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Medical Reference Services Quarterly Volume 24, 2005 - Issue 2
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Original Articles

Questions Asked at the Virtual and Physical Health Sciences Reference Desk

How Do They Compare and What Do They Tell Us?

Sandra L. De Groote MLIS Library of the Health Sciences, University of Illinois at Chicago, 1750 West Polk Street, P.O. Box 1649, Chicago, IL, 60612, USA
Pages 11-23 | Received 08 Sep 2004, Accepted 08 Oct 2004, Published online: 12 Oct 2008

References

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  • Landwirth , T. K. , Wilson , M. L. and Dorsch , J. L. 1988 . “Reference Activity and the External User: Confluence of Community Needs at a Medical School Branch Library.” . Bulletin of the Medical Library Association , 76 July : 205 – 12 .
  • Sullivan , W. , Schoppmann , L. A. and Redman , P. M. 1994 . “Analysis of the Use of Reference Services in an Academic Health Sciences Library.” . Medical Reference Services Quarterly , 13 : 35 – 55 . Spring
  • Salisbury , L. , Toombs , H. S. and Kelly , E. A. 1990 . “The Effect of End-User Searching on Reference Services: Experience with MEDLINE and Current Contents.” . Bulletin of the Medical Library Association , 78 April : 188 – 91 .
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  • Warner , D. G. 2001 . “A New Classification for Reference Statistics.” . Reference & User Services Quarterly , 41 : 51 – 5 . Fall
  • Bushallow-Wilbur , L. , DeVinney , G. S. and Whitcomb , F. 1996 . “Electronic Mail Reference Service.” . RQ , 35 : 359 – 63 . Spring
  • Diamond , W. and Pease , B. G. 2001 . “Digital Reference: A Case Study of Question Types in an Academic Library.” . Reference Services Review , 29 ( 3 ) : 210 – 8 .
  • Powell , C. A. and Bradigan , P. S. 2001 . “E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.” . Reference & User Services Quarterly , 41 : 170 – 8 . Winter
  • Kibbee , J. Z. , Ward , D. H. and Ma , W. 2002 . “Virtual Service, Real Data: Results of a Pilot Study. Real-time Online Reference at the University of Illinois.” . Reference Services Review , 30 ( 1 ) : 25 – 36 .
  • Jerant , L. L. and Firestein , K. 2003 . “Not Virtual, but a Real, Live, Online, Interactive Reference Service.” . Medical Reference Services Quarterly , 22 : 57 – 68 . Summer
  • Parker , S. K. and Johnson , E. D. 2003 . “The Region 4 Collaborative Virtual Reference Project.” . Medical Reference Services Quarterly , 22 : 29 – 39 . Summer

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