1,375
Views
0
CrossRef citations to date
0
Altmetric
CRITICAL CARE & EMERGENCY MEDICINE

Effects of demographic and socio-economic factors on dissatisfaction with formal healthcare utilisation among older adults with very low incomes in Ghana

, , , , ORCID Icon &
Article: 2108568 | Received 10 Jan 2022, Accepted 28 Jul 2022, Published online: 18 Sep 2022

References

  • Abatemarco, A., Beraldo, S., & Stroffolini, F. (2020). Equality of opportunity in health care: Access and equal access revisited. International Review of Economics, 67(1), 13–12. https://doi.org/10.1007/s12232-019-00342-9
  • Agyemang-Duah, W., Adei, D., Oduro Appiah, J., Peprah, P., Fordjour, A. A., Peprah, V., & Peprah, C. (2020a). Communication barriers to formal healthcare utilisation and associated factors among poor older people in Ghana. Journal of Communication in Healthcare, 14(3), 216–224. https://doi.org/10.1080/17538068.2020.1859331
  • Agyemang-Duah, W., Arthur-Holmes, F., Peprah, C., Adei, D., & Peprah, P. (2020d). Dynamics of health information-seeking behaviour among older adults with very low incomes in Ghana: A qualitative study. BMC Public Health, 20(1), 1–13. https://doi.org/10.1186/s12889-020-08982-1
  • Agyemang-Duah, W., Owusu-Ansah, J. K., & Peprah, C. (2019c). Factors influencing healthcare use among poor older females under the Livelihood empowerment against poverty programme in atwima nwabiagya district, Ghana. BMC Research Notes, 12(1), 1–6. https://doi.org/10.1186/s13104-019-4355-4
  • Agyemang-Duah, W., Peprah, C., & Arthur-Holmes, F. (2019a). Prevalence and patterns of health care use among poor older people under the livelihood empowerment against poverty program in the Atwima Nwabiagya district of Ghana. Gerontology and Geriatric Medicine, 5, 1–13. https://doi.org/10.1177/2333721419855455
  • Agyemang-Duah, W., Peprah, C., & Arthur-Holmes, F. (2020b). Predictors of healthcare utilisation among poor older people under the livelihood empowerment against poverty programme in the Atwima Nwabiagya District of Ghana. BMC Geriatrics, 20(1), 1–11. https://doi.org/10.1186/s12877-020-1473-8
  • Agyemang-Duah, W., Peprah, C., & Peprah, P. (2019b). Barriers to formal healthcare utilisation among poor older people under the livelihood empowerment against poverty programme in the Atwima Nwabiagya District of Ghana. BMC Public Health, 19(1), 1–12. https://doi.org/10.1186/s12889-019-7437-2
  • Agyemang-Duah, W., Peprah, C., & Peprah, P. (2019d). “Let’s talk about money”: How do poor older people finance their healthcare in rural Ghana? A qualitative study. International Journal for Equity in Health, 18(1), 1–12. https://doi.org/10.1186/s12939-019-0927-0
  • Agyemang-Duah, W., Peprah, C., & Peprah, P. (2020c). Factors influencing the use of public and private health care facilities among poor older people in rural Ghana. Journal of Public Health, 28(1), 53–63. https://doi.org/10.1007/s10389-018-01010-y
  • Al-Harajin, R. S., Al-Subaie, S. A., & Elzubair, A. G. (2019). The association between waiting time and patient satisfaction in outpatient clinics: Findings from a tertiary care hospital in Saudi Arabia. Journal of Family & Community Medicine, 26(1), 17–22. https://doi.org/10.4103/jfcm.JFCM_14_18
  • Arthur-Holmes, F., Akaadom, M. K. A., Agyemang-Duah, W., Abrefa Busia, K., & Peprah, P. (2020). Healthcare concerns of older adults during the COVID-19 outbreak in low-and middle-income countries: Lessons for health policy and social work. Journal of Gerontological Social Work, 63(6–7), 717–723. https://doi.org/10.1080/01634372.2020.1800883
