Tourism Industry Employee Workstress—A Present and Future Crisis

REFERENCES

• Anonymous, 1999. NYPD test officer integrity , Law & Order 47 (1999), pp. 6–7.
   Google Scholar
• Ash, P. , 1991. The theory of planned behavior , Organi-zational Behavior and Human Decision Processes 50 (1991), pp. 179–211.
   Google Scholar
• Baum, T. , 1995. Managing human resources in the Eu-ropean tourism and hospitality industry-A strategic approach . London: Chapman and Hall; 1995.
   Google Scholar
• Bierhoff, H. W. , Cohen, R. L. , and Greenberg, J. , 1986. Justice in social relations . New York: Plenum; 1986.
   Google Scholar
• Brockner, J. , 1994. Perceived fairness and survivors' reactions to layoffs, or how downsizing organiza-tions ends well by doing good , Social Justice Re-search 7 (1994), pp. 345–363.
   Google Scholar
• Brockner, J. , and Greenberg, J. , 1990. "The impact of lay-offs on survivors: An organizational justice perspec-tive". In: Carroll, J. , ed. Advances in applied social psychology: Business settings . New York: Erlbaum; 1990. pp. 45–75.
   Google Scholar
• Brockner, J. , and Weisenfeld, B. M. , 1996. An integrative framework for explaining reactions to decisions: The interactive effects of outcomes and procedures , Psy-chological Bulletin 120 (1996), pp. 189–208.
   PubMed Web of Science ®Google Scholar
• Brymer, R. A. , Perrewe, P. L. , and Johns, T. , 1991. Man-aging job stress in the hotel industry , International Journal of Hospitality Management 10 (1991), pp. 47–58.
   Google Scholar
• Camara, W. J. , and Schneider, D. L. , 1995. Questions of construct breadth and openness of research in integ-rity testing , American Psychologist 50 (1995), pp. 459–460.
   Web of Science ®Google Scholar
• Cascio, M. , 1995. Managing human resources . New York: McGraw-Hill; 1995.
   Google Scholar
• Cleveland, J. N. , Barnes-Farrell, J. L. , and Ratz, J. M. , 1997. Accommodation in the workplace , Human Resource Management Review 7 (1997), pp. 77–107.
   Web of Science ®Google Scholar
• Cooper, C. L. , 1998. Theories of organizational stress . New York: Oxford University Press; 1998.
   Google Scholar
• Cooper, C. L. , and Payne, R. , 1991. Personality and stress: Individual differences in the stress pro-cess . Chichester: Wiley; 1991.
   Google Scholar
• Crompanzano, R. , 1993. Justice in the workplace: Approaching fairness in human resource manage-ment . Hillsdale, NY: Erlbaum; 1993.
   Google Scholar
• Dalton, L. M. , and Metzger, M. , 1993. Integrity testing for personnel selection: An unsparing perspective , Journal of Business Ethics 12 (1993), pp. 147–160.
   Web of Science ®Google Scholar
• Deery, M. , and Jago, L. K. , 2001. Hotel management style: A study of employee perceptions and prefer-ences , Hospitality Management 20 (2001), pp. 325–338.
   Google Scholar
• Den Uijl, S. , and Bahlmann, T. , 2002. A complex prob-lem: Reintegration of partially disabled people in the workforce in the Netherlands , European Journal of Operational Research 140 (2002), pp. 413–426.
   Web of Science ®Google Scholar
• De Paulo, B. M. , Wetzel, C. , Sternglanz, W. , and Wilson, J. W , 2003. Journal of Social Issues 59 (2003), pp. 391–411.
   Web of Science ®Google Scholar
• Deutsch, M. , 1975. Equity, equality and need: What determines which value will be used as the basis for distributive justice? , Journal of Social Issues 31 (1975), pp. 137–149.
   Web of Science ®Google Scholar
• Dev, C. S. , Brown, J. R. , and Dong-Jin, L. , 2000. Manag-ing marketing relationships , Cornell Hotel Restau-rant and Administration Quarterly (2000), pp. 10–20.
