305
Views
4
CrossRef citations to date
0
Altmetric
Original Articles

A CONCEPTUAL FRAMEWORK FOR IMPROVING FIRE-FIGHTING SERVICE QUALITY OF A PUBLIC FIRE DEPARTMENT

, , &
Pages 405-422 | Published online: 17 Aug 2006

REFERENCES

  • Parry , D. 1994 . Fire Suppression Rating Schedule . Fire Eng. , : 10 – 12 .
  • Shearer , R. W. 1989 . Occupational Stress in the Fire Service . Professional Safety , : 22 – 25 .
  • Casey , J. F. 1991 . The Fire Chief's Handbook New York : Penn Well Publishing Co .
  • 1977 . “ National Science Foundation ” . In Municipal Fire Service Workbook 15 Washington, DC : U.S. Government Printing Office .
  • Cote , A. E. and Bugbee , P. 1991 . Principles of Fire Protection 307 Boston : National Fire Protection Association .
  • Brown , G. 1990 . How Good Is Your Local Fire Department . Professional Safety , : 25 – 29 .
  • Bush , L. S. and McLaughlin , J. H. 1979 . Introduction to Fire Science 197 Encino, CA : Glencoe Publishing Co. .
  • 1977 . “ National Science Foundation ” . In Municipal Fire Service Workbook 12 – 25 . Washington, DC : U.S. Government Printing Office .
  • Brannigan , F. L. 1994 . Productivity Measurement of Fire Protection Effectiveness . Fire Eng. , : 24
  • Swersey , A. J. , Goldring , L. and Geyer , E. D. Sr. 1993 . Improving Fire Department Productivity: Merging Fire and Emergency Medical Unit of New Haven . Interfaces , 23 ( Jan./Feb. ) : 109 – 129 .
  • Tracy , R. C. and Jean , E. P. 1993 . Measuring Government Performance: Experimenting with Service Efforts and Accomplishments Reporting in Portland, Oregon . Gov. Fin. Rev. , : 11 – 14 .
  • Laeng , R. W. 1993 . Measuring Fire Protection Effectiveness . Fire Eng. , : 67
  • Parry , R. W. Jr. , Sharp , F. , Wallace , W. A. and Vreeland , J. 1994 . The Role of Service Efforts and Accomplishments Reporting in Total Quality Management: Implications for Accountants . Accounting Horizons , 8 ( June ) : 25 – 43 .
  • Juran , J. M. 1974 . Quality Control Handbook , 3rd ed. New York : McGraw-Hill Book Co. .
  • Feigenbaum , A. V. 1989 . Quality's Up But Not Enough . Industry Week , 238 ( Dec )
  • Beckley , A. and Hirons , R. 1996 . Quality of Service: Are You Competent? . The Police Journal , : 109 – 114 .
  • Parasuraman , A. , Zeithmal , V. A. and Berry , L. D. 1985 . Problems And Strategies in Service Marketing . Journal of Marketing , 49 ( Spring )
  • Linstone , H. A. and Turoff , M. 1975 . The Delphi Method: Techniques and Applications Reading, MA : Addison-Wesley .
  • Backley , C. 1995 . Delphi; A Methodology for Preferences More than Predictions . Lib. Manag. , 16 : 16 – 19 .
  • Cary , J. W. and Salmon , P. W. July 1976 . Delphi and Participatory Planning: Focusing the Planning Process in an Agricultural Service Organization 9 – 36 . Melbourne : Agricultural Extension Research Unit School of Agriculture and Forestry .
  • Tavana , M. , Kennedy , D. T. and Joglekar , P. 1996 . A Group Decision Support Framework for Consensus Ranking of Technical Manager Candidates . Omega , 24 ( Oct. ) : 523 – 538 .
  • Coates , J. F. 1997 . UK Delphi Report Merits Study by R&D Leaders . Res. Technol. Manag. , 40 ( Jan./Feb. ) : 5 – 7 .
  • Gargan , J. J. and Brown , S. R. 1993 . What Is To Be Done? Anticipating the Future and Mobilizing Prudence . Policy Sci. , 26 ( Nov. ) : 347 – 359 .
  • Ono , R. and Wedemeyer , D. J. 1994 . Assessing the Validity of the Delphi Technique . Futures , 26 ( Apr. ) : 289 – 304 .
  • Buckenmyer , J. A. 1993 . Discovering Methods to Help Break the Fire-Fighting Cycle . Industr. Manag. , 35 ( May/June ) : 31 – 32 .
  • Booms , B. H. and Bitner , Mary J. 1981 . Marketing Strategies and Organization Structure for Service Firms . Marketing Serv. ,

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.