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Occupational Therapy In Health Care Volume 5, 1988 - Issue 1

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Original Article

Conflict Management

A Study of Alternative Approaches

Madelaine Gray Executive Director, American Occupational Therapy Certification Board, Rockville, MD

Pages 65-73 | Published online: 03 Aug 2009

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https://doi.org/10.1080/J003v05n01_06

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Fisher, R and Ury, W: Getting to Yes, Negotiating Agreement Without Giv-ing In. New York: Penguin Books, 1981
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Kennedy, M: Office Politics. New York: Warner Books, 1980
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Swets, The Art of Talking So That People Will Listen. Englewood Cliffs, New Jersey: Prentice-Hall, 1983
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Miller, Set at.: Straight Talk. New York: The New American Library, 1981
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Bloom, L et al.: The New Assertive Woman. New York: Dell Publishing Co., 1978
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