References
- Acevedo, O., & Forsyth, E. (2021). What if I speak another language? Many libraries, many languages. Journal of the Australian Library and Information Association, 70(1), 75–83. https://doi.org/10.1080/24750158.2021.1875560
- Alannah & Madeline Foundation. (2022). eSmart. https://digitallicenceplus.org/.
- Alvim, L., & Calixto, J. A. (2013). The social function of the public library in the world of social networks and of the crisis of the Welfare State. Paper presented at the 5th International Conference on Qualitative and Quantitative Methods in Libraries, ‘La Sapienza’ University, Rome, Italy.
- American Libraries. (2012). New Americans and the digital literacy gap. https://americanlibrariesmagazine.org/2012/11/27/new-americans-and-the-digital-literacy-gap/.
- Audunson, R., Aabø, S., Blomgren, R., Hobohm, H.-C., Jochumsen, H., Khosrowjerdi, M., Mumenthaler, R., Schuldt, K., Rasmussen, C. H., Rydbeck, K., Tóth, M., & Vårheim, A. (2019). Public libraries as public sphere institutions: A comparative study of perceptions of the public library’s role in six European countries. Journal of Documentation, 75(6), 1396–1415. https://doi.org/10.1108/JD-02-2019-0015
- Australian Library and Information Association. (2019). Services for migrants and refugees. Canberra ACT: https://read.alia.org.au/file/822/download?token = hvKGo8eN.
- Australian Library and Information Association. (2021). Workforce diversity: Digital INCITE supplement. INCITE, 42(4), 1–20.
- Bayside City Council. (2021). Online digital learning at Bayside libraries. https://www.bayside.vic.gov.au/online-digital-learning-bayside-libraries.
- Benbasat, I., Goldstein, D. K., & Mead, M. (1987). The case research strategy in studies of information systems. MIS Quarterly, 11(3), 369–386. https://doi.org/10.2307/248684
- Berger, Å. (2002). Recent trends in library services for ethnic minorities – The Danish experience. Library Management, 23(1/2), 79–87. https://doi.org/10.1108/01435120210413878
- Blacktown City Council. (2021). Digital literacy programs. https://www.blacktown.nsw.gov.au/Community/Our-people/Older-people/Digital-literacy-programs.
- Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
- Butarbutar, R., Sauhenda, A., Marnina, H., & Wahyuniar, S. (2021). Challenges and opportunities of accelerated digital literacy during the COVID-19 pandemic. Hong Kong Journal of Social Sciences, 57, 160–168.
- Centre for Multicultural Youth. (2017). Settlement in the digital age: Digital inclusion and newly arrived young people from refugee and migrant backgrounds. https://www.cmy.net.au/wp-content/uploads/2020/03/Settlement-in-the-digital-age_Jan2017.pdf.
- Chelliah, R. (2014). Community building, multiculturalism and the suburban public library [Unpublished doctoral dissertation]. Edith Cowan University, Perth, Australia. https://ro.ecu.edu.au/theses/1524.
- City of Adelaide. (2021). Digital Hub. https://www.cityofadelaide.com.au/community/library-services/computers-hubs-labs/digital-hub/.
- City of Charles Sturt. (2020). City of Charles Sturt Libraries: Digi Learn. https://www.charlessturt.sa.gov.au/community/library/events-and-programs/digital-learn.
- City of Darwin. (2020). Digital Literacy. https://www.darwin.nt.gov.au/libraries/programs/digital-literacy.
- City of Melville. (2021). Technology Training at City of Melville Libraries. https://www.melvillecity.com.au/things-to-do/libraries/technology-training.
- City of Ryde. (2021). Tech Savvy Seniors. https://www.ryde.nsw.gov.au/Library/Something-for-Everyone/Multicultural-Services/Tech-Savvy-Seniors.
- City of Salisbury. (2021). Digital Literacy and Technology Programs. https://www.salisbury.sa.gov.au/Community/Libraries/Library_Programs_and_Events/Digital_Literacy_and_Technology_Programs.
