REFERENCES
- Ajzen , I. and Fishbein , M. 1980 . Understanding attitudes and predicting social behavior , Englewood Cliffs, NJ : Prentice-Hall .
- Ap , J. 2001 . Tourists' perceptions of their level of contact with host residents . Pacific Tourism Review , 5 ( 1/2 ) : 51 – 58 .
- Armstrong , R. W. , Mok , C. , Go , F. M. and Chan , A. 1997 . The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry . International Journal of Hospitality Management , 16 ( 2 ) : 181 – 190 .
- Baker , D. A. and Crompton , J. L. 2000 . Quality, satisfaction and behavioral intentions . Annals of tourism research , 27 ( 3 ) : 785 – 804 .
- Barsky , J. D. 1992 . Customer satisfaction in the hotel industry: Meaning and measurement . Hospitality Research Journal , 16 ( 1 ) : 51 – 73 .
- Brady , M. K. and Cronin , J. J. 2001 . Some new thoughts on conceptualizing perceived service quality: A hierarchical approach . Journal of Marketing , 65 ( 3 ) : 34 – 49 .
- Byrne , B. M. 1998 . Structural equation modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming , Mahwah, NJ : Lawrence Erlbaum Associates .
- Choi , T. Y. and Chu , R. 2001 . Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry . International Journal of Hospitality Management , 20 ( 3 ) : 277 – 297 .
- Cronin , J. J. and Taylor , S. A. 1992 . Measuring service quality: A reexamination and extension . Journal of Marketing , 56 ( 3 ) : 55 – 68 .
- Curran , P. J. , West , S. G. and Finch , J. F. 1996 . The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis . Psychological Methods , 1 ( 1 ) : 16 – 29 .
- Dann , G. 1993 . “ Limitation in the use of “nationality” and “country of residence” variables ” . In Tourism research: Critiques and challenges , Edited by: Pearce , D. and Butler , R. 88 – 112 . London : Routledge .
- Dimanche , F. 1994 . Cross-cultural tourism marketing research: An assessment and recommendations for future studies . Journal of International Consumer Marketing , 6 ( 3/4 ) : 123 – 134 .
- Dube , L. , Renaghan , L. M. and Miller , J. M. 1994 . Measuring customer satisfaction for strategic management . Cornell Hotel & Restaurant Administration Quarterly , 35 ( 1 ) : 39 – 47 .
- Fishbein , M. and Ajzen , I. 1975 . Beliefs, attitude, intention, and behavior , Reading, MA : Addison-Wesley .
- Fishbein , M. and Manfredo , M. J. 1992 . “ A theory of behavior change ” . In Influencing human behavior: Theory and applications in recreation, tourism and natural resources management , Edited by: Manfredo , M. J. 29 – 50 . Champaign, IL : Sagamore .
- Hair , J. F. Jr. , Anderson , R. E. , Tatham , R. L. and Black , W. C. 2002 . Multivariate data analysis () , 6th ed. , Englewood Cliffs, NJ : Prentice-Hall .
- Hofstede , G. 1980 . Culture's consequences: International differences in work-related values , Beverly Hills, CA : Sage .
- Hofstede , G. 2001 . Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations () , 2nd ed. , Thousand Oaks, CA : Sage .
- Hong Kong Tourism Board . 2001 . A statistical review of Hong Kong tourism 2000 , Hong Kong : Author .
- Huang , J. , Huang , C. and Wu , S. 1996 . National character and response to unsatisfactory hotel service . International Journal of Hospitality Management , 15 ( 3 ) : 229 – 243 .
- Hui , E. L. L. and McKercher , B. 2001 . Operational issues in marketing research: An example of the Omnibus tourism survey . Pacific Tourism Review , 5 ( 1/2 ) : 5 – 13 .
- Jayanti , R. K. and Ghosh , A. K. 1996 . Service value determination: An integrative perspective . Journal of Hospitality and Leisure Marketing , 3 ( 4 ) : 5 – 25 .
- Luk , S. T. K. , de Leon , C. T. , Leong , F. and Li , E. L. Y. 1993 . Value segmentation of tourists' expectations of service quality . Journal of Travel & Tourism Marketing , 2 ( 4 ) : 23 – 38 .
