508
Views
27
CrossRef citations to date
0
Altmetric
Training

Post-Implementation Usability of Erp Training Manuals: The User's Perspective

Referrences

  • Agarwal , R. and Venkatesh , V. 2002 . Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability . Information Systems Research , 13 ( 2 ) : 168– 186
  • Aldrich , C. 1999 . Best Practices in End-User Training . Gartner Research Note , TU-09-4549
  • Aldrich , C. 2000 . The Justification of IT Training . Gartner Research Note , DF-11-3614
  • Brockmann , R. J. 1990 . The Why, Where and How of Minimalism . ACM SIGDOC Journal of Computer Documentation , 14 ( 4 ) : 111 – 119 .
  • Brown , C. V. and Vessey , I. 2003 . Leveraging the ERP Learnings for the Next Wave of Enterprise Systems Projects . MIS Quarterly Executive , 2 ( 1 ) : 65 – 77 .
  • Burleson , D. 2001 . Four Factors that Shape the Cost of ERP . Tech Republic , August 16
  • Carroll , J. M. , Smith-Kerker , P. L. , Ford , J. R. and Mazur-Rimetz , S. A. 1987/1988 . The Minimal Manual . Human-Computer Interaction , 3 ( 2 ) : 123 – 153 .
  • Davenport , T. H. 2000 . Mission Critical: Realizing the Value of Enterprise Systems , Boston : Harvard Business School Press .
  • Dillon , A. and Morris , M. G. From “Can They?” to “Will They?” Extending Usability to Accommodate Acceptance Predictions. Proceedings of the Americas Conference on Information Systems, 957–959 .
  • Dodge , J. 1999a . Staff React Positively to ASP Hands-On Training . Silver and Gold Record , May 13 http://newmedia.colorado.edu/silverandgold/messages/3062.html
  • Dodge , J. 1999b . ASP Team to Renew Focus on User Needs . Silver and Gold Record , August 26 http://newmedia.colorado.edu/silverandgold/messages/2918.html
  • Dodge , J. 1999c . HR Phase of ASP Delayed until March . Silver and Gold Record , September 9 http://newmedia.colorado.edu/silverandgold/messages/2884.html
  • Dodge , J. 2000 . Delay of ASP's HR Phase Recommended . Silver and Gold Record , February 10 http://newmedia.colorado.edu/silverandgold/messages/2373.html
  • Duplaga , E. A. and Astani , M. 2003 . Implementing ERP in Manufacturing . Information Systems Management , 20 ( 3 ) : 68 – 75 .
  • Gillan , D. J. and Bias , R. G. 2001 . Usability Science. I: Foundations . International Journal of Human-Computer Interaction , 13 ( 4 ) : 351 – 372 .
  • Huang , A. H. 2002 . A Three-Tier Technology Training Strategy in a Dynamic Business Environment . Journal of End User Computing , : 30 – 39 . April–June ISO, International Standards Organization (1999). Document ISO/DIS9241-11
  • Keirnan , T. , Anschuetz , L. and Rosenbaum , S. Combining Usability Research with Documentation Development for Improved User Support. Proceedings of the ACM-SIGDOC Conference, 84–89 .
  • Krug , S. 2000 . Don't Make Me Think: A Common Sense Approach to Web Usability , Indianapolis, IN : New Riders Publishing .
  • Niederman , F. and Webster , J. Trends in End-User Training: A Research Agenda. Proceedings of ACM-SIGCPR Conference on Personnel Resources, 224–232 .
  • Nielsen , J. 1993 . Usability Engineering , Boston : Academic Press .
  • Nielsen , J. 1994 . Enhancing the Explanatory Power of Usability Heuristics , : 152 – 158 . CHI94
  • Nielsen , J. 2000 . Designing Web Usability , Indianapolis, IN : New Riders .
  • Orten , K. Training for HR Go-Live. HEUG (PeopleSoft Higher Education User Group) Conference, HRMS Track . http://www.jmu.edu/computing/is/heug/1017.ppt
  • Palmer , J. W. 2002 . Web Site Usability, Design, and Performance Metrics . Information Systems Research , 13 ( 2 ) : 151 – 167 .
  • Rettig , M. 1991 . Nobody reads documentation . Communications of the ACM , 34 ( 7 ) : 19 – 24 .
  • Roberts , B. , Jarvenpaa , S. and Baxley , C. 2003 . Evolving at the Speed of Change: Mastering Change Readiness at Motorola's Semiconductor Products Sector . MIS Quarterly Executive , 2 ( 2 ) : 58 – 73 .
  • Schaaf , D. 1999 . What Trainers Need to Know about ERP . Training , 36 ( 5 )
  • Scott , J. E. and Sugar , D. Perceived Usability of ERP Training Manuals. Proceedings of the Americas Conference on Information Systems, New York .
  • Scott , J. E. and Vessey , I. 2002 . Managing Risks in Enterprise Systems Implementations . Communications of the ACM , 45 ( 4 ) : 74 – 81 .
  • Shneiderman , B. 1998 . Designing the User Interface , 3rd ed , Boston : Addison-Wesley Longman .
  • Slater , D. 1998 . The Hidden Costs of Enterprise Software , Vol. January 15 , 123 – 129 . CIO Magazine .
  • University of Colorado . 1998 . Administrative Streamlining Project, Business Plan , January 30 Unpublished document
  • University of Colorado . 2001 . Unpublished document Administrative Streamlining Project, Final Report
  • US West Information Technologies . 1996 . Unpublished internal document at Qwest Questionnaire for Usability Evaluation (QUE)
  • Wheatley , M. 2000 . ERP Training Stinks , Vol. June 1 , CIO Magazine: Enterprise Systems . http://www.cio.com/archive/060100/erp.html

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.