References
- Avison , D. and Fitzgerald , G. 2003 . Information Systems Development: Methodologies, Techniques and Tools, , 3rd ed. , Maidenhead, , UK : McGraw Hill .
- Brock , S. , Hendricks , D. , Linnell , S. and Smith , D. 2003 . A Balanced Approach to IT Project Management. Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology SAICSIT '03 . South African Institute for Computer Scientists and Information Technologists , : 2 – 10 .
- Deming , W. 1968 . Out of the Crisis , Cambridge, Mass : MIT Press .
- Fox , C. and Frakes , W. 1997 . The Quality Approach: Is it Delivering . Communications of the ACM , 40 ( 6 ) : 24 – 29 .
- Freedman , R. 2005 . More on Standards Based IT Consulting . Consulting to Management - C2M , 16 ( 2 ) : 43 – 46 .
- Juran , J. M. 1992 . Juran on Quality by Design , New York : The Free Press .
- Russell , B. and Chatterjee , S. 2003 . Relationship Quality: The Undervalued Dimension of Software Quality . Communications of the ACM , 46 ( 8 ) : 85 – 89 .
- Stylianou , A. C. and Kumar , R. L. 2000 . An Integrative Framework for IS Quality Management . Communications of the ACM , 43 ( 9 ) : 99 – 104 .
- Yilmaz , M. R. and Chatterjee , S. 1997 . Deming and the Quality of Software Development . Business Horizons , 40 ( 6 ) : 51 – 58 .