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SPECIAL REPORTS

Offering Assistance at the OPACs

Pages 137-159 | Published online: 20 Oct 2008

References

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  • Aken , Robert A. 1988 . “Meeting the Patron at the OPAC Crossroads: The Reference Librarian as an Online Consultant.” . Reference Quarterly , 28 ( 1 ) : 42 – 45 .
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  • Bregman , Adeane and Mento , Barbara . 1992 . “Reference Roving at Boston College: Point-of-Use Assistance to Electronic Resource Users Reduces Stress.” . College and Research Libraries News , 10 : 634 – 5 .
  • Foddy , William. 1993 . Constructing Questions for interviews and Questionnaires , New York : Cambridge University Press .
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  • Markey , Karen. Mar 31 1982 . “Pilot Test of the Online Public Access Catalog Project's User and Nonuser Questionnaires.” Mar 31 , 99 Final Report
  • Matthews , Joseph R. Nov 1982 . “A Study of Six Online Public Access Catalogs: a Review of Findings.” Nov , 168 Final Report
  • Miller , Thomas I. and Miller , Michelle A. 1991 . Citizen Surveys , Washington, D.C. : International City Management Association .
  • Ramirez , Jennii. 1994 . “Reference rover: the hesitant patron's best friend: Student Intern Provides Point-of-need Assistance at Diablo Valley College, Calif.” . College and Research Libraries News , 6 : 354 – 355 .
  • Rettig , James. 1993 . “Rethinking Reference and Adult Services: A Preliminary Report.” . Reference Quarterly , 32 ( 3 ) : 310 – 315 .
  • Saffady , William. 1994 . Introduction to Automation for Librarians , Chicago : American Library Association .
  • Summey , Terri Pedersen and Walchle , Barbara A. 1992 . “An Investigation in to Use and Instruction for an Online Catalog.” . Technical Services Quarterly , 10 ( 2 ) : 29 – 49 .

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