924
Views
11
CrossRef citations to date
0
Altmetric
ARTICLES

Factors Affecting Consumers' Choice of a Travel Agency

The Case of Singapore

&
Pages 1-12 | Received 12 Jul 2004, Accepted 09 Apr 2005, Published online: 10 Oct 2008

REFERENCES

  • Andereck , K. L. and Caldwell , L. L. 1994 . The influence of tourists' characteristics on ratings of information sources for an attraction . Journal of Travel & Tourism Marketing , 2 ( 2/3 ) : 171 – 190 .
  • Bitner , M. J. and Booms , B. H. 1982 . Trends in travel and tourism marketing: The changing structure of distribution channels . Journal of Travel Research , 20 ( 4 ) : 39 – 44 .
  • Buhalis , D. and Licata , M. C. 2002 . The future eTourism intermediaries . Tourism Management , 23 ( 3 ) : 207 – 220 .
  • Card , J. A. , Chen , C. Y. and Cole , S. T. 2003 . Online travel products shopping: Differences between shoppers and nonshoppers . Journal of Travel Research , 42 ( 2 ) : 133 – 139 .
  • Coulter , K. S. 2002 . The effects of travel agent characteristics on the development of trust: A contingency view . Journal of Travel & Tourism Marketing , 11 ( 4 ) : 67 – 86 .
  • Gitelson , R. J. and Crompton , J. L. 1983 . The planning horizons and sources of information used by pleasure vacationers . Journal of Travel Research , 21 ( 3 ) : 2 – 7 .
  • Goldsmith , R. E. , Flynn , L. R. and Bonn , M. 1994 . An empirical study of heavy users of travel agencies . Journal of Travel Research , 33 ( 1 ) : 38 – 43 .
  • Heung , V. C. S. and Chu , R. 2000 . Important factors affecting Hong Kong consumers' choice of a travel agency for all-inclusive package tours . Journal of Travel Research , 39 ( 1 ) : 52 – 59 .
  • Hruschka , H. and Mazanec , J. 1990 . Computed-assisted travel counseling . Annals of Tourism Research , 17 ( 2 ) : 208 – 227 .
  • Johnson , R. A. and Wichern , D. W. 2002 . Applied multivariate statistical analysis, , 5th ed. , Upper Saddle River, NJ : Prentice Hall .
  • Kau , A. K. , Jung , K. , Tambyah , S. K. and Tan , S. J. 2004 . Understanding Singaporeans: Values, lifestyles, aspirations and consumption behaviors , Singapore : World Scientific .
  • Kendall , K. W. and Booms , B. H. 1989 . Consumer perception of travel agencies: Communications, images, needs, and expectations . Journal of Travel Research , 27 ( 4 ) : 29 – 37 .
  • Kotler , P. , Bowen , J. T. and Makens , J. C. 2003 . Marketing for hospitality and tourism, , 3rd ed. , Upper Saddle River, NJ : Prentice Hall .
  • Lam , T. and Zhang , H. Q. 1999 . Service quality of travel agents: The case of travel agents in Hong Kong . Tourism Management , 20 ( 3 ) : 341 – 349 .
  • LeBlanc , G. 1992 . Factors affecting customer evaluation of service quality in travel agencies: An investigation of customer perceptions . Journal of Travel Research , 30 ( 4 ) : 10 – 16 .
  • Levine , D. M. , Stephan , D. , Krehbiel , T. C. and Berenson , M. L. 2002 . Statistics for managers using Microsoft Excel, , 3rd ed. , Upper Saddle River, NJ : Prentice Hall .
  • Luo , M. , Feng , R. and Cai , L. A. 2005 . Information search behavior and tourist characteristics: The internet vis-a-vis other information sources . Journal of Travel & Tourism Marketing , 17 ( 2/3 ) : 15 – 26 .
  • McKercher , B. , Packer , T. , Yau , M. K. and Lam , P. 2003 . Travel agents as facilitators or inhibitors of travel: Perceptions of people with disabilities . Tourism Management , 24 ( 4 ) : 465 – 474 .
  • Meidan , A. 1979 . Travel agency selection criteria . Journal of Travel Research , 28 ( 1 ) : 26 – 32 .
  • Millán , Á. and Esteban , Á. 2004 . Development of a multiple-item scale for measuring customer satisfaction in travel agencies services . Tourism Management , 25 ( 5 ) : 533 – 546 .
  • Mok , C. and Armstrong , R. W. 1996 . Sources of information used by Hong Kong and Taiwanese leisure travelers . Australian Journal of Hospitality Management , 3 ( 1 ) : 31 – 35 .
  • Persia , M. A. and Gitelson , R. J. 1993 . The differences among travel agency users in the importance ratings of agency service features . Journal of Travel & Tourism Marketing , 1 ( 4 ) : 77 – 97 .
  • Runyon , K. E. and Stewart , D. W. 1987 . Consumer behavior and the practice of marketing, , 3rd ed. , Columbus, OH : Merrill Pub. Co .
  • Sheldon , P. J. 1986 . The tour operator industry: An analysis . Annals of Tourism Research , 13 ( 3 ) : 349 – 365 .
  • Wolfe , K. , Hsu , C. H. C. and Kang , S. K. 2005 . Buyer characteristics among users of various travel intermediaries . Journal of Travel & Tourism Marketing , 17 ( 2/3 ) : 50 – 62 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.