- City of Unley. (2021). Unley Libraries: Reboot. https://www.unley.sa.gov.au/Events-programs-facilities/Facilities-venues/Unley-Libraries/Reboot.
- Cole, K., Graves, T., & Cipkowski, P. (2010). Marketing the library in a digital world. The Serials Librarian, 58(1-4), 182–187. https://doi.org/10.1080/03615261003625729
- Commonwealth of Australia. (2018). Be connected. https://beconnected.esafety.gov.au/.
- Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry & research design : choosing among five approaches (4th ed.). SAGE Publications.
- Eshet-Alkalai, Y. (2004). Digital literacy: A conceptual framework for survival skills in the digital era. Journal of Educational Multimedia and Hypermedia, 13(1), 93–106.
- Ferrari, A., Punie, Y., & Redecker, C. (2012). Understanding Digital Competence in the 21st Century: An Analysis of Current Frameworks, Berlin, Heidelberg.
- Gilhooly, D., & Lee, E. (2014). The role of digital literacy practices on refugee resettlement. Journal of Adolescent & Adult Literacy, 57(5), 387–396. https://doi.org/10.1002/jaal.254
- Hang-tat Leong, J. (2016). Library services for immigrants and refugees: actions and principles from a global perspective. Paper presented at the IFLA WLIC 2016, Columbus, OH.
- Hillenbrand, C. (2005). Public libraries as developers of social capital. Australasian Public Libraries and Information Services, 18(1), 4–12. https://doi.org/10.3316/ielapa.005272538079236
- Hume City Council. (2020). Hume City Council annual report 2019/20. https://www.hume.vic.gov.au/files/sharedassets/public/your-council/policies-and-report/annual-report-2019-20-submitted-300920.pdf.
- Infoxchange, & Google. (2021). Digital springboard. https://www.digitalspringboard.org.au/.
- International Federation of Library Associations and Institutions. (2015). Responding! Public libraries and refugees. https://www.ifla.org/files/assets/public-libraries/publications/library_service_to_refugees.pdf.
- International Federation of Library Associations and Institutions. (2017). IFLA statement on digital literacy. https://www.ifla.org/publications/node/11586.
- Janssen, J., Stoyanov, S., Ferrari, A., Punie, Y., Pannekeet, K., & Sloep, P. (2013). Experts’ views on digital competence: Commonalities and differences. Computers & Education, 68, 473–481. https://doi.org/10.1016/j.compedu.2013.06.008
- Kallenbachh, S. N., A. (2016). Adult education and immigrant integration. https://worlded.org/WEIInternet/inc/common/_download_pub.cfm?id=16503&lid=3.
- Kallenbachh, S., & Nash, A. (2016). Adult education and immigrant integration: Lessons learned from the networks for integrating New Americans initiative. https://worlded.org/resource/adult-education-and-immigrant-integration-lessons-learned-from-the-networks-for-integrating-new-americans-initiative/.
- Leorke, D., Wyatt, D., & McQuire, S. (2018). “More than just a library”: public libraries in the ‘smart city’. City, Culture and Society, 15, 37–44. doi:https://doi.org/10.1016/j.ccs.2018.05.002
- Lomax, K. (2018). Digital literacy in libraries: joining the dots – Insights from Kate Lomax. https://princh.com/digital-literacy-in-libraries-joining-the-dots-insights-from-kate-lomax/.
- Martin, A. (2005). Digeulit–a European framework for digital literacy: A progress report. Journal of eLiteracy, 2(2), 130–136.
- Martzoukou, K., & Elliott, J. (2016). The development of digital literacy and inclusion skills of public librarians. Communications in Information Literacy, 10(1), 99–115. https://doi.org/10.15760/comminfolit.2016.10.1.17
- Matthews, J. R. (2018). The evaluation and measurement of library services (Second ed.). Santa Barbara, CA: Libraries Unlimited, an imprint of ABC-CLIO, LLC.
