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Feature Articles

Improving patient communication by writing with empathy

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Pages 305-307 | Published online: 18 Jul 2013

References

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  • Langer I, von Schulz F, Tausch R. Verständlichkeit in Schule, Verwaltung, Politik und Wissenschaft [Intelligibility in Schools, Administration, Politics, and Science]. München, Basel: Ernst Reinhardt; 1974.
  • Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002;15(1):25–38.
  • Rakel D, Barrett B, Zhang Z, Hoeft T, Chewning B, Marchand L, et al. Perception of empathy in the therapeutic encounter: effects on the common cold. Patient Educ Couns 2011;85(3):390–7.
  • Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA 2000;284(8):1021–7.

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