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Original Articles

Employee Assistance Program Utilization

Developing a Comprehensive Scorecard

Pages 45-60 | Published online: 16 Oct 2008

References

  • Alexander , P. 1993 . Exploring the relationship between organizational structure, organizational climate and employee assistance program utilization Unpublished dissertation
  • Blair , B. 1999 . EAPA Measurement subcommittee requests member feedback on proposed utilization definitions . EAPA Exchange , May-June : 26 – 27 .
  • Burke , R. 1994 . Utilization of employees' assistance program in a public accounting firm: Some preliminary data Unpublished dissertation
  • Crampton , S. 1993 . Factors influencing EAP utilization: A control theory perspective Unpublished dissertation
  • Csiernik , R. 2002 . An overview of Employee and Family Assistance Programming in Canada . Employee Assistance Quarterly , 18 ( 1 )
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  • Csiernik , R. , Atkinson , B. , Cooper , R. , Devereux , J. and Young , M. 2001 . An examination of a combined internal-external employee assistance program: The St. Joseph's health centre employee counselling service . Employee Assistance Quarterly , 16 ( 3 ) : 37 – 48 .
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  • Howard , J. 1992 . Employee assistance programs: Teachers' perceptions about their utilization and principals' perceptions of their utility Unpublished dissertation
  • Korr , W. and Ruez , J. 1986 . How employee assistance programs determine service utilization: A survey and recommendations . Evaluation and Program Planning , 9 ( 4 ) : 367 – 371 .
  • Leong , D. and Every , D. 1997 . Internal and external EAPs: Is one better than the other . Employee Assistance Quarterly , 12 ( 3 ) : 47 – 62 .
  • Macdonald , S. and Dooley , S. 1990 . A survey of Employee Assistance Programs and health promotion programs at Ontario worksites . Employee Assistance Quarterly , 6 ( 1 ) : 1 – 15 .
  • Mazloff , D. 1996 . Understanding employee assistance programs: A case study of communication strategies and utilization patterns Unpublished dissertation
  • Paries , C. 1997 . Middle managers' attitudes toward employee assistance programs in the corporate setting Unpublished dissertation
  • Poverny , L. and Dodd , S. 2000 . Different patterns of EAP service utilization: A nine year follow-up study of faculty and staff . Employee Assistance Quarterly , 15 ( 4 ) : 29 – 42 .
  • Rodriguez , J. and Borgen , W. 1998 . Needs assessment: Western Canada's program administrators' perspectives on the role of EAPs in the workplace . Employee Assistance Quarterly , 14 ( 2 ) : 11 – 29 .
  • Sweeney , N. 1995 . Enhancing employee well-being: Evaluation of an employee assistance program Unpublished dissertation
  • Zarkin , G. , Bray , J. , Karuntzos , G. and Demiralp , B. 2001 . The effect of an enhanced employee assistance program (EAP) intervention on EAP utilization . Journal of Studies on Alcohol , 62 ( 3 ) : 351 – 358 .

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