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Quality in Higher Education Volume 6, 2000 - Issue 2
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Original Articles

A Provocation: Quality is service

Dorothy Lander St. Francis Xavier University, Antigonish, Nova Scotia, B2G 2W5, Canada
Pages 135-141 | Published online: 18 Aug 2010

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  • LANDER , D. 1997 . “ 'Telling tales out of school: author-ising the university as a service organisation' ” . University of Nottingham . unpublished doctoral thesis
  • MIDDLEHURST , R. 1992 . 'Quality: an organising principle for higher education?' . Higher Education Quarterly , 46 (1) : 20 – 38 .
  • MONK , J. 1999 . 'Valuing service' . journal of Geography in Higher Education , 23 (3) : 285 – 89 .
  • NEILSEN , L. 1998 . Knowing tier Place: Research literacies and feminist occasions , Great Tancook Island, NS : Backalong Books .
  • PIRSIG , R. 1974 . Zen and the Art of Motorcycle Maintenance: An inquiry into values , New York : William Morrow .
  • WEICK , K. 1996 . 'Speaking to practice: the scholarship of integration' . journal of Management Inquiry , 5 (3) : 51 – 8 .

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