References
- Hornberger J, Thom D, MaCurdy T. Effects of a self-administered previsit questionnaire to enhance awareness of patient's concerns in primary care. J Gen Intern Med 1997;12(10):597–606.
- Sikorski C, Luppa M, Konig HH, van den Bussche H, Riedel-Heller SG. Does GP training in depression care affect patient outcome? a systematic review and meta-analysis. BMC Health Serv Res 2012;12:10.
- Kroenke K, Spitzer RL, Williams JB. The Patient Health Questionnaire-2: validity of a two-item depression screener. Med Care 2003;41(11):1284–92.
- Schillinger D, Piette J, Grumbach K, Wang F, Wilson C, Daher C, et al. Closing the loop: physician communication with diabetic patients who have low health literacy. Arch Intern Med 2003;163(1):83–90.
- Remick RA. Diagnosis and management of depression in primary care: a clinical update and review. CMAJ 2002;167(11):1253–60.
- Coulehan JL, Platt FW, Egener B, Frankel R, Chen-Tan L, Lown B, et al. ‘Let me see if I have this right…’: words that help build empathy. Ann Intern Med 2001;135(3):221–7.
- Rottenberg J, Gross JJ, Wilhelm FH, Najmi S, Gotlib IH. Crying threshold and intensity in major depressive disorder. J Abnorm Psychol 2002;111(2):302–12.
- Hendriks MC, Croon MA, Vingerhoets AJ. Social reactions to adult crying: the help-soliciting function of tears. J Soc Psychol 2008;148(1):22–41.
- Gérvas J, Pastor-Sánchez R, Pérez-Fernández M. Crying patients in general/family practice: incidence, reasons for encounter and health problems. Rev Bras Med Fam Comunidade 2012;7(24):171–6.
- Petricek G, Vrcic-Keglevic M, Lazic D, Murgic L. How to deal with a crying patient? a study from a primary care setting in Croatia, using the 'critical incident technique'. Eur J Gen Pract 2011;17(3):153–9.
- Romans SE, Clarkson RF. Crying as a gendered indicator of depression. J Nerv Mental Dis 2008;196(3):237–43.
- Lafata JE, Cooper GS, Divine G, Flocke SA, Oja-Tebbe N, Stange KC, et al. Patient-physician colorectal cancer screening discussions: delivery of the 5A's in practice. Am J Prev Med 2011;41(5):480–6.
- Wunderlich T, Cooper G, Divine G, Flocke S, Oja-Tebbe N, Stange K, et al. Inconsistencies in patient perceptions and observer ratings of shared decision making: the case of colorectal cancer screening. Patient Educ Couns 2010;80(3):358–63.
- Shires DA, Stange KC, Divine G, Ratliff S, Vashi R, Tai-Seale M, et al. Prioritization of evidence-based preventive health services during periodic health examinations. Am J Prev Med 2012;42(2):164–73.
- Hepburn A. Crying: notes on description, transcription, and interaction. Res Lang Soc Interact 2004;37(3):251–90.
- Hsieh H-F, Shannon SE. Three approaches to qualitative content analysis. Qual Health Res 2005;15(9):1277–88.
- Le Navenec C-L, Hirst SP. Relational analysis. In: Mills AJ, Durepos G, Wiebe E, (eds.) Encyclopedia of Case Study Research. Thousand Oaks: Sage; 2010. pp. 794–800
- Wilkinson D, Birmingham P. Using research instruments: a guide for researchers. London: Psychol Press; 2003.
- Kroenke K, Spitzer RL, Williams JB. The PHQ-9: validity of a brief depression severity measure. J Gen Intern Med 2001;16(9):606–13.
- Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA 2000;284(8):1021–7.
- Stone AL, Tai-Seale M, Stults CD, Luiz JM, Frankel RM. Three types of ambiguity in coding empathic interactions in primary care visits: implications for research and practice. Patient Educ Couns 2012;89(1):63–8.
- Shapiro J, Morrison EH, Boker JR. Teaching empathy to first year medical students: evaluation of an elective literature and medicine course. Educ Health 2004;17(1):73–84.
- Platt F, Keller V. Empathic communication: a teachable and learnable skill. J Gen Intern Med 1994;9(4):222–6.
- Beach WA, LeBaron CD. Body disclosures: Attending to personal problems and reported sexual abuse during a medical encounter. J Commun 2002;52(3):617–39.
- Hepburn A, Potter J. Crying receipts: time, empathy, and institutional practice. Res LangSoc Interact 2007;40(1):89–116.
- Beach WA, Dixson CN. Revealing moments: formulating understandings of adverse experiences in a health appraisal interview. Soc Sci Med 2001;52(1):25–44.
- Vingerhoets AJ, Cornelius RR, Van Heck GL, Becht MC. Adult crying: a model and review of the literature. Rev Gen Psychol 2000;4(4):354–77.
- Emslie C, Ridge D, Ziebland S, Hunt K. Men's accounts of depression: reconstructing or resisting hegemonic masculinity? Soc Sci Med 2006;62(9):2246–57.
- Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, D.C.: National Academic Press; 2001.
- Kroenke K. Enhancing the clinical utility of depression screening. CMAJ 2012;184(3):281–2.
- Baron RJ. What's keeping us so busy in primary care? A snapshot from one practice. N Engl J Med 2010;362(17):1632–6.
- Dyrbye LN, West CP, Burriss TC, Shanafelt TD. Providing primary care in the United States: the work no one sees. Arch Intern Med 2012;172(18): 1420–1.
- Wakefield JC, First MB. Validity of the bereavement exclusion to major depression: does the empirical evidence support the proposal to eliminate the exclusion in DSM-5?. World Psychiatry 2012;11(1):3–10.
- Lamb K, Pies R, Zisook S. The bereavement exclusion for the diagnosis of major depression: to be, or not to be. Psychiatry (Edgmont). 2010;7(7):19.
- Kleinman A. Culture, bereavement, and psychiatry. The Lancet 2012;379(9816):608–9.
- Pies R. Is grief a mental disorder? no, but it may become one! 2008 [cited 2013 April 5]. Available from: http://psychcentral.com/blog/archives/2008/10/04/is-grief-a-mental-disorder-no-but-it-may-becomeone/.