References
- Abraham , R. 1998 . Emotional dissonance in organizations: Antecedents, consequences, and moderators . Genetic, Social, and General Psychology Monographs , 124 ( 2 ) : 229 – 246 .
- Abraham , R. 1999a . Emotional intelligence in organizations: A conceptualization . Genetic, Social, and General Psychology Monographs , 125 ( 2 ) : 209 – 224 .
- Abraham , R. 1999b . The impact of emotional dissonance on organizational commitment and intention to turnover . Journal of Psychology , 133 ( 4 ) : 441 – 455 .
- Abraham , R. 1999c . Negative affectivity: Moderator or confound in emotional dissonance-outcome relationships . Journal of Psychology , 133 ( 1 ) : 61 – 72 .
- American Psychiatric Association . 1994 . Diagnostic and statistical manual of mental disorders , 4th ed. , Washington, DC : Author .
- Benner , P. 1994 . Interpretive phenomenology: Embodiment, caring, and ethics in health and illness , Thousand Oaks, CA : Sage .
- Berger , C. S. , Cayner , J. , Jensen , G. , Mizrahi , T. , Scesny , A. and Trachtenberg , J. 1996 . The changing scene of social work in hospitals: A report of a national study by the Society for Social Work Administrators in Health Care and NASW . Health & Social Work , 21 ( 3 ) : 167 – 177 .
- Berkman , B. 1996 . The emerging health care world: Implications for social work practice and education . Social Work , 41 ( 5 ) : 541 – 551 .
- Dhooper , S. S. 1997 . Social work in health care in the 21st century , Thousand Oaks, CA : Sage .
- Dillon , C. 1990 . Managing stress in health social work roles today . Social Work in Health Care , 14 ( 4 ) : 91 – 108 .
- Dziegielewski , S. F. 1998 . The changing face of health care social work , New York : Springer .
- Glaser , B. and Strauss , A. 1967 . The discovery of grounded theory , Chicago : Aldine .
- Globerman , J. , Davies , J. M. and Walsh , S. 1996 . Social work in restructuring hospitals: Meeting the challenge . Health & Social Work , 21 ( 3 ) : 178 – 188 .
- Gorin , S. H. 2001 . The crisis of public health: Implications for social workers . Health & Social Work , 26 ( 1 ) : 49 – 53 .
- Hothschild , A. R. 1983 . The managed heart: Commercialization of human feeling , Berkeley, CA : University of California .
- Institute for the Future . 2000 . Health and health care 2010: The forecast, the challenge , San Francisco : Jossey-Bass . [Report]
- Kahn , W. A. 1993 . Caring for the caregivers: Patterns of organizational caregiving . Administrative Science Quarterly , 38 : 539 – 563 .
- Lazarus , R. S. 1993 . “ Why we should think of stress as a subset of emotion ” . In Handbook of stress , Edited by: Goldberger , L. and Breznitz , S. 33 – 39 . New York : The Free Press .
- Meyerson , D. E. 1994 . Interpretations of stress in institutions: The cultural production of ambiguity and burnout . Administrative Science Quarterly , 39 : 628 – 653 .
- Miles , M. B. and Huberman , A. M. 1994 . Qualitative data analysis: An expanded sourcebook , Thousand Oaks, CA : Sage .
- Mizrahi , T. and Berger , C. S. 2001 . Effect of a changing health care environment of social work leaders: Obstacles and opportunities in hospital social work . Social Work , 46 ( 2 ) : 170 – 182 .
- Morris , J. A. and Feldman , D. C. 1996 . The dimensions, antecedents, and consequences of emotional labor . Academy of Management Review , 21 ( 4 ) : 986 – 1010 .
- Morris , J. A. and Feldman , D. C. 1997 . Managing emotions in the workplace . Journal of Managerial Issues , 9 ( 3 ) : 257 – 274 .
- National Association of Social Workers . 1999 . Code of ethics , Rev. ed. , Washington, DC : Author .
- O'Neill , J. V. 2001 . Mayden recommends workplace improvements . NASW News , 46 ( 1 ) March : 10
- Padgett , D. K. 1998 . Qualitative methods in social work research: Challenges and rewards , Thousand Oaks, CA : Sage .
- Patton , M. Q. 1998 . Enhancing the quality and credibility of qualitative analysis . Health Services Research , 34 ( 5 ) : 1189 – 1208 .
- Poulin , J. E. 1995 . Job satisfaction of social work supervisors and administrators . Administration in Social Work , 19 ( 4 ) : 35 – 49 .
- Rafaeli , A. and Sutton , R. 1987 . Expression of emotion as part of the work role . Academy of Management Review , 12 ( 1 ) : 23 – 37 .
- Saleebey , D. 1996 . The strengths perspective in social work practice: Extensions and cautions . Social Work , 41 ( 3 ) : 296 – 305 .
- Siefert , K. , Jayaratne , S. and Chess , W. A. 1991 . Job satisfaction, burnout, and turnover in health care social workers . Health & Social Work , 16 ( 3 ) : 193 – 202 .
- Strauss , A. and Corbin , J. 1990 . Basics of qualitative research: Grounded theory procedures and techniques , Newbury Park, CA : Sage .