Advanced search
Publication Cover
Disability & Society Volume 15, 2000 - Issue 3
Submit an article Journal homepage
649
Views
33
CrossRef citations to date
0
Altmetric
Original Articles

Quality of Life and Quality of Service Relationships: Experiences of people with disabilities

Ruth Marquis
&
Robert Jackson
Pages 411-425 | Published online: 01 Jul 2010

  • AMADO, A.N., 1993. Friendships and Community Connections Between People With and Without Developmental Disabilities. Baltimore: Paul H. Brookes; 1993.
  • BARLOW, J., and KIRBY, N., 1991. Residential satisfaction of persons with an intellectual disability living in an institution or in the community, Australia and New Zealand Journal of Developmental Disabilities 17 ((1)) (1991), pp. 7–23.
  • BARTON, L., and TOMLINSON, S., 1984. "The politics of integration in England". In: BARTON, L., and TOMLINSON, S., eds. Special Education and Social Interests,. London: Groom Helm; 1984. pp. 65–80.
  • BORTHWICK-DUFFY, S.A., 1990. "Quality of life of persons with severe or profound mental retardation". In: SCHALOCK, R.L., ed. Quality of Life: perspectives and issues,. Washington: American Association on Mental Retardation; 1990. pp. 177–190.
  • BROWN, R.I., BAYER, M., and MACFARLANE, C., 1989. Rehabilitation Programmes: performance and quality of life of adults with developmental handicaps. Toronto: Lugus Productions; 1989.
  • CAMPO, S.F., SHARPTON, W.R., THOMPSON, B., and SEXTON, D., 1997. Correlated of the quality of life of adults with severe or profound mental retardation, Mental Retardation 35 ((5)) (1997), pp. 329–337.
  • CLEGG, A., and STANDEN, P.J., 1991. Friendships among adults who have developmental disabilities, American Journal on Mental Retardation 95 ((6)) (1991), pp. 663–671.
  • COHEN, E.S., 1992. What is independence?, Generations 16 ((1)) (1992), pp. 49–52.
  • DEPOY, E., and GITLIN, L.N., 1994. Introduction to Research: multiple strategies for health and human services. St Louis: Mosby; 1994.
  • DEMING, W.E., 1982. Quality, productivity and competitive position. Boston: MIT Press; 1982.
  • DICKENS, P., 1994. Quality and Excellence in Human Services. New York: John Wiley & Sons; 1994.
  • DOWSON, S., 1991. Moving to the dance - or service culture and community care. London: Values into Action; 1991.
  • EMMERSON, E.B., and HATTON, C., 1996. Deinstitutionalisation in the UK and Ireland: outcomes for service users, Journal of Intellectual and Developmental Disabilities 21 ((1)) (1996), pp. 17–37.
  • FELCE, D., and REPP, A., 1992. The behavioural and social ecology of community houses, Research in Developmental Disabilities 13 (1992), pp. 27–42.
  • GOODE, D., 1991. Quality of Life Research: a change agent for people with disabilities. Presented at American Association on Mental Retardation National Meeting Round Table Program. Washington DC, .
  • GUBRIUM, J., 1988. Analyzing Field Reality. Newbury Park: Sage; 1988.
  • HEAL, L.W., and SIGELMAN, C.K., 1990. "Methodological issues in measuring the quality of life of individuals with mental retardation". In: SCHALOCK, R.L., ed. Quality of Life of Individuals with Mental Retardation,. Washington: American Association on Mental Retardation; 1990. pp. 161–176.
  • HOLM, P., HOLST, J., and PERLT, B., 1994. "Co-write your own quality of life: quality of life as discussed in the Danish context". In: GOODE, D., ed. Quality of Life for Persons with Disabilities: international perspectives and issues,. Cambridge, MA: Brookline Books; 1994. pp. 1–21.
  • JACKSON, R., 1997. Community Integration: much more than 'being there'. Presented at paper presented at the 33rd Annual Conference of the Australian Society for the Study of Intellectual Disability. Brisbane, .
