830
Views
22
CrossRef citations to date
0
Altmetric
Original Articles

The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre

&
Pages 35-46 | Received 31 Aug 2006, Accepted 28 Dec 2006, Published online: 11 Oct 2008

References

  • Agarwal , R. and Karahanna , E. 2000 . Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage . MIS Quarterly , 24 ( 4 ) : 665 – 694 .
  • Atkinson , M. and Kydd , C. 1997 . Individual characteristics associated with World Wide Web use: An empirical study of playfulness and motivation . Data Base for Advances in Information Systems , 28 ( 2 ) : 53 – 62 .
  • Belkin , N. J. 1980 . Anomalous states of knowledge as a basis for information retrieval . Canadian Journal of Information Science , 5 : 133 – 143 .
  • Belkin , N. J. , Brooks , H. M. and Oddy , R. N. 1982 . ASK for information retrieval: Part I. Background and theory . Journal of Documentation , 38 ( 2 ) : 61 – 71 .
  • Bieger , T. and Laesser , C. 2004 . Information sources for travel decisions: Toward a source process model . Journal of Travel Research , 42 ( 4 ) : 357 – 371 .
  • Booth , B. 1998 . Information for visitors to cultural attractions . Journal of Information Science , 24 ( 5 ) : 291 – 304 .
  • Buhalis , D. 1998 . Strategic use of information technologies in the tourism industry . Tourism Management , 19 ( 5 ) : 409 – 421 .
  • Buhalis , D. 2003 . eTourism: Information technology for strategic tourism management , United Kingdom : Prentice Hall .
  • D'Ambra , J. and Rice , R. E. 2001 . Emerging factors in user evaluation of the World Wide Web . Information & Management , 38 ( 6 ) : 373 – 384 .
  • D'Ambra , J. and Wilson , C. S. 2004 . Use of the World Wide Web for international travel: Integrating the construct of uncertainty in information seeking and the Task-Technology Fit (TTF) Model . Journal of the American Society of Information Science and Technology , 55 ( 8 ) : 731 – 742 .
  • Davis , F. D. 1986 . A technology acceptance model for testing new end-user information systems: Theory and results , Cambridge, MA : Massachusetts Institute of Technology .
  • DeLone , W. H. and McLean , E. R. 1992 . Information systems success: The quest for the dependable variable . Information Systems Research , 3 ( 1 ) : 60 – 95 .
  • Fodness , D. and Murray , B. 1998 . A typology of tourist information search strategies . Journal of Travel Research , 37 ( 2 ) : 108 – 119 .
  • Fodness , D. and Murray , B. 1999 . A model of tourist information search behaviour . Journal of Travel Research , 37 ( 3 ) : 220 – 230 .
  • Gefen , D. , Straub , D. and Boudreau , M. 2001 . Structural equation modeling and regression: Guidelines for research and practice . Communications of the AIS , 4 ( 7 ) : 1 – 77 .
  • Hair , J. F. Jr. , Anderson , R. E. , Tatham , R. L. and Black , W. C. 1998 . Mutlivariate data analysis with readings, , 5th ed. , Englewood Cliffs, NJ : Prentice Hall .
  • Hoffman , D. L. and Novak , T. P. 1996 . Marketing in hypermedia computer-mediated environments: Conceptual foundations . Journal of Marketing , 60 ( 3 ) : 50 – 68 .
  • Hu , P. J. , Chau , P. Y. K. , Sheng , O. R. L. and Tam , K. Y. 1999 . Examining the technology acceptance model using physician acceptance of telemedicine technology . Journal of Management Information Systems , 16 ( 2 ) : 91 – 112 .
  • Koufaris , M. 2002 . Applying the Technology Acceptance Model and flow theory to online consumer behavior . Information Systems Research , 13 ( 2 ) : 205 – 223 .
  • Kuhlthau , C. C. 1993 . A principle of uncertainty for information seeking . Journal of Documentation , 49 ( 4 ) : 339 – 355 .