  • Bawelle, E. B. G. (2016). Impact of livelihood empowerment against poverty programme in Ghana: The case of Wa West District. International Journal of Social Science Research, 4(2), 24–43. https://doi.org/10.5296/ijssr.v4i2.9415
  • Cabrera-Barona, P., Blaschke, T., & Gaona, G. (2018). Deprivation, healthcare accessibility and satisfaction: Geographical context and scale implications. Applied Spatial Analysis and Policy, 11(2), 313–332. https://doi.org/10.1007/s12061-017-9221-y
  • Chumbler, N. R., Otani, K., Desai, S. P., Herrmann, P. A., & Kurz, R. S. (2016). Hospitalized older adults’ patient satisfaction: Inpatient care experiences. Sage Open, 6(2), 1–7. https://doi.org/10.1177/2158244016645639
  • Cloninger, C. R., Salvador-Carulla, L., Kirmayer, L. J., Schwartz, M. A., Appleyard, J., Goodwin, N., Groves, J., Hermans, M. H. M., Mezzich, J. E., Van Staden, C. W., & Rawaf, S. (2014). A time for action on health inequities: Foundations of the 2014 Geneva declaration on person-and people-centered integrated health care for all. International Journal of Person Centered Medicine, 4(2), 69–89. https://doi.org/10.5750/ijpcm.v4i2.471
  • Daniels, N. (2017). Justice and Access to Health Care. (Zalta, E. N., Ed.). The Stanford Encyclopedia of Philosophy (Winter 2017 Edition). Metaphysics Research Lab, Stanford University. https://plato.stanford.edu/archives/win2017/entries/justice-healthcareaccess/
  • Debrah, E. (2013). Alleviating poverty in Ghana: The case of livelihood empowerment against poverty (LEAP). Africa Today, 59(4), 41–67. https://doi.org/10.2979/africatoday.59.4.41
  • Deshpande, S. P., & Deshpande, S. S. (2014). Factors influencing consumer satisfaction with health care. The Health Care Manager, 33(3), 261–266. https://doi.org/10.1097/HCM.0000000000000024
  • Fatima, T., Malik, S. A., & Shabbir, A. (2018). Hospital healthcare service quality, patient satisfaction and loyalty. International Journal of Quality & Reliability Management, 35(6), 1195–1214. https://doi.org/10.1108/IJQRM-02-2017-0031
  • Fenton, J. J., Jerant, A. F., Bertakis, K. D., & Franks, P. (2012). The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Archives of Internal Medicine, 172(5), 405–411. https://doi.org/10.1001/archinternmed.2011.1662
  • Fourie, C., & Rid, A. (2017). What is enough?: Sufficiency, justice, and health. Oxford University Press.
  • Gerber, A. H., McCormick, C. E., Levine, T. P., Morrow, E. M., Anders, T. F., & Sheinkopf, S. J. (2017). Brief report: Factors influencing healthcare satisfaction in adults with autism spectrum disorder. Journal of Autism and Developmental Disorders, 47(6), 1896–1903. https://doi.org/10.1007/s10803-017-3087-3
  • Gyasi, R. M., & Phillips, D. R. (2020). Demography, socioeconomic status and health services utilisation among older Ghanaians: Implications for health policy. Ageing International, 45(1), 50–71. https://doi.org/10.1007/s12126-018-9343-9
  • Handa, S., & Park, M. (2012). Livelihood empowerment against poverty program Ghana baseline report. Chapel Hill: Carolina Population Center, University of North Carolina.
  • Handa, S., Park, M., Darko, R. O., Osei-Akoto, I., Davis, B., & Daidone, S. (2014). Livelihood empowerment against poverty program impact evaluation. Chapel Hill: Carolina Population Center, University of North Carolina.
