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Original Articles

Client Satisfaction with University Employee Assistance Programs

Pages 59-70 | Published online: 14 Oct 2008

References

  • Greenberg , P. E. , Finkelstein , S. N. and Ernst , R. B. 1995 . Economic consequences of illness in the workplace . Sloan Management Review , Summer : 26 – 38 .
  • Introduction to Work/Life Management. 2003 . The Boston College Center for Work & Family and the Alliance of Work/Life Professionals Chestnut Hill, MA.
  • Otis , J. , Attridge , M. and Rosenberg , T. 2001 . The value of Optum counselor services: The end-user perspective Optum Research Brief, 007.
  • Selvik , R. and Bingaman , D. 1998 . EAP outcomes from the client's point of view . EAP Digest , September/October : 21 – 23 .
  • Waldecker , T. , Silberman , A. L. and Philips , S. B. 2002 . A work-in-progress: Standardizing a satisfaction survey and comparing early returns. Presentation at annual conference of the International Association of Employee Assistance Professionals in Education . October 2002 , Boston, MA..

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