A Multi-Level Approach to Measuring the Benefits of an Erp System in Manufacturing Firms

Referrences

• Ahituv , N. Assessing the Value of Information: Problems and Approaches . Proceedings of the Tenth International Conference on Information Systems . pp. 315 – 325 .
   Google Scholar
• Barua , A. , Kriebel , C. and Mukhopadhyay , T. 1995 . Information Technology and Business Value: An Analytic and Empirical Investigation . Information Systems Research , 6 ( 1 ) : 3 – 23 .
   Web of Science ®Google Scholar
• Barua , A. and Lee , B. 1997 . The Information Technology Productivity Paradox Revisited: A Theoretical and Empirical Investigation in the Manufacturing Sector . International Journal of Flexible Manufacturing Systems , 9 ( 2 ) : 145 – 166 .
   Google Scholar
• Berndt , E. R. and Morrison , C. J. 1992 . “ High-Tech Capital Formation and Economic Performance in U.S. Manufacturing: An Exploratory Analysis ” . In Economics, Finance and Accounting Working Paper #3419 , Sloan School of Management, Massachusetts Institute of Technology .
   Google Scholar
• Brynjolfsson , E. 1993 . The Productivity Paradox of Information Technology . Communications of the ACM , 36 ( 12 ) : 67 – 77 .
   Web of Science ®Google Scholar
• Brynjolfsson , E. 2003 . The IT Productivity Gap . Optimize , July : 26 – 31 .
   Google Scholar
• Brynjolfsson , E. , Hitt , L. M. , Yang , S. , Baily , M. N. and Hall , R. E. 2002 . Intangible Assets: Computers and Organizational Capital /Comments and Discussion . Brookings Papers on Economic Activity , 1 : 137 – 198 .
   Google Scholar
• Carlino , J. , Nelson , S. and Smith , N. 2000 . AMR Research Predicts Enterprise Applications Market Will Reach $78 Billion by 2004 . AMR Research , Accessed at: www.amrresearch.com/press/files/99518.asp
   Google Scholar
• Gefen , D. and Ridings , C. 2002 . Implementation Team Responsiveness and User Evaluation of CRM: A Quasi-Experimental Design Study of Social Exchange Theory . Journal of Management Information Systems , 19 ( 1 ) : 47 – 63 .
   Web of Science ®Google Scholar
• Hitt , L. M. , Wu , D. J. and Zhou , X. 2002 . ERP Investment: Business Impact and Productivity Measures . Journal of Management Information Systems , 19 ( 1 ) : 71 – 98 .
   Web of Science ®Google Scholar
• Hong , K. and Kim , Y. 2002 . The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective . Information & Management , 40 ( 1 ) : 25 – 40 .
   Web of Science ®Google Scholar
• Kalling , T. 2003 . ERP Systems and the Strategic Management Processes that Lead to Competitive Advantage . Information Resources Management Journal , 16 ( 4 ) : 46 – 67 .
   Google Scholar
• Porter , E. M. 1985 . Competitive Strategy , New York : Free Press .
   Google Scholar
• Ragowsky , A. , Ahituv , N. and Neumann , S. 1996 . Identifying the Value and Importance of Information System Application . Information & Management , 31 ( 2 ) : 89 – 103 .
   Web of Science ®Google Scholar
• Ragowsky , A. , Stern , M. and Adams , D. 2000 . Relating Benefits from Using IS to an Organization's Operating Characteristics: Interpreting Results from Two Countries . Journal of Management Information Systems , 16 ( 4 ) : 175 – 194 .
   Web of Science ®Google Scholar
• Sarkis , J. and Gunasekaran , A. 2003 . Enterprise Resource Planning—Modeling and Analysis . European Journal of Operational Research , 146 ( 2 ) : 229 – 232 .
   Web of Science ®Google Scholar
• Sarkis , J. and Sundarraj , R. P. 2003 . Managing Large-Scale Global Enterprise Resource Planning Systems: A Case Study at Texas Instruments . International Journal of Information Management , 23 ( 5 ) : 431 – 442 .
   Web of Science ®Google Scholar
• Schlack , M. 1992 . IS Has a New Job in Manufacturing . Datamation , : 38 – 40 . Jan. 15
   Google Scholar
• Songini , M. C. 2004 . Ford Abandons Oracle Procurement System Switches Back to Mainframe Apps . Computerworld , August 23 accessed at http://www.computerworld.com/softwaretopics/erp/story/0,10801,95404,00.html
   Google Scholar
• Strassmann , P. 1985 . Information Payoff: The Transformation of Work in the Electronic Age , London : Collier Macmillan .
   Google Scholar
• Tallon , P. , Kraemer , K. and Gurbaxni , V. 2000 . Executives' Perception of Business Value of Information Technology: A Process-Oriented Approach . Journal of Management Information Systems , 16 ( 4 ) : 145 – 173 .
   Web of Science ®Google Scholar
• Weill , P. 1992 . The Relationship between Investment in Information Technology and Firm Performance: A Study of the Valve Manufacturing Sector . Information System Research , 3 ( 6 ) : 307 – 333 .
   Google Scholar