- Lynn , M. 1997 . Tipping customs and status seeking: A cross-country study . International Journal of Hospitality Management , 16 ( 2 ) : 221 – 224 .
- Madrigal , R. and Kahle , L. R. 1994 . Predicting vacation activity preference on the basis of value-system segmentation . Journal of Travel Research , 32 ( 3 ) : 22 – 28 .
- McCleary , K. W. and Choi , B. M. 1999 . Personal values as a base for segmenting international markets . Tourism Analysis , 4 ( 1 ) : 1 – 17 .
- Murphy , P. , Pritchard , M. P. and Smith , B. 2000 . The destination product and its impact on traveler perceptions . Tourism Management , 21 ( 1 ) : 43 – 52 .
- Oh , H. 1999 . Service quality, customer satisfaction, and customer value: A holistic perspective . International Journal of Hospitality Management , 18 ( 1 ) : 67 – 82 .
- Oh , H. and Parks , S. C. 1997 . Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry . Hospitality Research Journal , 20 ( 3 ) : 35 – 64 .
- Oliver , R. L. 1980 . A cognitive model of the antecedents and consequences of satisfaction decisions . Journal of Marketing , 17 ( 4 ) : 460 – 469 .
- Olshavsky , R. W. and Miller , J. A. 1972 . Consumer expectations, product performance and perceived product quality . Journal of Marketing Research , 9 ( 1 ) : 19 – 21 .
- Oppermann , M. 1998 . Destination threshold potential and the law of repeat visitation . Journal of Travel Research , 37 ( 2 ) : 131 – 137 .
- Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1988 . SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality . Journal of Retailing , 64 ( 1 ) : 5 – 37 .
- Petrick , J. F. and Backman , S. J. 2002 . An examination of the determinants of golf travelers' satisfaction . Journal of Travel Research , 40 ( 3 ) : 252 – 258 .
- Pizam , A. and Jeong , G. 1996 . Cross-cultural tourist behaviour: Perceptions of Korean tour-guides . Tourism Management , 17 ( 4 ) : 277 – 286 .
- Pizam , A. and Sussmann , S. 1995 . Does nationality affect tourist behavior? . Annals of Tourism Research , 22 ( 4 ) : 901 – 917 .
- Pritchard , M. P. 2003 . The attitudinal and behavioral consequences of destination performance . Tourism Analysis , 8 ( 1 ) : 61 – 73 .
- Rittichainuwat , B. N. , Qu , H. and Leong , J. K. 2003 . The collective impacts of a bundle of travel determinants on repeat visitation . Journal of Hospitality & Tourism Research , 27 ( 2 ) : 217 – 236 .
- Reisinger , Y. and Turner , L. W. 2002 . Cultural differences between Asian tourist markets and Australian hosts: Part 1 . Journal of Travel Research , 40 ( 3 ) : 295 – 315 .
- Reisinger , Y. and Turner , L. W. 2003 . Cross-cultural behaviour in tourism: Concepts and analysis , Burlington, MA : Butterworth-Heinemann .
- Rokeach , M. 1973 . The nature of human values , New York : Free Press .
- Sun , Y. C. 1995 . The effect of price, brand name, and level of advertising on perceived service quality, perceived service value, and purchase intention in the lodging industry , Blacksburg, VA : Virginia Tech . Unpublished doctoral dissertation
- Sussmann , S. and Rashcovsky , R. 1997 . Vacation travel patterns of English and French Canadians . International Journal of Hospitality Management , 16 ( 2 ) : 191 – 208 .
- Teas , R. K. 1993 . Expectations, performance evaluation, and consumers' perception of quality . Journal of Marketing , 57 ( 4 ) : 18 – 34 .
- Wei , L. , Crompton , J. L. and Reid , L. M. 1989 . Cultural conflicts: Experiences of US visitors to China . Tourism Management , 10 ( 4 ) : 322 – 332 .
- Woodruff , R. B. 1997 . Customer value: The next source for competitive advantage . Journal of the Academy of Marketing Science , 25 ( 2 ) : 139 – 153 .
- Zeithaml , V. A. 1988 . Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence . Journal of Marketing , 52 ( 3 ) : 2 – 22 .
- Zeithaml , V. A. , Berry , L. L. and Parasuraman , A. 1996 . The behavioral consequesnces of service quality . Journal of Marketing , 60 ( 2 ) : 31 – 46 .