A., Peele, P., Bhosle, M., and Hughes, D. A. (2008) Understanding medication compliance and persistence from an economics perspective. Value in Health: The Journal of the International Society for Pharmacoeconomics and Outcomes Research, 11(4), 600–610.
   Web of Science ®Google Scholar
• Evans, W. C. (2018) Using motivational interviewing to improve medicines adherence. Training, 15, 11.
   Google Scholar
• Fang, H. and Wang, Y. (2015) Estimating dynamic discrete choice models with hyperbolic discounting, with an application to mammography decisions. International Economic Review, 56(2), 565–596.
   Web of Science ®Google Scholar
• Gagnon-Bartsch, T. (2017) Taste projection in models of social learning.
   Google Scholar
• Griffin, P. M., Nembhard, H. B., DeFlitch, C. J., Bastian, N. D., Kang, H., and Muñoz, D. A. (2016) Healthcare Systems Engineering. John Wiley & Sons.
   Google Scholar
• Ho, P. M., Magid, D. J., Shetterly, S. M., Olson, K. L., Maddox, T. M., Peterson, P. N., Masoudi, F. A., and Rumsfeld, J. S. (2008) Medication nonadherence is associated with a broad range of adverse outcomes in patients with coronary artery disease. American Heart Journal, 155(4), 772–779.
   PubMed Web of Science ®Google Scholar
• Huang, T. and Chen, Y.-J. (2015) Service systems with experience-based anecdotal reasoning customers. Production and Operations Management, 24(5), 778–790.
   Web of Science ®Google Scholar
• Iuga, A. O. and McGuire, M. J. (2014) Adherence and health care costs. Risk Management and Healthcare Policy, 7, 35.
   PubMedGoogle Scholar
• Jensen, M. L., Jrgensen, M. E., Hansen, E. H., Aagaard, L., and Carstensen, B. (2014). A multistate model and an algorithm for measuring long-term adherence to medication: A case of diabetes mellitus type 2. Value Health, 17(2), 266–274.
   Web of Science ®Google Scholar
• Johnson, S. S., Driskell, M.-M., Johnson, J. L., Prochaska, J. M., Zwick, W., and Prochaska, J. O. (2006) Efficacy of a transtheoretical model-based expert system for antihypertensive adherence. Disease Management, 9(5), 291–301.
   Google Scholar
• Khdour, M. R., Hawwa, A. F., Kidney, J. C., Smyth, B. M., and McElnay, J. C. (2012) Potential risk factors for medication non-adherence in patients with chronic obstructive pulmonary disease (COPD). European Journal of Clinical Pharmacology, 68(10), 1365–1373.
   PubMed Web of Science ®Google Scholar
• Konkle-Parker, D. J. (2001) A motivational intervention to improve adherence to treatment of chronic disease. Journal of the American Association of Nurse Practitioners, 13(2), 61–68.
   Google Scholar
• Kremer, M. and Snyder, C. M. (2003) Why are drugs more profitable than vaccines? Technical Report. National Bureau of Economic Research.
   Google Scholar
• Li, X., Guo, P., and Lian, Z. (2017) Price and capacity decisions of service systems with boundedly rational customers. Naval Research Logistics (NRL), 64(6), 437–452.
   Web of Science ®Google Scholar
• Linnemayr, S. and Stecher, C. (2015) Behavioral economics matters for hiv research: the impact of behavioral biases on adherence to antiretrovirals (arvs). AIDS and Behavior, 19(11), 2069–2075.
   PubMed Web of Science ®Google Scholar
• Lobo, J. M., Denton, B. T., Wilson, J. R., Shah, N. D., and Smith, S. A. (2017) Using claims data linked with electronic health records to monitor and improve adherence to medication. IISE Transactions on Healthcare Systems Engineering, 7(4), 194–214.
   Google Scholar
• Luoto, J. and Carman, K. G. (2014) Behavioral economics guidelines with applications for health interventions. Technical Report. Inter-American Development Bank.
   Google Scholar
• Madarász, K. (2012) Information projection: Model and applications. The Review of Economic Studies, 79(3).
   Web of Science ®Google Scholar
• Marcin, J. (2013) End-stage COPD: Tips for daily living & palliative care.
   Google Scholar
• Marks, G. and Miller, N. (1987) Ten years of research on the false-consensus effect: An empirical and theoretical review. Psychological Bulletin, 102(1), 72.
   Web of Science ®Google Scholar
• Mason, J. E., England, D. A., Denton, B. T., Smith, S. A., Kurt, M., and Shah, N. D. (2012) Optimizing statin treatment decisions for diabetes patients in the presence of uncertain future adherence. Medical Decision Making, 32(1), 154–166.
   Web of Science ®Google Scholar
• McCarthy, M. L., Zeger, S. L., Ding, R., Levin, S. R., Desmond, J. S., Lee, J., and Aronsky, D. (2009) Crowding delays treatment and lengthens emergency department length of stay, even among high-acuity patients. Annals of Emergency Medicine, 54(4), 492–503.