   Google Scholar
• Drucker, P. , 1995. Managing in a time of change . New York: Penguin; 1995.
   Google Scholar
• Drucker, P. , 2002. They're not employees, they're peo-ple , Harvard Business Review (2002), pp. 71–77.
   Web of Science ®Google Scholar
• Enz, C. , 2003. Promoting the human spirit: Key to business success , Cornell Hotel Restaurant and Ad-ministration Quarterly 43 (2003), p. 2.
   Google Scholar
• Furnham, A. , 1997. The psychology of behaviour at work . London: Taylor & Francis; 1997.
   Google Scholar
• George, J. M. , 1996. "Trait and state in affect". In: Murphy, K. R. , ed. Individual differences and behavior in organizations . San Francisco: Jossey-Bass; 1996. pp. 145–171.
   Google Scholar
• Goldstein, L. D. , and Lanyon, R. I. , 1999. Applications of personality assessment to the workplace: A review , Journal of Business and Psychology 13 (1999), pp. 291–322.
   Web of Science ®Google Scholar
• Greenberg, J. , 1990. Organizational justice: Yesterday, today, tomorrow , Journal of Management 16 (1990), pp. 399–432.
   Web of Science ®Google Scholar
• Greenberg, J. , 1996. The quest for justice on the job: Essays and experiments . Thousand Oaks, CA: Sage; 1996.
   Google Scholar
• Greenberg, J. , and Barling, J. , 1996. "Employee theft". In: Cooper, C. L. , and Rouse, D. M. , eds. Trends in organi-zational behavior . Vol. Vol. 1. New York: Wiley; 1996. pp. 49–64.
   Google Scholar
• Greenberg, J. , Lind, E. A. , Scott, K. S. , and Welchans, T. D. , 1995. Wrongful termination litigation in response to perceived injustice among layoff victims , Research in Personnel and Human Resource Management 8 (1995), pp. 265–301.
   Google Scholar
• Greenberg, J. , and Tyler, T. R. , 1987. Why procedural justice in organizations? , Social Justice Research 1 (1987), pp. 127–142.
   Google Scholar
• Harris, M. M. , and Heft, L. L. , 1992. Alcohol and drug use in the workplace: Issues, controversies and direc-tions for future research , Journal of Management 18 (1992), pp. 239–257.
   Web of Science ®Google Scholar
• Hart, P. M. , and Cooper, C. L. , 2001. "Occupational stress: Toward a more integrated framework". In: Ander, N.-son , Ones, D. S. , Sinangil, H. K. , and Viswesvaran, C. , eds. Handbook of industrial, work and organiza-tional psychology . Vol. Vol. 2. London: Sage; 2001. pp. 93–114.
   Google Scholar
• Hart, P. M. , and Cotton, P. , 2003. "Conventional wisdom is often misleading: Police stress within an organizational health framework". In: Dollard, M. F. , Winefield, A. H. , and Winefield, H. R. , eds. Occupational stress in the ser-vice professions . London: Taylor and Francis; 2003. pp. 103–138.
   Google Scholar
• Holjevac, I. A. , 2003. A vision of tourism and the hotel industry in the 21st Century , Hospitality Manage-ment 22 (2003), pp. 129–134.
   Google Scholar
• Hollinger, R. C. , and Clark, J. P. , 1983. Theft by employ-ees . Lexington, MA: Heath; 1983.
   Google Scholar
• Homans, G. C. , 1986. Social behavior: Its elementary forms . New York: Harcourt, Brace & Ward; 1986.
   Google Scholar
• Hough, L. M. , and Oswald, F. L. , 2000. Personnel selec-tion: Looking toward the future-Remembering the past , Annual Review of Psychology 51 (2000), pp. 631–664.
   PubMed Web of Science ®Google Scholar
• Jen-Gwo, J. Chen , and Zenheng, He , 1997. Using ana-lytic hierarchy process and fuzzy set theory to rate and rank the disability , Fuzzy Sets and Systems 88 (1997), pp. 1–22.