  • Kuhlthau , C. C. The concept of a zone of intervention for identifying the role of intermediaries in the information search process . Proceedings from American Society of Information Science Annual Meeting . Retrieved December 20, 2003, from http://www.asis.org/annual-96/
  • Lederer , A. L. , Maupin , D. J. , Sena , M. P. and Zhuang , Y. L. 2000 . The technology acceptance model and the World Wide Web . Decision Support Systems , 29 ( 3 ) : 269 – 282 .
  • Lo , A. , Cheung , C. and Law , R. 2004 . Information search behavior of mainland Chinese air travelers to Hong Kong . Journal of Travel & Tourism Marketing , 16 ( 1 ) : 43 – 51 .
  • McCann , R. 1999 . Public-access interactive computers at the state welcome centers in the United States: 1991 and 1995 studies . Journal of Travel Research , 37 ( 3 ) : 249 – 255 .
  • McKinney , V. , Yoon , K. and Zahedi , F. 2002 . The measurement of web-customer satisfaction: An expectation and disconfirmation approach . Information Systems Research , 13 ( 3 ) : 296 – 315 .
  • O'Connor , P. 1999 . Electronic information distribution in tourism and hospitality , Wallingford, , United Kingdom : CABI Publishing .
  • Parolin , B. 2001 . Structure of day trips in the Illawarra Tourism Region of New South Wales . The Journal of Tourism Studies , 2 ( 1 ) : 11 – 27 .
  • Segars , A. H. 1997 . Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research . Omega , 25 ( 1 ) : 107 – 121 .
  • Sheldon , P. 1997 . Tourism information technology , New York : CAB International .
  • Spreng , R. A. , Mackenzie , S. B. and Olshavsky , R. W. 1996 . A reexamination of the determinants of consumer satisfaction . Journal of Marketing , 60 ( 3 ) : 15 – 32 .
  • So , A. and Morrison , A. 2003 . DMO web site users and nonusers . Information Technology and Tourism , 6 ( 2 ) : 129 – 139 .
  • Straub , D. , Limayem , M. and Karahanna-Evaristo , E. 1995 . Measuring system usage: Implications for IS theory testing . Management Science , 41 ( 8 ) : 1328 – 1342 .
  • Szajna , B. 1996 . Empirical evaluation of the revised technology acceptance model . Management Science , 42 ( 1 ) : 85 – 92 .
  • Teo , T. S. H. 2001 . Demographic and motivation variables associated with Internet usage activities . Internet Research , 11 ( 2 ) : 125 – 137 .
  • Tourism Australia. 2003 . Market insights tourism facts Retrieved December 20, 2003, from http://www.tourism.australia.com/content/research/factsheet/internet_fact_sheet_dec2003.pdf
  • Triandis , H. C. 1980 . “ Values, attitudes and interpersonal behavior ” . In Nebraska Symposium on Motivation, 1979: Beliefs, attitudes and values , Edited by: Howe , H. E. 195 – 259 . Lincoln, NE : University of Nebraska Press .
  • Venkatesh , V. and Brown , S. A. 2001 . A longitudinal investigation of personal computers in homes: Adoption determinants and emerging challenges . MIS Quarterly , 25 ( 1 ) : 71 – 102 .
  • Vogt , C. and Fesenmaier , D. 1998 . Expanding the functional information search model . Annals of Tourism Research , 25 ( 3 ) : 551 – 578 .
  • Western Australian Tourism Commission. 2003 . Western Australian visitor servicing study , Perth, , Australia : Australian Tourist Commission .
  • Wilson , T. D. 1999a . Exploring models of informabion behaviour: The ‘uncertainty’ project . Information Processing & Management , 35 ( 6 ) : 839 – 849 .
  • Wilson , T. D. 1999b . Models in information behaviour research . Journal of Documentation , 55 ( 3 ) : 249 – 270 .
  • Wilson , T. D. , Ford , N. , Ellis , D. , Foster , A. and Spink , A. 2002 . Information seeking and mediated searching: Part 2. Uncertainty and its correlates . Journal of the American Society for Information Science and Technology , 53 ( 9 ) : 704 – 715 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.