“I would not have been working here!”: Parental Support to Unmarried Daughters as Call Center Agents in India

References

• Babble, Earl (2004). The Practice of Social Research. Belmont, CA: Wadsworth/Thomson Learning.
   Google Scholar
• Castells, M. (2000). The rise of the network society. UK: Blackwell Publishing. Gender, Technology and Development 13 (3), 2009: 385-406
   Google Scholar
• Clark, A.W., & Sekher, T.V. (2007). Can career-minded young women reverse gender discrimination? A view from Bangalore’s high-tech sector. Gender Technology and Development, 11 (3), 285-319.
   Google Scholar
• Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medicine, 38 (5), 300-14.
   Google Scholar
• Dube, L. (2001). Anthropological exploration in gender: Intersecting fields. New Delhi: SAGE Publications.
   Google Scholar
• Eriksen, W. (2003). Service sector and perceived social support at work in Norwegian nurses’ aides. International Archives of Occupational and Environmental Health, 76 (7), 549-52.
   Google Scholar
• Fuller, C.J., & Narasimhan, H. (2007). Information technology professionals and the new-rich middle class in Chennai (Madras). Modern Asian Studies, 41 (1), 121-50.
   Google Scholar
• House, J.S. (1981). Work stress and social support. Boston: Addison-Wesley.
   Google Scholar
• Kandiyoti, D. (1988). Bargaining with patriarchy. Gender and Society, 2 (3), 274-90.
   Google Scholar
• Mattingly, D.J. (2005). Indian call centers: The outsourcing of good jobs for women. Conference Papers, Center for Global Justice. Retrieved January 21,2010, from http://www.globaljusticecenter.org/papers200s/mattinglyeng.htm
   Google Scholar
• McMillin, D. (2006). Outsourcing identities: Call centres and culture transformation in India. Economic Political Weekly, 41 (3), 235-41.
   Google Scholar
• Medora, N. (2007). Strengths and challenges in the Indian Family. Marriage & Family Review, 4/(1/2), 165-93.
   Google Scholar
• Mies, M. (1980). Indian women and patriarchy: Conflicts and dilemmas of students and working women. New Delhi: Concept Publishing Company.
   Google Scholar
• NASSCOM. (2009). The IT-BP0 sector in India: Strategic Review 2009. New Delhi: National Association of Software and Service Companies.
   Google Scholar
• NASSCOM Foundation. (2008). Indian IT/ITES Industry 2007-2008: Impacting economy and society. New Delhi: NASSCOM.
   Google Scholar
• Ng, C., & Mitter, S. (2005). Valuing women’s voices: Call centre workers in Malaysia and India. Gender Technology and Development, 9 (2), 209-33.
   Google Scholar
• O’Driscoll, M.P. (2004). Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand. Equal Opportunities International, 23(1/2), 36-56.
   Google Scholar
• Patel, R. (2006). Working the night shifts: Gender and the global economy. An International E-journal for Critical Geographies, 5 (1), 9-27.
   Google Scholar
• Poster, W.R. (2007). Saying good morning in the night: The reversal of work time in Global ICT Service Work. In Beth A. Rubin (Ed.), Workplace temporalities (pp. 55-112). UK: Elsevier JAI.
   Google Scholar
• Ramesh, B.P. (2004). Cyber coolies in BPO: Insecurities and vulnerabilities of non standard work. Economic Political Weekly, 39 (5), 492-97.
   Google Scholar
• Singh, N. (2007). Call centres. In Kaushik Basu (Ed.), The Oxford companion to economics in India. New Delhi: Oxford University Press.
   Google Scholar
• Singh, P., & Pandey, A. (2005). Women in call centers. Economic Political Weekly, 40 (7), 684-88.
   Google Scholar
• Sullivan, J. (1981). Family support systems paychecks can’t buy. Family Relations, 30 (4), 607-13.
   Google Scholar
• Upadhyay, C., & Vasavi, R.A. (2006). Work, culture, and sociality in the Indian IT Industg: A sociological study. Final Report submitted to Indo-Dutch Programme for Alternatives in Development, National Institute of Advanced Studies, Bangalore.
   Google Scholar
• Warren, J.A., & Johnson, P.J. (1995). The impact of workplace support on work-family role strain. Family Relations, 44 (2), 163-69.
   Google Scholar
• Weiss, M. (1983). Effects of work stress and social support on information systems managers. MIS Quarterly, 7 (1), 29-43.
   Google Scholar
• Wilson, M.G., Polzer-Debruyne, A., Chen, S., & Fernandes, S. (2007). Shift work interventions for reduced work-family conflict. Employee Relations, 29 (2), 162-77.
   Google Scholar