References
- Katz , William A. 1997 . Introduction to Reference Work, , 7th Ed. , 3 New York : McGraw-Hill .
- 5 Op. cit.
- xvi Op. cit.
- Schloman , Barbara F. 1993 . “Managing Reference Services in an Electronic Environment,” . The Reference Librarian , : 99 – 109 . No. 37
- Kibbee , Josephine Z. 1991 . “Organization and Management of Reference and Information Services.” . In Reference and Information Services: An introduction , Edited by: Boggs , Richard E. and Smith , Linda C. 191 – 206 . Englewood, CO : Libraries Unlimited, Inc. .
- King , Geraldine . 1987 . “The Management of Reference Services,” . RQ , 26 : 407 – 9 .
- Fraley , Ruth A. 1982 . “Successful Management of Reference Services.” . In Reference Services Administration and Management , Edited by: Katz , Bill and Fraley , Ruth A. 2 New York : The Hawortn Press, Inc. .
- Nofsinger , Schloman , Mary , M. and Bosch , Allan W. 1994 . “Roles of the Head of Reference: From the 1990s to the 21st Century,” . The Reference Librarian , : 87 – 99 . No. 34
- Lewis , David W. 1994 . “Making Academic Reference Services Work,” . College and Research Libraries , 55 : 445 – 456 .
- Fore , Janet S. , Knight , Cecelia R. and Russell , Carrie . 1993 . “Leadership for User Services in the Academic Library,” . Journal of Library Administration , 19 ( 3/4 ) : 97 – 110 .
- Schloman, op. cit.
- Quinn , Robert E. and Rohrbaugh , John . 1983 . “A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis,” . Management Science , 29 : 363 – 377 .
- Faerman , Sue R. 1993 . “Organizational Change and Leadership Styles,” . Journal of Library Administration , 19 ( 3/4 ) : 55 – 79 . Faerman provides both a useful analysis of the competing values framework and its application to library management, and a thorough review of the literature on the competing values approach
- Adapted from Quinn and Rohrbaugh, op. cit., 369.
- Faerman, op. cit., 64
- Louis , Meryl Reis and Yan , Aimin . 1996 . “The Migration of Organizational Functions to the Work Unit Level: Buffering, Spanning and Bringing Up Boundaries.” , Boston : Boston University School of Management . Working Paper #96–26
- Perdue , Bob and Piotrowski , Chris . 1986 . “Supervisory Rotation: Impact on an Academic Library Reference Staff,” . RQ , 25 : 361 – 5 .