Electronic Kiosks in Retail Service Delivery

REFERENCES

• Al-Gahtani , S. S. and King , M. 1999 . “Attitudes, satisfaction and usage: Factors contributing to each in the acceptance of information technology” . Behaviour & Information Technology , 18 4) (Jul-Aug : 277 – 297 .
   Web of Science ®Google Scholar
• Bacon , G. 1999 . “Integrated local service systems: part 3” . The International Journal of Public Sector Management (UK) , 12 ( 2 ) : 196 – 201 .
   Google Scholar
• Darden , W. R. and Babin , B. J. 1994 . “Exploring the concept of affective quality: expanding the concept of retail personality” . Journal of Business Research , 29 ( 2 ) : 101 – 110 .
   Web of Science ®Google Scholar
• Darian , J. C. and Cohen , J. 1995 . “Segmenting by consumer time shortage” . Journal of Consumer Marketing , 12 ( 1 ) March : 32 – 45 .
   Google Scholar
• Davis , F. D. 1989 . “Perceived Usefulness, perceived Ease of Use, and user acceptance of information technology,” . MIS Quarterly , September : 319 – 336 .
   Web of Science ®Google Scholar
• Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1989 . “User acceptance of computer technology: A comparison of two theoretical models” . Management Science , 35 ( 8 ) : 982 – 1003 .
   Web of Science ®Google Scholar
• Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1992 . “Extrinsic and intrinsic motivation to use computers in the workplace” . Journal of Applied Social Psychology , 22 ( 14 ) : 1109 – 1130 .
   Web of Science ®Google Scholar
• Dawes , J. and Rowley , J. 1998 . “Enhancing the customer experience: contributions from information technology,” . Management Decision, (UK) , 36 ( 5 ) : 350 – 358 .
   Google Scholar
• Discount Store News . 1994 . “NRF studies electronic shopping,” . 33 ( 4 ) February 21 : 3 – 88 .
   Google Scholar
• Ebersole , S. 1997 . “Cognitive issues in the design and deployment of interactive hypermedia: implications for authoring WWW sites,” . Interpersonal Computing and Technology: An Electronic Journal for the 21st Century , 5 ( 1–2 ) April : 19 – 36 .
   Google Scholar
• Ellen , P. S. , Bearden , W. O. and Sharma , S. 1991 . “A study of resistance to technological innovations: An examination of the role of self-efficacy and performance satisfaction” . Journal of the Academy of Marketing Science , 19 ( 4 ) : 297 – 307 .
   Google Scholar
• Fitzgerald , K. 1993 . “Catalogs evolve into high-tech kiosks” . Advertising Age , 64 ( 20 ) May 10 : 47
   Google Scholar
• Ginsburg , J. 1999 . “Deck the malls with kiosks (the popularity of kiosks)” . Business Week (USA) , 13 December : 56 – 57 .
   Google Scholar
• Green , C. W. 1998 . “Normative influence on the acceptance of information technology: Measurement and effects” . Small Group Research , 29 ( 1 ) : 85 – 123 .
   Web of Science ®Google Scholar
• Haynes , R. M. and Thies , E. A. 1991 . “Management of technology in service firms” . Journal of Operations Management , 10 ( 1 ) : 388 – 397 .
   Google Scholar
• Igbaria , M. , Schiffman , S. J. and Wieckowski , T. J. 1994 . “The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology” . Behaviour and Information Technology , 13 ( 6 ) : 349 – 361 .
   Web of Science ®Google Scholar
• Keeling , K. A. , Fowler , D. and McGoldrick , P. J. “Electronic Banking Customers: Determinants of Adoption and Retention” . Proceedings of 27th European Marketing Academy Annual Conference . Stockholm . pp. 535 – 554 .
   Google Scholar
• Kleinman , M. 2000 . “Check out the kiosk for a new CRM contender (interactive kiosks)” . Precision Marketing (UK) , 21 12 February : 20 – 22 .
   Google Scholar
• Martocchio , J. J. 1994 . “Effects of conceptions of ability on anxiety, self-efficacy and learning in training” . Journal of Applied Psychology , 79 ( 6 ) : 819 – 825 .
   PubMed Web of Science ®Google Scholar
• Murphy , D. 2000 . “Make more sense of in-store appeal (point of purchase)” . Marketing (UK) , 18 May : 45 – 47 .
   Google Scholar
• Nielsen , J. 1990 . Hypertext and hypermedia , Boston , MA : Academic Press .
   Google Scholar
• O'Brien , P. , Murad , L. , Gibbs , S. and Rafey , R. “Smart card product development in an internet-based CRM environment,” . ACM International Conference Proceeding Series, 135, in Proceedings of the 2005 conference on Designing for User eXperience . San Francisco , CA .
   Google Scholar
• Pasarnphanich , P. and Gillenson , M. L. 2003 . “The hybrid clicks and bricks business model” . Communications of the ACM , 46 ( 12 ) December : 178 – 185 .
   Web of Science ®Google Scholar
• Poirier , M. 1992 . “The Future of Ordering” . Catalog Age , 9 ( 3 ) March : 40 – 41 .
   Google Scholar
• Rogers , E. M. 1995 . Diffusion of Innovations, , 4th Edition , New York : The Free Press .
   Google Scholar
• Rowley , J. and Slack , F. 2003 . “Kiosks in retailing: The quiet revolution” . International Journal of Retail & Distribution Management , 31 ( 6 ) : 329 – 339 .
   Google Scholar
• Smith , D. S. 1996 . “It's touch and go for interactive screens” . Precision Marketing (UK) , 8 ( 48 ) September : 17 – 19 .
   Google Scholar
• Straub , D. , Limayem , M. and Karahanna-Evaristo , E. 1995 . “Measuring system usage: Implications for IS theory testing” . Management Science , 41 ( 8 ) August : 1328 – 1342 .
   Web of Science ®Google Scholar
• Taylor , S. and Todd , P. 1995 . “Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions” . International Journal of Research in Marketing , 12 ( 2 ) : 137 – 155 .
   Google Scholar
• Triandis , H. C. 1982 . “A model of choice in marketing” . Research in Marketing , 1 : 147 – 162 .
   Google Scholar
• Venkatesh , V. and Davis , F. D. 2000 . “A theoretical extension of the technology acceptance model: four longitudinal field studies” . Management Science , 26 ( 2 ) : 186 – 204 .
   Web of Science ®Google Scholar
• Webster , J. 1998 . “Desktop videoconferencing: experiences of complete users, wary users, and non-users” . MIS Quarterly , 22 ( 3 ) September : 257 – 287 .
   Web of Science ®Google Scholar
• Wright , P. 1993 . “To jump or not to jump: Strategy selection while reading electronic texts,” . In Hypertext: A psychological perspective , Edited by: McKnight , C. , Dillon , A. and Richardson , J. 137 – 152 . New York : Ellis Horwood .
   Google Scholar