- McKenzie, J. A., & Dalton, E. M. (2020). Universal design for learning in inclusive education policy in South Africa. African Journal of Disability, 9, 776–776. https://doi.org/10.4102/ajod.v9i0.776
- Migliorino, P. (2011). Digital technologies can unite but also divide: CALD communities in the digital age. Australasian Public Libraries and Information Services, 24(3), 107–110.
- Monash Public Library Service. (2021). Technology classes. https://www.monlib.vic.gov.au/Whats-On/Technology-Classes.
- Montiel Overall, P. (2009). Cultural competence: A conceptual framework for library and information science professionals. The Library Quarterly, 79(2), 175–204. https://doi.org/10.1086/597080
- Moran, B. B., & Morner, C. J. (2018). Library and information center management (9th ed.). Libraries Unlimited. an imprint of ABC-CLIO.
- Moreland City Council. (2021). Computer and technology classes. https://www.moreland.vic.gov.au/libraries/learning-and-training/computer-classes/.
- Ng, W. (2012). Empowering scientific literacy through digital literacy and multiliteracies. New York, USA: Hauppauge: Nova Science Publishers, Incorporated.
- Public Libraries Victoria. (2021). Libraries help seniors navigate online services. https://www.plv.org.au/libraries-help-seniors-navigate-online-services/.
- Steed, S., Acevedo, O., Hilder, C., Thompson, L., Brook, T., Zystra, A., Cunningham, A., Fitzgerald, B., Bianco, N. L., & Atanasoff, P. (2011). Public libraries serving multicultural communities across Australia: Best practice examples. Australasian Public Libraries and Information Services, 24(3), 116–124. https://doi.org/10.3316/ielapa.358363231632847
- Summers, S., & Buchanan, S. (2018). Public libraries as cultural hubs in disadvantaged communities: Developing and fostering cultural competencies and connections. The Library Quarterly, 88(3), 286–302. https://doi.org/10.1086/697707
- Telstra Corporation Limited and New South Wales Department of Family and Community Services. (2018). Social Return on Investment Tech Savvy Seniors NSW CALD. https://www.sl.nsw.gov.au/sites/default/files/tss_nsw_cald_sroi_report_may_2018.pdf.
- Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation. Lexington Books.
- Town of Victoria Park. (2021). One-on-One digital literacy support. https://www.victoriapark.wa.gov.au/Events-and-activities/One-on-one-digital-literacy-support.
- van Tryon, P. (2013). The instructional designer’s role in forming university-community partnerships in digital literacy. TechTrends, 57(1), 52–58. https://doi.org/10.1007/s11528-012-0631-z
- Vårheim, A. (2014). Trust and the role of the public library in the integration of refugees: The case of a Northern Norwegian city. Journal of Librarianship and Information Science, 46(1), 62–69. https://doi.org/10.1177/0961000614523636
- Visser, M. (2013). Digital Literacy and public policy through the library lens. Maine Policy Review, 22(1), 104–113. https://doi.org/10.53558/WCUZ5068
- Vo-Tran, H., Whiteside, N., Tait, E., Cooper, V., & Bachmann, B. (2021). Digital literacy programs for culturally and linguistically diverse communities: Developing, facilitating and enhancing digital literacy programs in Australian Public Libraries. https://read.alia.org.au/digital-literacy-programs-culturally-and-linguistically-diverse-communities.
- Wedlake, S. (n.d.). Outcomes-based evaluation tools for digital literacy programs. https://ischool.uw.edu/capstone/projects/2014/outcomes-based-evaluation-tools-digital-literacy-programs.
- Wollongong City Libraries. (2021). Empowered multicultural program – Basic computer course. https://wollongong.nsw.gov.au/library/library-events/empowered-multicultural-program-basic-computer-course.
- Wyatt, D., Mcquire, S., & Butt, D. (2015). Public libraries in a digital culture. https://arts.unimelb.edu.au/__data/assets/pdf_file/0005/1867865/PublicLibrariesinaDigitalCulture.pdf.
- Yin, R. K. (2009). Case study research: Design and methods (vol. 5). Sage.