  • JURAN, J., 1994. Report card on TQM, Management Review (1994), pp. 22–25.
  • KNOLL, J.A., and FORD, A., 1987. "Beyond caregiving: A reconceptualization of the role of the residential service provider". In: TAYLOR, S.J., BlCKLEN, D.R., and KNOLL, J., eds. Community Integration for People with Severe Disabilities,. New York: Teachers College Press; 1987. pp. 129–146.
  • KNOLL, J.A., 1990. "Defining quality in residential services". In: BRADLEY, V.J., and BERSANI, H.A., eds. Quality Assurance for Individuals with Developmental Disabilities: it's everybody's business,. Baltimore: Paul H. Brookes; 1990. pp. 235–262.
  • LEHTINEN, U.L., 1991. Two approaches and service quality dimensions, Service Industries Journal 11 ((3)) (1991), pp. 287–303.
  • LUTFIYYA, Z.M., 1993. "When 'staff and 'clients' become friends". In: AMADO, A.N., ed. Friendships and Community Connections Between People With and Without Developmental Disabilities,. Baltimore: Paul H. Brookes; 1993. pp. 97–108.
  • MATIKKA, L.M., and VESALA, H.T., 1997. Aquiesence in quality-of-life interviews with adults who have mental retardation, Mental Retardation 35 ((2)) (1997), pp. 75–82.
  • NEWTON, J.S., ARD, W., HORNER, R., and TOEWS, J.D., 1996. Focusing on values and lifestyle outcomes in an effort to improve the quality of residential services in Oregon, Mental Retardation 34 (1996), pp. 1–12.
  • O'BRIEN, J., and O'BRIEN, C.L., 1993. "Unlikely alliances: friendships and people with developmental disabilities". In: AMADO, A.N., ed. Friendships and Community Connections Between People With and Without Developmental Disabilities,. Baltimore: Paul H. Brookes; 1993. pp. 9–40.
  • PARMENTER, T.R., 1988. "An analysis of the dimensions of quality of life for people with physical disabilities". In: BROWN, R., ed. Quality of Life and Handicapped People,. London: Groom Helm; 1988. pp. 105–120.
  • PARMENTER, T.R., 1992. Quality of life of people with developmental disabilities, Mental Retardation 18 (1992), pp. 247–287.
  • PARMENTER, T.R., 1994. "The view from Australia: Australian legislation, service delivery and quality of life". In: GOODE, D., ed. Quality of Life for People with Disabilities: international perspectives and issues,. Cambridge: Brookline Books; 1994. pp. 75–99.
  • PARMENTER, T.R., BRIGGS, L., and SULLIVAN, R., 1991. Quality of life: Intellectual disabilities and community living, Evaluation Journal of Australasia 3 (1991), pp. 12–15.
  • PATTON, M.O., 1990. Qualitative Evaluation and Research Methods, . Newbury Park: Sage; 1990.
  • PEPPERS, D., and ROGERS, M., 1993. The One to One Future: building relationships one customer at a time. New York: Double Day; 1993.
  • PERRY, J., and FELCE, D., 1995. Living under the strategy: Do outcomes for users of Welsh community residential services live up to the all Wales strategy's underlying principles?, British Journal of Learning Disabilities 23 ((3)) (1995), pp. 10–105.
  • PERSKE, R., 1988. Circles of Friends: people with disabilities and their friends enrich the lives of one another. Nashville: Abingdon Press; 1988.
  • RAPLEY, M., and BEYER, S., 1996. Daily activity, community participation and quality of life in an ordinary housing network, Journal of Applied Research in Intellectual Disabilities 9 ((1)) (1996), pp. 31–39.
  • SCHALOCK, R.L., 1990. "Attempts to conceptualize and measure quality of life". In: SCHALOCK, R.L., ed. Quality of Life: perspectives and issues,. Washington: American Association on Mental Retardation; 1990. pp. 141–148.
