References
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- Geffert , Bryn and Christensen , Beth . 1998 . Things they carry: Attitudes toward, opinions about, and knowledge of libraries and research among incoming college students . Reference & User Services Quarterly , 37 ( 3 ) : 279 – 289 .
- Massey-Burzio , Virginia . 1998 . From the other side of the reference desk: A focus group study” . Journal of Academic Librarianship [Online] , 24 Available: EB-SCOHost/805686 [1999, June 6]
- Radford , Marie L. 1998 . Approach or avoidance? The role of nonverbal communication in the academic library user's decision to initiate a reference encounter” . Library Trends [Online] , 46 ( 4 ) Available: EBSCOHost/948108 [1999, June 6]