1,983
Views
21
CrossRef citations to date
0
Altmetric
RESEARCH ARTICLES

Use of the Performance Diagnostic Checklist to Select an Intervention Designed to Increase the Offering of Promotional Stamps at Two Sites of a Restaurant Franchise

, , , , , , , & show all
Pages 17-35 | Published online: 07 Sep 2008

References

  • Austin , J. 2000 . “ Performance analysis and performance diagnostics ” . In Handbook of Applied Behavior Analysis , Edited by: Austin , J. and Carr , J. E. 321 – 349 . Reno, NV : Context Press .
  • Austin , J. , Carr , J. E. and Agnew , J. L. 1999 . The need for assessment of maintaining variables in OBM . Journal of Organizational Behavior Management , 19 ( 2 ) : 59 – 87 .
  • Austin , J. , Olson , R. and Wellesley , J. A. 2001 . The behavior engineering model at work on a small scale: Using task clarification, self-monitoring, and public posting to improve customer service . Performance Improvement Quarterly , 14 : 53 – 76 .
  • Austin , J. , Weatherly , N. and Gravina , N. 2005 . Using task clarification, graphic feedback, and verbal feedback to increase closing task completion in a privately owned restaurant . Journal of Applied Behavior Analysis , 38 : 117 – 120 .
  • Bailey , J. S. and Pyles , D. A. 1989 . “ Behavioral diagnostics ” . In The treatment of severe behavior disorders: Behavior analysis approaches , Edited by: Cipani , E. 85 – 107 . Washington, D.C. : American Association on Mental Retardation .
  • Carr , E. G. and Durand , V. M. 1985 . Reducing behavior problems through functional communication training . Journal of Applied Behavior Analysis , 18 : 111 – 126 .
  • Chase , P. and Smith , J. 1994 . Performance analysis: Understanding behavior in organizations , Morgantown, WV : CLG Creative Services .
  • Ericsson , K. A. and Simon , H. A. 1993 . Protocol analysis: Verbal reports as data , Cambridge, MA : The MIT Press .
  • Gilbert , T. F. 1996 . Human competence: Engineering worthy performance , Amherst, MA : HRD Press .
  • Hanley , G. P. , Iwata , B. A. and McCord , B. E. 2003 . Functional analysis of problem behavior: A review . Journal of Applied Behavior Analysis , 36 : 147 – 185 .
  • Iwata , B. A. , Dorsey , M. F. , Slifer , K. J. , Bauman , K. E. and Richman , G. S. 1994 . Toward a functional analysis of self-injury . Journal of Applied Behavior Analysis , 27 : 197 – 209 .
  • 1982 . Analysis and Intervention in Developmental Disabilities , 2 : 3 – 20 . Reprinted from
  • Mace , C. F. , Lalli , J. S. and Lalli , E. P. 1991 . Functional analysis and treatment of aberrant behavior . Research in Developmental Disabilities , 12 : 155 – 180 .
  • McComas , J. J. , Wacker , D. , Cooper , L. J. , Asmus , J. M. , Richman , D. and Stoner , B. 1996 . Brief experimental analysis of stimulus prompts for accurate responding on academic tasks in an outpatient clinic . Journal of Applied Behavior Analysis , 29 : 397 – 401 .
  • O'Neil , R. E. , Horner , R. H. , Albin , R. W. , Storey , K. and Sprague , J. R. 1997 . Functional analysis of problem behavior: A practical assessment guide , Syracuse, IL : Sycamore .
  • Pampino , R. , Heering , P. , Wilder , D. A. , Barton , C. and Burson , L. 2003 . The use of the Performance Diagnostic Checklist to guide intervention selection in an independently owned coffee shop . Journal of Organizational Behavior Management , 23 ( 2 ) : 5 – 19 .
  • Pampino , R. , MacDonald , J. , Mullin , J. and Wilder , D. A. 2003 . Weekly feedback vs. daily feedback: An application in retail . Journal of Organizational Behavior Management , 23 ( 2 ) : 21 – 43 .
  • Pampino , R. , Wilder , D. and Binder , C. 2005 . The use of functional assessment and frequency building to increase product knowledge and data entry skills among foreman in a construction organization . Journal of Organizational Behavior Management , 25 ( 2 )
  • Rohn , D. , Austin , J. and Lutrey , S. 2002 . Using feedback and performance accountability to decrease cash register shortages . Journal of Organizational Behavior Management , 22 ( 1 ) : 33 – 46 .
  • Therrien , K. , Wilder , D. A. , Rodriguez , M. and Wine , B. 2005 . Preintervention analysis and improvement of customer greeting in a restaurant . Journal of Applied Behavior Analysis ,
  • Touchette , P. E. , MacDonald , R. F. and Langer , S. N. 1985 . A scatter plot for identifying stimulus control of problem behavior . Journal of Applied Behavior Analysis , 18 : 343 – 351 .
  • Vollmer , T. R. and Smith , R. G. 1996 . Some current themes in functional analysis research . Research in Develo2pmental Disabilities , 17 : 229 – 49 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.