  • SCHALOCK, R.L., 1993. Viewing quality of life in the larger context, Australia and New Zealand Journal of Developmental Disabilities 18 ((4)) (1993), pp. 201–206.
  • 1996. SCHALOCK, R.L., ed. Quality of Life Volume 1: conceptualization and measurement. Washington: American Association on Mental Retardation; 1996.
  • SCHALOCK, R.L., and GENUNG, L.T., 1993. Placement from a community-based mental retardation program: a 15 year follow-up, American Journal on Mental Retardation 98 ((3)) (1993), pp. 400–407.
  • SCHVANVELDT, S.J.E., and MIYAKAWA, M., 1991. Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality, Total Quality Management 2 (1991), pp. 149–161.
  • SCHWARTZ, D.B., 1992. Crossing the River: creating a conceptual revolution in community and disability. Cambridge: Brookline Books; 1992.
  • SHEA, J.R., 1992. From standards to compliance, to good services, to quality lives: is this how it works?, Mental Retardation 30 ((3)) (1992), pp. 143–149.
  • STRAUSS, A., and CORBIN, , 1990. Basics of Qualitative Research. Beverley Hills: Sage; 1990.
  • SUNDRAM, C.J., 1994. Quality assurance in an era of consumer empowerment and choice, Mental Retardation 32 ((5)) (1994), pp. 371–374.
  • TAYLOR, S., and BOGDAN, R., 1984. Introduction to Qualitative Research Methods: the search for meanings. New York: John Wiley & Sons; 1984.
  • TAYLOR, S.J., and BOGDAN, R., 1990. "Quality of life and the individual's perspective". In: SCHALOCK, R.L., ed. Quality of Life: perspectives and issues,. Washington: American Association on Mental Retardation; 1990. pp. 27–40.
  • TAYLOR, S.J., and BOGDAN, R., 1996. "Quality of life from the individual's perspective". In: SCHALOCK, R.L., ed. Quality of Life Volume 1: conceptualization and measurement. Washington: American Association on Mental Retardation; 1996. pp. 11–22.
  • TAYLOR, SJ., and BOGDAN, R., 1998. Introduction to Qualitative Research: a guidebook and resource, . New York: John Wiley; 1998.
  • TAYLOR, S.J., RACPNO, J.A., and LUTFPYYA, Z., 1987. The Nonresaictive Environment: a resource manual on community integration for people with the most severe disabilities. Syracuse: Human Policy Press; 1987.
  • TODD, S., EVANS, G., and BEYER, S., 1990. More recognised than !mown: the social visibility and attachment of people with developmental disabilities, Australia and New Zealand Journal of Developmental Disabilities 16 ((3)) (1990), pp. 207–218.
  • TURNBULL, H., and BRUNK, G.L., 1990. "Quality of life and public philosophy". In: SCHALOCK, R.L., ed. Quality of Life: perspectives and issues,. Washington: American Association on Mental Retardation; 1990. pp. 193–210.
  • WHITTINGTON, D., 1989. Some attitudes to BS5750: a study, International Journal of Quality and Rehabilitation Management 6 ((3)) (1989), pp. 54–58.
  • WILLIAMS, K., 1993. "Held in each other's hearts". In: AMADO, A. N., ed. Friendships and Community Connections Between People With and Without Developmental Disabilities,. Baltimore: Paul H. Brookes; 1993. pp. 241–276.
  • WILLIAMSON, C., 1992. Whose Standards? Consumer and Professional Standards in Health Care. Buckingham: Open University Press; 1992.
  • WOODILL, G., RENWICK, R., BROWN, I, and RAPHAEL, D., 1994. "Being belonging, becoming: An approach to the quality of life of persons with developmental disabilities". In: GOODE, D., ed. Quality of Life for Persons with Disabilities: international perspectives and issues,. Cambridge: Brookline Books; 1994. pp. 57–73.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.