  • Hemadeh, R., Hammoud, R., Kdouh, O., Jaber, T., & Ammar, L. (2019). Patient satisfaction with primary healthcare services in Lebanon. The International Journal of Health Planning and Management, 34(1), e423–e435. https://doi.org/10.1002/hpm.2659
  • Kamra, V., Singh, H., & Kumar De, K. (2016). Factors affecting patient satisfaction: An exploratory study for quality management in the health-care sector. Total Quality Management & Business Excellence, 27(9–10), 1013–1027. https://doi.org/10.1080/14783363.2015.1057488
  • Karaca, A., & Durna, Z. (2019). Patient satisfaction with the quality of nursing care. Nursing Open, 6(2), 535–545. https://doi.org/10.1002/nop2.237
  • Khan, A. A., Siddiqui, A. Z., Mohsin, S. F., & Mohamed, B. A. (2018). Sociodemographic characteristics as predictors of satisfaction in public and private dental clinics. Pakistan Journal of Medical Sciences, 34(5), 1152–1157. https://doi.org/10.12669/pjms.345.15519
  • Liew, H. P. (2018). Healthcare satisfaction among older adults. American Journal of Health Behavior, 42(1), 99–108. https://doi.org/10.5993/AJHB.42.1.10
  • Mariano, C., Hanson, L. C., Deal, A. M., Yang, H., Bensen, J., Hendrix, L., & Muss, H. B. (2016). Healthcare satisfaction in older and younger patients with cancer. Journal of Geriatric Oncology, 7(1), 32–38. https://doi.org/10.1016/j.jgo.2015.11.005
  • Naidu, A. (2009). Factors affecting patient satisfaction and healthcare quality. International Journal of Health Care Quality Assurance, 22(2), 366–381. https://doi.org/10.1108/09526860910964834
  • Oduro Appiah, J., Agyemang-Duah, W., Fordjour, A. A., & Adei, D. (2020a). Predicting financial barriers to formal healthcare utilisation among poor older people under the Livelihood empowerment against poverty programme in Ghana. GeoJournal, 87, 333–347. https://doi.org/10.1007/s10708-020-10255-8
  • Oduro Appiah, J., Agyemang-Duah, W., Peprah, C., Adei, D., Peprah, P., & Fordjour, A. A. (2020b). Transportation barriers to formal healthcare utilisation and associated factors among poor older people under a social protection programme in Ghana. Journal of Transport & Health, 19, 1–8. https://doi.org/10.1016/j.jth.2020.100965
  • Park, Y. H. (2008). Day healthcare services for family caregivers of older people with stroke: Needs and satisfaction. Journal of Advanced Nursing, 61(6), 619–630. https://doi.org/10.1111/j.1365-2648.2007.04545.x.
  • Pham, T., Nguyen, N. T. T., ChieuTo, S. B., Pham, T. L., Nguyen, T. X., Nguyen, H. T. T., Nguyen, L. H., Nguyen, Q., Tran, B., Nguyen, L., Ha, G., Latkin, C., Ho, C., Ho, R., Nguyen, A., Vu, H., & Nguyen, L. H. (2019). Gender differences in quality of life and health services utilization among elderly people in rural Vietnam. International Journal of Environmental Research and Public Health, 16(1), 69. https://doi.org/10.3390/ijerph16010069
  • Poku, G. G. A. (2019). Evaluation of the Livelihood Empowerment Against Poverty Program in Ghana: The Case of Banda and Kintampo South Districts. Master of Arts Thesis, Northern Arizona University.
  • Sackey, P. K. . (2019). Ghana’s Livelihood empowerment against poverty (LEAP) programme is leaking: Irregularities watering down the impact of the flagship LEAP programme. Cogent Social Sciences, 5(1), 1–12. https://doi.org/10.1080/23311886.2019.1627789
  • Schmidt, S., Thyen, U., Chaplin, J., Mueller‐Godeffroy, E., & Bullinger, M., & European DISABKIDS Group. (2008). Healthcare needs and healthcare satisfaction from the perspective of parents of children with chronic conditions: The DISABKIDS approach towards instrument development. Child: Care, Health and Development, 34 (3), 355–366. https://doi.org/10.1111/j.1365-2214.2008.00815.x
  • Uğurluoğlu, Ö., Ürek, D., & Demir, İ. B. (2019). Evaluation of individuals’ satisfaction with health care services in Turkey. Health Policy and Technology, 8(1), 24–29. https://doi.org/10.1016/j.hlpt.2019.02.003
  • Wendt, C., Kohl, J., Mischke, M., & Pfeifer, M. (2010). How do Europeans perceive their healthcare system? Patterns of satisfaction and preference for state involvement in the field of healthcare. European Sociological Review, 26(2), 177–192. https://doi.org/10.1093/esr/jcp014
  • Wodon, Q. (2012). Improving the targeting of social programs in Ghana. The World Bank. https://openknowledge.worldbank.org/handle/10986/13081