53
Views
0
CrossRef citations to date
0
Altmetric
It Service Delivery

Information Technology Service Delivery: an International Comparison

&

References

  • Stebbins , M. W. and Shani , A. B. 1998 . Organization design and the knowledge worker . Journal of Systemic Knowledge , 1 ( 1 ) www.free-press.com/journals/knowledge/issue1/article5.htm
  • Adhikari , R. 1996 . Taking care of business . Software Magazine , 16 ( 6 ) : 57 – 60 .
  • Burn , J. M. and Cheung , H. K. 1996 . “ Information systems resource structure and management in multinational organizations ” . In Global Information Technology and Systems Management: Key Issues and Trends , Edited by: Palvia , P. C. , Palvia , S. C. and Roche , E. M. Marietta, GA : Ivy League Publishing .
  • von Simson , E. M. 1990 . The “centrally decentralized” organization . Harvard Business Review , 68 ( 4 ) : 158 – 162 .
  • Kim , K. K. 1989 . Task characteristics, decentralization, and the success of hospital information systems . Information & Management , 19 ( 2 ) : 83 – 93 .
  • Dearden , J. 1987 . The withering away of the IS organization . Sloan Management Review , 28 ( 4 ) : 87 – 91 .
  • Gibson , R. 1994 . Global information technology architectures . Journal of Global Information Management , 2 ( 1 ) : 28 – 38 .
  • Sabherwal , R. and Kirs , P. 1994 . The alignment between organization critical success factors and information technology capability in academic institutions . Decision Sciences , 25 ( 2 )
  • Gibson , R. 1996 . “ Information technology planning and architectures for networked global organizations ” . In Global Information Technology and Systems Management: Key Issues and Trends , Edited by: Palvia , P. C. , Palvia , S. C. and Roche , E. M. 276 – 292 . Marietta, GA : Ivy League Publishing .
  • Sankar , C. , Apte , U. and Palvia , P. 1993 . Global information architectures: Alternatives and tradeoffs . International Journal of Information Management , 13 ( 2 ) : 84 – 93 .
  • Targowski , A. 1990 . The Architecture and Planning of Enterprise-Wide Information Management Systems , Harrisburg, PA : Idea Group .
  • Alavi , M. and Young , G. 1996 . “ Information technology in an international enterprise: An organizing framework ” . In Global Information Technology and Systems Management: Key Issues and Trends , Edited by: Palvia , P. C. , Palvia , S. C. and Roche , E. M. Marietta, GA : Ivy League Publishing .
  • Roche , E. 1992 . Managing Information Technology in Multinational Corporations , New York : Macmillan .
  • Karimi , J. and Konsynski , B. R. 1991 . Globalization and Information Management Strategies . Journal of Management Information Systems , 7 ( 4 ) : 7 – 26 .
  • Davis , P. S. , Desai , A. B. and Francis , J. D. 2000 . Mode of international entry: An isomorphism perspective . Journal of International Business Studies , 31 ( 2 ) : 239 – 258 .
  • King , W. R. and Sethi , V. 1999 . An empirical assessment of the organization of transnational information systems . Journal of Management Information Systems , 15 ( 4 ) : 7 – 28 .
  • Wexelblat , R. L. and Srinivasan , N. 1999 . Planning for information technology in a federated organization . Information & Management , 35 ( 5 ) : 265 – 282 .
  • Brown , C. V. and Magill , S. L. 1998 . Reconceptualizing the context-design issue for the information systems function . Organization Science , 9 ( 2 ) : 176 – 194 .
  • Brown , C. V. and Magill , S. L. 1994 . Alignment of the IS functions with the enterprise: Toward a model of antecedents . MIS Quarterly , 15 ( 4 ) : 371 – 403 .
  • Vizjak , A. 1994 . Exploiting your synergy potential: Promoting collaboration between business units . Long Range Planning , 237 ( 1 ) : 25 – 35 .
  • Cummings , M. L. and Guynes , J. L. 1994 . Information system activities in transnational corporations: A comparison of U.S. and non- U.S. Subsidiaries . Journal of Global Information Management , 2 ( 1 ) : 12 – 26 .
  • Cale , E. G. Jr. and Saia , P. J. Jr. 1993 . The changing locus of IT decisionmaking: The evolving role of the business manager , Babson College, Center for Information Management Studies . Working Paper 93–07
  • Allen , B. R. and Boynton , A. C. 1991 . Information architecture: In search of efficient flexibility . MIS Quarterly , 15 ( 4 ) : 435 – 445 .
  • Spence , L. J. 1999 . On effective interdisciplinary alliances in European business ethics research: Discussion and illustration . Journal of Business Ethics , 17 : 1029 – 1044 .
  • Trompenaars , F. 1994 . Riding the Waves of Culture: Understanding Diversity in Global Business , Burr Ridge, IL : Irwin .
  • Chandler , A. D. 1986 . “ The evolution of modern global competition ” . In Competition in Global Industries , Edited by: Porter , M. E. Boston : Harvard Business School Press .
  • Hofstede , G. 1980 . Culture's Consequences: International Differences in Work-Related Values , Beverly Hills : Sage .
  • Calori , R. , Lubatkin , M. and Very , P. 1994 . Control mechanisms in cross-border acquisitions: An international comparison . Organization Studies , 15 ( 3 ) : 361 – 379 .
  • de Leede , J. and Stoker , J. I. 1999 . Self-managing teams in manufacturing companies: Implications for the engineering function . Engineering Management Journal , 11 ( 3 ) : 19 – 25 .
  • Smith , P. B. 1992 . Organizational behaviour and national culture . British Journal of Management , 3 ( 1 ) : 39 – 51 .
  • White , C. and Boucke , L. 1992 . The Undutchables: An Observation of the Netherlands: Its Culture and Its Inhabitants , 3rd ed. , Lafayette, CO : White-Boucke .
  • Hofstede , G. 1991 . Cultures and Organizations: Software of the Mind , London : McGraw-Hill Europe .
  • Cole-Gomolski , B. 1999 . IT departments losing budget control, staff . Computerworld , 33 ( 15 ) : 25
  • Saia , R. 1999 . Tomorrow's IT: The organization . Computerworld , 33 ( 15 ) : 62 – 64 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.