Internet Marketing and the Realty Sector: Some Cross-National Insights from Canada and the UK

REFERENCES

• BBC (British Broadcasting Corporation) . 2002 . Online use booming, says UN http://news.bbc.co.uk
   Google Scholar
• Beamish , P. W. , Craig , R. and McLellan , K. 1993 . The Performance Characteristics of Canadian versus U. K. Exporters in Small and Medium-sized Firms . Journal of Euromarketing , 33 : 121 – 37 .
   Google Scholar
• Bell , K. 2000 . Teamwork: Searching for more time and profits, residential real estate agents are creating brokerages within brokerages. . Ottawa Business Journal , : 15 – 18 .
   Google Scholar
• BMO (Bank of Montreal Canada) . 2002 . Prices Cooling as Supply Increases, but Affordability-Driven Demand Stays Strong www.bmo.com
   Google Scholar
• CAR (California Association of Realtors) . 2001 . Technology Revolutionizing Home buying Process www.car.org
   Google Scholar
• Carson , D. , Cromie , S. , McGowan , P. and Hill , J. 1995 . Marketing Entrepreneurs hip in SMEs: An Innovative Approach. , London : Prentice Hall .
   Google Scholar
• CBC News . 2002 . Housing starts hit levels not seen in 12 years www.cbc.ca
   Google Scholar
• Chisnall , P. M. 1992 . Marketing Research. , London : McGraw-Hill Book Company .
   Google Scholar
• Conway , P. 2001 . “ Spending on Electronic Customer Relationship Management ” . In e-Business Report November 30 – 39 .
   Google Scholar
• Cox , B. and Koelzer , W. 2001 . Internet Marketing in Real Estate. , New Jersey : Prentice-Hall .
   Google Scholar
• Daft , R. L. and Lengel , R. H. 1986 . Organizational Information Requirement, Media Richness and Structural Design. . Management Science , 32 ( 5 ) : 554 – 571 .
   Web of Science ®Google Scholar
• De la Torre , J. and Moxon , R. W. 2001 . E-commerce and Global Business: The Impact of the Information and Communication Technology Revolution on the Conduct of International Business. . Journal of International Business Studies , 32 ( 4 ) : 617 – 39 .
   Web of Science ®Google Scholar
• Dodds , J. 1999 . “ Virtual advisor for young house buyers ” . www.scot-homes.gov.uk
   Google Scholar
• Dillman , D. A. 1978 . The design and administration of mail surveys . Annual Review of Sociology , 17 : 225 – 249 .
   Google Scholar
• Easterby-Smith , M. , Thorpe , R. and Lowe , A. 1991 . Management Research: An Introduction. , London : Sage Publications .
   Google Scholar
• Ernst and Young . 2000 . E-commerce: The land that real estate forgot www.ey.com
   Google Scholar
• Fox , S. 2000 . Virtual Tours: The Future of Real Estate. , HomeGain.com, Inc. .
   Google Scholar
• Griffith , P. 2000 . Winning in online marketing. . e-First: e-commerce for Business Leaders , : 25 – 27 . July
   Google Scholar
• Gummesson , E. 1999 . Total Relationship Marketing. , Oxford : Butterworth-Heinemann .
   Google Scholar
• Hamill , J. 1997 . The Internet and International Marketing. . International Marketing Review , 14 ( 5 ) : 300 – 23 .
   Google Scholar
• Hoffman , E. 1999 . “ For Sale: A Stake in Virtual Real Estate ” . In Business Week Online. , New York : McGraw-Hill .
   Google Scholar
• Ibeh , K. I.N. , Brock , J. and Zhou , J. 2004 . The Drop and Collect Survey among Industrial Populations: Theory and Empirical Evidence. . Industrial Marketing Management , 33 ( No. 2 ) : 155 – 165 .
   Web of Science ®Google Scholar
• Industry Canada . 2002 . Report of the Canadian E-Business Opportunities Roundtable: Fast Forward 3.0: Maintaining the Momentum http://ebusinessroundtable.ca/
   Google Scholar
• Ipsos-Reid . 2002 . The Canadian Interactive Reid Report: Broadband Goes Mainstream http://www.ipsos-reid.com
   Google Scholar
• Jobber , D. and O'Reilly , D. 1998 . Industrial Mail Surveys-A Methodological Update. . Industrial Marketing Management , 27 ( 2 ) : 95 – 107 .
   Web of Science ®Google Scholar
• Jud , G. D. and Roulac , S. 2001 . The future of the residential real estate brokerage industry. . Real Estate Issues , 26 ( 2 ) : 22 – 30 .
   Google Scholar
• Kaynak , E. and Kothari , V. 1984 . Export Behavior of Small and Medium-sized Manufacturers: Some Policy Guidelines for International Marketers. . Management International Review , 24 ( 2 ) : 61 – 69 .
