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Information Systems Management Volume 15, 1998 - Issue 1
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In Practice: A Consultant's Viewpoint

It Performance Turnaround: The Outsourcing Alternative

Richard D. Hays President of Hays Consulting in Sarasota FL and the author of Internal Service Excellence: A Manager'S Guide to Building World Class Internal Service Unit Performance (Sarasota: Summit Executive Press, 1996).
Pages 84-87 | Published online: 21 Dec 2006

Notes

  • Earl , Michael J. 1996 . The Risks of Outsourcing IT . Sloan Management Review , Spring : 27
  • Lacity , Mary C. and Hirschheim , Rudy . 1995 . Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response , 168 New York : John Wiley .
  • Lacity and Hirschheim . 36
  • Pfau , Bruce , Detzel , Denis and Geller , Andrew . 1991 . Satisfy Your Internal Customer . The Journal of Business Strategy , November/December : 11

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