   Web of Science ®Google Scholar
• Jogaratnam, G. , and Buchanan, P. , 2004. Balancing the demands of school and work: Stress and employed hospitality students , International Journal of Con-temporary Hospitality Management 16 (2004), pp. 237–245.
   Google Scholar
• Jones, J. W. , 1983. Dishonesty, staff burnout, and unau-thorized work break extensions . Park Ridge, IL: London House; 1983, (Technical Report No. 11).
   Google Scholar
• Jones, J. W. , and Wuebker, L. J. , 1985. Pre-employment screening to control hospital crime and counterproduc-tivity , Readings in Healthcare Risk Management 8 (1985), pp. 93–96.
   Google Scholar
• Kamp, J. , and Brooks, P. , 1991. Perceived organizational climate and employee counterproductivity , Journal of Business and Psychology 5 (1991), pp. 447–458.
   Google Scholar
• Konovsky, M. A. , and Brockner, J. , 1993. "Managing vic-tim and survivor layoff reactions: A procedural jus-tice perspective". In: Crompanzano, R. , ed. Justice in the workplace: Approaching fairness in human re-source management . Hillsdale, NJ: Erlbaum; 1993. pp. 133–153.
   Google Scholar
• Konovsky, M. A. , and Folger, R. , 1991. The effects of procedures, social accounts, and benefits level on victims' layoff reactions , Journal of Applied Social Psychology 21 (1991), pp. 630–650.
   Web of Science ®Google Scholar
• Konur, O. , 2002. Access to nursing education by dis-abled students: Rights and duties of nursing pro-grams , Nurse Education Today 22 (2002), pp. 364–374.
   PubMed Web of Science ®Google Scholar
• Kramer, R. M. , 1999. Trust and distrust in organiza-tions , Annual Review of Psychology 50 (1999), pp. 625–650.
   PubMedGoogle Scholar
• Kramer, R. M. , 2002. When paranoia makes sense , Har-vard Business Review (2002), pp. 62–69.
   Google Scholar
• Kreismann, R. , and Palmer, R. , 2001. Reasonable ac-commodation under the ADA: What's an employer to do? , The Cornell Hotel and Restaurant Adminis-tration Quarterly 42 (2001), pp. 24–33.
   Google Scholar
• Krohe, J. , 1997. The big business of business ethics , Across the Board 34 (1997), pp. 23–29.
   Google Scholar
• Krone, C. , Tabacchi, M. , and Farber, B. , 1989. Manager burnout , Cornell Hotel, Restaurant and Administra-tion Quarterly 30 (1989), pp. 58–63.
   Google Scholar
• Lam, T. , 2003. Job satisfaction and organizational com-mitment in the Hong Kong fast food industry , Interna-tional Journal of Contemporary Management 15 (2003), pp. 214–220.
   Google Scholar
• Lashley, C. , and Watson, S. , 1999. Researching human resource management in the hospitality industry: The need for a new agenda? , International Journal of Tourism and Hospitality Research 1 (1999), pp. 19–40.
   Google Scholar
• Lasson, E. D. , and Bass, A. R. , 1997. Integrity testing and deviance: Construct validity issues and the role of situational factors , Journal of Business Psychology 12 (1997), pp. 121–146.
   Web of Science ®Google Scholar
• Law, J. , Pearce, P. L. , and Woods, B. A. , 1995. Stress and coping in tourist attraction employees , Tourism Management 16 (1995), pp. 277–284.
   Web of Science ®Google Scholar
• Lee, B. A. , 1996. Legal requirements and employer re-sponses to accommodating employees with disabili-ties , Human Resource Management Review 6 (1996), pp. 231–251.
   Web of Science ®Google Scholar
• Leventhal, G. S. , 1976. "Fairness in social relationships". In: Thibaut, J. W. , Spence, J. T. , and Carson, R. C. , eds. Contemporary Topics in Social Psychology . Morristown, NJ: General Learning Press; 1976. pp. 211–240.
   Google Scholar
• Lilienfeld, S. O. , Alliger, G. , and Mitchell, K. , 1995. Why integrity testing remains controversial , Ameri-can Psychologist 50 (1995), pp. 457–458.
