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Original Articles

Assessing Satisfaction and Non-Response Bias in an HMO-Sponsored Employee Assistance Program

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Pages 21-34 | Published online: 15 Oct 2008

References

  • Albert , W. C. , Smythe , P. C. and Brook , R. C. 1985 . Promises to keep: An evaluator's perspective on employee assistance programs. . Evaluation and Program Planning , 8 : 175 – 185 .
  • Boland , P. , ed. 1990 . Making Managed Health Care Work: A Practical Guide to Strategies and Solutions , New York, NY : McGraw-Hill, Inc .
  • Colantonio , A. 1989 . Assessing the effects of employee assistance programs: A review of employee assistance program evaluations. . The Yale Journal of Biology and Medicine , 62 : 13 – 22 .
  • Jerrell , J. M. and Rightmyer , J. F. 1982 . Evaluating employee assistance programs: A review of methods, outcomes, and future directions. . Evaluation and Program Planning , 5 : 255 – 267 .
  • Kongstavedt , P. R. 1993 . The Managed Health Care Handbook, Second Edition , Rockville, MD : Aspen Publications .
  • Masi , D. A. 1986 . Employee assistance programs. . Occupational Medicine , 1 Oct-Dec : 653 – 665 .
  • Institute , S AS . 1985 . SAS User's Guide: Basics, Version 5 Edition , Cary, NC : SAS Institute Inc. .

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