References
- Hefley , B. August 16 1996 . “ Where Does Team Building Fit as a Component of Mature Software Development Processes? ” . In Proceedings of the 2nd Americas Conference on Information Systems August 16 , 449 – 451 . Phoenix , AZ
- Humphrey , W. 1997 . Managing Technical People: Innovation, Teamwork, and the Software Process , Reading , MA : Addison-Wesley .
- Mogilensky , J. 1989 . Applying TQM to Software Development: Contel's Process Enhancement Program , 98 – 104 . American Institute of Aeronautics and Astronautics, Inc. .
- Badiru , A. 1990 . A Systems Approach to Total Quality Management . IE , March : 33 – 36 .
- Curtis , B. , Hefley , W. E. and Miller , S. 1995 . People Capability Maturity Model SM , Carnegie-Mellon Software Engineering Institute — CMU/SEI-95-MM-02 .
- Cortada , J. W. 1995 . TQM for Information Systems Management: Quality Practices for Continuous Improvement , New York , NY : McGraw-Hill, Inc .
- McGuire , E. G. 1996 . Factors Affecting the Quality of Software Project-Management — An Empirical-Study Based on the Capability Maturity Model . Software Quality Journal , 5 ( 4 ) : 305 – 317 .
- Stylianou , A. , Kumar , R. and Khouja , M. 1997 . A TQM-Based Systems Development Process . DATABASE for Advances in Information Systems , 28 ( 3 ) : 59 – 71 .
- Major , J. , Pellegrin , J. F. and Pittler , A. W. 1998 . Meeting the Software Challenge: Strategy for Competitive Success, . Research Technology Management , 41 ( 1 ) : 48 – 56 .
Note
- An employee could be lost through retirement, removal from job, staying on with a client when a contract is awarded to another company, or any other means that causes an employee to no longer be with the company