   Web of Science ®Google Scholar
• Loo, R. , 2001. Attitudes of management undergradu-ates toward persons with disabilities: A need for change , Rehabilitation Psychology 46 (2001), pp. 288–295.
   Web of Science ®Google Scholar
• Lucas, R. E. , 1993. Ageism and the U.K. hospitality in-dustry , International Journal of Contemporary Hos-pitality Management 15 (1993), pp. 14–23.
   Google Scholar
• McCulloch, M. C , 1996. Can integrity testing improve market conduct? , Market Facts 15 (1996), pp. 2–15.
   Google Scholar
• Magd, H. , 2003. Management attitudes and percep-tions of older employees in hospitality management , International Journal of Contemporary Hospitality Management 15 (2003), pp. 393–401.
   Google Scholar
• Meinsma, G. , 1985. Thou shalt not steal , Security Management 29 (1985), pp. 35–37.
   Google Scholar
• Mikulay, S. M. , and Goffin, R. D. , 1998. Measuring and predicting counterproductivity in the laboratory using personality and integrity testing , Educational and Psychological Measurement 58 (1998), pp. 765–787.
   Web of Science ®Google Scholar
• Murphy, K. R. , 1993. Honesty in the workplace . Pacific Grove, CA: Brooks/Cole; 1993.
   Google Scholar
• Newton, T. J. , 1989. Occupational stress and coping with stress: A critique , Human Relations 42 (1989), pp. 441–461.
   Web of Science ®Google Scholar
• Ones, D. S. , Viswesvaran, C. , and Schmidt, F. L. , 1993. Comprehensive meta-analysis of integrity test va-lidities: Findings and implications for personnel se-lection and theories of job performance , Journal of Applied Psychology 78 (1993), pp. 679–703.
   Web of Science ®Google Scholar
• Peterson, N. , and Gonzalez, R. , 2000. The role of work in people's lives . Belmont: Brooks/Cole; 2000.
   Google Scholar
• Pizam, A. , 1999. Life and tourism in the year 2050 , Hospitality Management 18 (1999), pp. 331–343.
   Google Scholar
• Reynolds, D. , and Tabbachi, M. , 1993. Burnout in full-service restaurants , Cornell Hotel, Restaurant and Administration Quarterly (1993), pp. 27–36.
   Google Scholar
• Ross, G. F. , 1993a. Type, severity and incidence of work stressors among Australian hospitality industry employees , Australian Journal of Leisure and Recre-ation 3 (1993a), pp. 5–12.
   Google Scholar
• Ross, G. F. , 1993b. Help-seeking responses to work stress among rural and regional hospitality industry work-ers , Regional Journal of Social Issues 27 (1993b), pp. 92–98.
   Google Scholar
• Ross, G. F. , 1995a. Work stress and personality measures among hospitality industry employees , International Journal of Contemporary Hospitality Management 7 (1995a), pp. 9–13.
   Google Scholar
• Ross, G. F. , 1995b. Interpersonal stress reactions and service quality responses among hospitality industry employees , Service Industries Journal 15 (1995b), pp. 314–331.
   Web of Science ®Google Scholar
• Ross, G. F. , 1997. Career stress responses among hospi-tality employees , Annals of Tourism Research 21 (1997), pp. 41–49.
   Google Scholar
• Ross, G. F. , 2003. Workstress response perceptions among potential employees: The influence of ethics and trust , Tourism Review 58 (2003), pp. 25–33.
   Google Scholar
• Sahdev, K. , 2004. Revisiting the survivor syndrome: The role of leadership in implementing downsizing , European Journal of Work and Organizational Psy-chology 13 (2004), pp. 165–196.
   Google Scholar
• Sarabakhash, M. , Carson, D. , and Lundgren, E. , 1989. The personal cost of hospitality management , Cornell Hotel, Restaurant and Administration Quarterly 30 (1989), p. 72.
   Google Scholar
• Schabracq, M. J. , Winnubst, J. A.M. , and Cooper, C. L. , 2003. The handbook of work and health psychol-ogy . Chichester: Wiley; 2003.