   Web of Science ®Google Scholar
• McDonnell, P. J. and Jacobs, M. R. (2002) Hospital admissions resulting from preventable adverse drug reactions. Annals of Pharmacotherapy, 36(9), 1331–1336.
   PubMed Web of Science ®Google Scholar
• Mintz, Y., Aswani, A., Kaminsky, P., Flowers, E., and Fukuoka, Y. (2017a) Behavioral analytics for myopic agents.
   Google Scholar
• Mintz, Y., Aswani, A., Kaminsky, P., Flowers, E., and Fukuoka, Y. (2017b) Non-stationary bandits with habituation and recovery dynamics.
   Google Scholar
• Mogler, B. K., Shu, S. B., Fox, C. R., Goldstein, N. J., Victor, R. G., Escarce, J. J., and Shapiro, M. F. (2013) Using insights from behavioral economics and social psychology to help patients manage chronic diseases. Journal of General Internal Medicine, 28(5), 711–718.
   PubMed Web of Science ®Google Scholar
• NEHI (2009) Thinking outside the pillbox: A system-wide approach to improving patient medication adherence for chronic disease. Technical Report, NEHI.
   Google Scholar
• O’Donoghue, T. and Rabin, M. (2001) Choice and procrastination. Quarterly Journal of Economics, 121–160.
   Web of Science ®Google Scholar
• Osterberg, L. and Blaschke, T. (2005) Adherence to medication. The New England Journal of Medicine, 353(5), 487–497.
   PubMed Web of Science ®Google Scholar
• Pittman, D. G., Chen, W., Bowlin, S. J., and Foody, J. M. (2011) Adherence to statins, subsequent healthcare costs, and cardiovascular hospitalizations. The American Journal of Cardiology, 107(11), 1662–1666.
   Web of Science ®Google Scholar
• Plambeck, E. L. and Wang, Q. (2013) Implications of hyperbolic discounting for optimal pricing and scheduling of unpleasant services that generate future benefits. Management Science, 59(8), 1927–1946.
   Web of Science ®Google Scholar
• Prochaska, J. O. and Velicer, W. F. (1997) The transtheoretical model of health behavior change. American Journal of Health Promotion, 12(1), 38–48.
   PubMed Web of Science ®Google Scholar
• Restrepo, R. D., Alvarez, M. T., Wittnebel, L. D., Sorenson, H., Wettstein, R., Vines, D. L., Sikkema-Ortiz, J., Gardner, D. D., and Wilkins, R. L. (2008) Medication adherence issues in patients treated for COPD. International Journal of Chronic Obstructive Pulmonary Disease, 3(3), 371–384.
   PubMedGoogle Scholar
• Ross, L., Greene, D., and House, P. (1977) The false consensus effect: An egocentric bias in social perception and attribution processes. Journal of Experimental Social Psychology, 13(3), 279–301.
   Web of Science ®Google Scholar
• Salway, R., Valenzuela, R., Shoenberger, J., Mallon, W., and Viccellio, A. (2017) Emergency department (ED) overcrowding: Evidence-based answers to frequently asked questions. Revista Medica Clinica Las Condes, 28(2), 213–219. Tema central: Medicina de urgencia.
   Google Scholar
• Senst, B. L., Achusim, L. E., Genest, R. P., Cosentino, L. A., Ford, C. C., Little, J. A., Raybon, S. J., and Bates, D. W. (2001) Practical approach to determining costs and frequency of adverse drug events in a health care network. American Journal of Health-System Pharmacy, 58(12), 1126–1132.
   PubMed Web of Science ®Google Scholar
• Smith, D., Dushoff, J., Snow, R., and Hay, S. (2005) The entomological inoculation rate and plasmodium falciparum infection in African children. Nature, 438(7067), 492–495.
   PubMed Web of Science ®Google Scholar
• Stiefel, M. and Nolan, K. (2012) A guide to measuring the triple aim: Population health, experience of care, and per capita cost. Technical Report. Institute for Healthcare Improvement.
   Google Scholar
• Suri, T. (2011) Selection and comparative advantage in technology adoption. Econometrica, 79(1), 159–209.
   Web of Science ®Google Scholar
• Thaler, R. H. and Sunstein, C. R. (1999) Nudge: Improving decisions about health, wealth, and happiness. HeinOnline.
   Google Scholar
• Waheedi, M., Jeragh-Alhaddad, F. B., Awad, A. I., and Enlund, H. (2017).” Patients’ understanding is the problem”: Physicians’ views of nonadherence among Arabs with type 2 diabetes. Patient Preference and Adherence, 11, 1413–1421.
   Web of Science ®Google Scholar
• Zhong, X., Lee, S., Zhao, C., Lee, H. K., Bain, P. A., Kundinger, T., Sommers, C., Baker, C., and Li, J. (2017) Reducing COPD readmissions through predictive modeling and incentive-based interventions. Health Care Management Science. doi:10.1007/s10729-017-9426-2.
   Web of Science ®Google Scholar