A Description and Extension of a Human Services Management Model

References

• Babcock , R. A. , Fleming , R. A. and Oliver , J. R. 1998 . OBM and quality improvement . Journal of Organizational Behavior Management , 18 : 33 – 59 .
   Web of Science ®Google Scholar
• Barlow , D. H. , Hayes , S. C. and Nelson , R. O. 1984 . The scientist practitioner: Research and accountability in clinical and educational settings , New York : Pergamon Press .
   Google Scholar
• Brethower , D. 1982 . “ The total performance system ” . In Industrial behavior modification , Edited by: O'Brien , R. M. , Dickinson , A. M. and Rosow , M. P. New York : Pergamon Press .
   Google Scholar
• Crow , R. and Snyder , P. 1998 . Organizational behavior management in early intervention: Status and implications for research and development . Journal of Organizational Behavior Management , 18 : 131 – 156 .
   Web of Science ®Google Scholar
• Ducharme , J. M. and Feldman , M. A. 1992 . Comparison of staff training strategies to promote generalized teaching skills . Journal of Applied Behavior Analysis , 25 : 165 – 179 .
   PubMed Web of Science ®Google Scholar
• Ducharme , J. M. , Williams , L. W. , Cummings , A. , Murray , P. and Spencer , T. 2001 . General case quasi-pyramidal staff training to promote generalization of teaching skills in supervisory and direct-care staff . Behavior Modification , 25 ( 2 ) : 233 – 254 .
   PubMed Web of Science ®Google Scholar
• Gilbert , T. F. 1996 . Human competence: Engineering worthy performance , Silver Spring, Maryland : The International Society for Performance Improvement .
   Google Scholar
• Harchick , A. E. and Campbell , A. R. 1998 . Supporting people with developmental disabilities in their homes in the community: The role of organizational behavior management . Journal of Organizational Behavior Management , 18 : 83 – 101 .
   Web of Science ®Google Scholar
• Hughes , C. , Hwang , B. , Kim , J. , Eisenman , L. T. and Killian , D. J. 1995 . Quality of life in applied research: A review and analysis of empirical measures . American Journal on Mental Retardation , 99 : 623 – 641 .
   PubMedGoogle Scholar
• Ivancic , M. T. and Helsel , W. J. 1998 . Organizational behavior management in large residential organizations: Moving from institutional to client-centered care . Journal of Organizational Behavior Management , 18 : 61 – 82 .
   Web of Science ®Google Scholar
• LaVigna , G. W. , Willis , T. J. , Shaull , J. F. , Abedi , M. and Sweitzer , M. 1994 . Periodic service review: A total quality assurance system for human service and education , New York : Brooks .
   Google Scholar
• Methot , L. L. , Williams , W. L. , Cummings , A. R. and Bradshaw , B. 1996 . Measuring the effectiveness of a manager-supervisor training program through the generalized performance of managers, supervisors, front-line staff and clients in a human service setting . Journal of Organizational Behavior Management , 16 : 3 – 34 .
   Web of Science ®Google Scholar
• Micheal , J. 1993 . Concepts and principles of behavior analysis , Kalamazoo, MI : Society for the Advancement of Behavior Analysis .
   Google Scholar
• Phillips , J. F. 1998 . Applications of organizational behavior management to schools and day treatment settings . Journal of Organizational Behavior Management , 18 : 103 – 129 .
   Web of Science ®Google Scholar
• Reid , D. H. 1998 . Introduction to the special issue on organizational behavior management and developmental disabilities services . Journal of Organizational Behavior Management , 18 : 1 – 5 .
   Web of Science ®Google Scholar
• Reid , D. H. , Parsons , M. B. and Green , C. W. 1989 . Staff management in human services: Behavioral research and application , Springfield, IL : Charles C Thomas .
   Google Scholar
• Rossi , P. H. and Freeman , H. E. 1993 . Evaluation: A systematic approach , Newbury Park : Sage Publications .
   Google Scholar
• Suda , K. and Miltenberger , R. 1993 . Evaluation of staff management strategies to increase positive interactions in a vocational setting . Behavioral Residential Treatment , 8 : 69 – 88 .
   Google Scholar
• Thyer , B. A. and Kropf , N. P. 1995 . Developmental disabilities: A handbook for interdisciplinary practice , Cambridge Mass : Brookline Books .
   Google Scholar
• Williams , W. L. 1995 . “ Dilemmas in the provision of clinical behavior analysis services in community settings: Individual vs. organizational variables ” . In Current fields of application in psychology , Edited by: Ayla-Velasquez , H. and Urbina , J. Soria . 69 – 91 . Mexico City : National Autonomous University of Mexico .
   Google Scholar
• Williams , W. L. and Cummings , A. R. 2001 . “ Service review: Increasing consumer benefits by linking service outcome data to direct-care staff's decision making ” . In Organizational change , Edited by: Hayes , L. , Austin , J. , Homanfar , R. and Clayton , M. 277 – 292 . Reno : Context Press .
   Google Scholar
• Williams , W. L. and Loyd , M. B. 1992 . The necessity of managerial arrangements for the regular implementation of behavior analysis skills by supervisors and front line staff . Developmental Disabilities Bulletin , 20 ( 1 ) : 31 – 61 .
   Google Scholar
• Williams , L. and Murray , P. Service review: A management procedure for establishing decision-making under control of service outcome data . Paper presented at the 19th Annual Association for Behavior Analysis Conference . Chicago, IL.. May .
   Google Scholar