   Web of Science ®Google Scholar
• Kyle , G. 2000 . The 100 Best Internet Stocks to Own. , New York : McGraw-Hill .
   Google Scholar
• Lynch , P. D. and Beck , J. C. 2001 . Profiles of Internet Buyers in 20 Countries: Evidence for Region-specific Strategies. . Journal of International Business Studies , 32 ( 4 ) : 725 – 48 .
   Web of Science ®Google Scholar
• NAR . 2001 . National Association of REALTORS® Member Profile: Demographic, Economic and Professional Characteristics of REALTORS® , NAR .
   Google Scholar
• NAEA (National Association of Estate Agents) . 2002 . Steady Growth for Scottish Property Market www.naea.co.uk
   Google Scholar
• NPD Group, Inc. and Media Metrix, Inc. 2000 . Online Real Estate Sites' Traffic up 75% Over Same Period Last Year , New York : NPD Group Inc. .
   Google Scholar
• Neilson/Net Ratings . 2002 . UK Lags Behind Europe in Broadband Take-Up http://www.nielsen-netratings.com
   Google Scholar
• Norbut , J. 2003 . Standing out online. . Commercial Investment Real Estate Journal , 22 ( 3 ) 40
   Google Scholar
• OECD . 2001 . OECD Science, Technology and Industry Scoreboard: Towards a Knowledge-Based Economy http://www.oecd.org/pdf/M00023000/M00023758.pdf
   Google Scholar
• Oxley , J. E. and Yeung , B. 2001 . E-commerce Readiness: Institutional Environment and International Competitiveness. . Journal of International Business Studies , 32 ( 4 ) : 705 – 23 .
   Web of Science ®Google Scholar
• Parasuraman , A. and Zinkhan , G. M. 2002 . Marketing to and Serving Customers through the Internet: An Overview and Research Agenda. . Journal of Academy of Marketing Science , 30 ( 4 ) : 286 – 295 .
   Web of Science ®Google Scholar
• Porter , M. E. 2001 . Strategy and the Internet . Harvard Business Review , 79 : 63 – 78 .
   Web of Science ®Google Scholar
• Rheault , D. and Sheridan , S. 2002 . Reconstruct Your Business Around Customers . Journal of Business Strategy , 23 : 38
   Google Scholar
• Sakalauskas , D. and Ibeh , K. I.N. 2003 . “ Internet Usage and Marketing Relationships in the Real Estate Sector: A Study of Recent Property Buyers in Canada and the UK ” . In Internationalization: Firm strategies and management. , Hampshire : Palgrave. .
   Google Scholar
• Scarborough Research . 2000 . Internet shoppers lead extremely active, on the go lifestyles , New York : Scarborough Research. .
   Google Scholar
• Schiffman , L. G. and Kanuk , L. L. 1997 . Consumer Behavior. , New Jersey : Prentice Hall .
   Google Scholar
• Scottish Government Office . 1998 . Projected Increase in Scottish Households , Edinburgh : Scottish Government .
   Google Scholar
• Segner , J. 2000 . e-Real Estate. , Indianapolis : Sams Publishing. .
   Google Scholar
• Selen , W. 2003 . A collaborative commerce framework for the real estate industry. . International Journal of Services Technology and Management , 4 ( 4–6 ) 518
   Google Scholar
• Sterne , J. 1996 . Customer Service on the Internet. , New York : John Wiley & Sons .
   Google Scholar
• Tay , L. 2002 . Internet Marketing in Real Estate. . Journal of Property Investment & Finance. , 20 ( 6 ) : 527 – 528 .
   Google Scholar
• Turban , E. 2000 . Electronic Commerce: A Managerial Perspective. , New Jersey : Prentice-Hall .
   Google Scholar
• Tse , R. Y.C. and Webb , J. R. 2002 . The effectiveness of a Web Strategy for real estate brokerage. . Journal of Real Estate Literature , 10 ( 1 ) : 121 – 130 .
   Google Scholar
• Varadarajan , P. R. and Yadav , M. S. 2002 . Marketing Strategy and the Internet: An Organizing Framework. . Journal of Academy of Marketing Science , 30 ( 4 ) : 296 – 312 .
   Web of Science ®Google Scholar
• Ward , M. and Lee , M. 2000 . Internet shopping, consumer search and product branding. . The Journal of Product & Brand Management , 9 ( 1 ) : 1 – 14 .
   Google Scholar
• Wilford , D. 2000 . A Moving Story: How is the Internet changing the UK's house-moving habits? . e-commerce for Business Leaders , : 6 – 11 . June
   Google Scholar
• 3D Visit Inc. 2001 . 3D Visit Inc. to Supply Virtual Tours to Sutton Group www.3dvisit.com
   Google Scholar