   Google Scholar
• Schultz, D. P. , and Schultz, S. E. , 2002. Psychology and work . Upper Saddle River, NJ: Prentice-Hall; 2002.
   Google Scholar
• Scott, B. , 1998. Workplace violence in the UK hospital-ity industry: Impacts and recommendations , Progress in Tourism and Hospitality Research 4 (1998), pp. 337–347.
   Google Scholar
• Simons, T. , 2002. Behavioral integrity: The perceived alignment between managers' words and deeds as a research focus , Organizational Science 13 (2002), pp. 18–35.
   Web of Science ®Google Scholar
• Slora, K. , 1989. An empirical approach to determining employee deviance base rates , Journal of Business and Psychology 4 (1989), pp. 199–219.
   Google Scholar
• Smith, B. , 1993. The evolution of Pinkerton , Manage-ment Review (1993), pp. 54–58.
   Google Scholar
• Smithers, J. W. , Reilly, R. R. , Millsap, R. E. , Perlman, K. , and Stoffey, R. W. , 1993. Applicant reactions to selection procedures , Personnel Psychology 46 (1993), pp. 49–77.
   Web of Science ®Google Scholar
• Springer, S. , 2000. Why should the hotel industry be concerned about accessibility? . 2000, Retrieved from www.hospitalitynet.org/news/All_Latest_News/4010284.
   Google Scholar
• Tabacchi, M. , Krone, C. , and Farber, B. , 1991. Work-place and social support in ameliorating managerial burnout in the food and beverage industry , Hospital-ity Research Journal 14 (1991), pp. 553–560.
   Google Scholar
• Tharenou, P. , 2001. "Managerial Career Advancement". In: Cooper, C. , and Robertson, I. , eds. Organizational psychology and development . Chichester: Wiley; 2001.
   Google Scholar
• Thibaut, J. , and Walker, L. , 1975. Procedural justice: A psychological analysis . Hillsdale, NY: Erlbaum; 1975.
   Google Scholar
• Townsend, J. W. , 1992. Is integrity testing useful? , HRM Magazine 37 (1992), pp. 96–98.
   Google Scholar
• Tredennick, H. , 1976. The ethics of Aristotle-The Nicomachean ethics . London: Penguin; 1976.
   Google Scholar
• Vallen, G. K. , 1993. Organizational climate and burn-out , Cornell Hotel, Restaurant and Administration Quarterly 34 (1993), pp. 54–60.
   Google Scholar
• Van Hoof, H. B. , McDonald, M. E. , Yu, L. , and Vallen, G. K , 1996. A host of opportunities: An introduc-tion to hospitality management . Chicago: Irwin; 1996.
   Google Scholar
• Warr, P. , 1987. Work, unemployment and mental health . Oxford: OUP; 1987.
   Google Scholar
• Warr, P. , 1995. "Age and work". In: Social psychology and work . Lon-don: Routledge; 1995.
   Google Scholar
• Wimbush, J. C. , and Dalton, D. R. , 1997. Base rate for em-ployee theft: Convergence multiple methods , Journal of Applied Psychology 82 (1997), pp. 756–763.
   Web of Science ®Google Scholar
• Wong, S. , and Pang, L. , 2003a. Barriers to creativity in the hotel industry-perspectives of managers and su-pervisors , International Journal of Contemporary Hospitality Management 15 (2003a), pp. 29–37.
   Google Scholar
• Wong, S. , and Pang, L. , 2003b. Motivators to creativity in the hotel industry-perspectives of managers and supervisors , Tourism Management 24 (2003b), pp. 551–559.
   Web of Science ®Google Scholar
• Wood, R. C. , 1994. Organizational behaviour for hospi-tality management . Oxford: Butterworth-Heinemann; 1994.
   Google Scholar
• Woods, R. H. , 1999. Predicting is difficult, especially about the future: Human resources in the new millen-nium , Hospitality Management 18 (1999), pp. 443–456.
   Google Scholar
• Zohar, D. , 1994. Analysis of job stress profile in the hotel industry , International Journal of Hospitality Manage-ment 13 (1994), pp. 219–231.
   Google Scholar