Reference Assistance to Remote Users

References

• Abels , Eileen G. 1996 . “The E-mail Reference Interview,” . RQ , 35 : 345 – 358 . (Spring)
   Google Scholar
• 1997 . “ACRL Guidelines for Extended Academic Campus Library Services” . College & Research Libraries News , 58 February : 98 – 102 .
   Google Scholar
• Babson College . 1998 . Ask a Library Reference Question , Wellesley, MA : Babson College . Retrieved February 18, 2000 from the World Wide Web: http://domino.babson.edu/WEBforms.nsf/Library_Reference_Question?OpenForm
   Google Scholar
• Banaghan , Margaret . 1997 . “Internet Users Shop for the Best Service Provider,” . Business Review Weekly , 19 : 63 – 64 .
   Google Scholar
• Bushallow-Wilbur , Lara , DeVinney , Gemma S. and Whitcomb , Fritz . 1996 . “Electronic Mail Reference Service: A Study,” . RQ , 35 : 359 – 363 . (Spring)
   Google Scholar
• Cooper , Rosemarie . 1998 . “Remote Library Users: Needs and Expectations,” . Library Trends , 47 : 42 – 64 . (Summer)
   Web of Science ®Google Scholar
• Digest of Education Statistics . 1997 . National Center for Education Statistics , Washington, DC : U.S. Department of Education .
   Google Scholar
• Greene , Bernard and Meek , Anne . 1998 . Distance Education in Higher Education Institutions: Incidence, Audiences, and Plans to Expand , Edited by: Brief , Issue . National Center for Education Statistics . February 1, 1998
   Google Scholar
• Hahn , Karla . 1997 . “An Investigation of an E-mail-Based Help Service,” Retrieved December 1, 1999 from the World Wide Web: http://www.clis.umd.edu/research/reports/tr97/03/9703.html CLIS Technical Report No. 97–03 (January). College Park, MD: College of Library and Information Services, University of Maryland
   Google Scholar
• Haricombe , Lorraine J. 1998 . “Introduction,” . Library Trends , 47 : 1 – 6 . (Summer)
   Web of Science ®Google Scholar
• Indiana University Bloomington Libraries . 2000 . IUB Libraries Distributed Education Services Homepage , Bloomington, IN : Indiana University Bloomington Libraries . Retrieved February 18, 2000 from the World Wide Web: http://www.indiana.edu/∼libdist/
   Google Scholar
• Internet Public Library . 2000 . IPL Ask a Question Form , Ann Arbor, MI : University of Michigan School of Information . Retrieved February 18, 2000 from the World Wide Web: http://www.ipl.org/ref/QUE/RefFormQRC.html
   Google Scholar
• Internet Scout Project . 2000 . The Scout Report , Madison, WI : University of Wisconsin, Madison . Retrieved February 18, 2000 from the World Wide Web: http://scout.cs.wisc.edu/report/sr/current/
   Google Scholar
• Kirk , Elizabeth E. and Bartelstein , Andrea M. 1999 . “Libraries Close in on Distance Education,” . Library Journal , 124 : 40 – 42 . (April 1)
   Web of Science ®Google Scholar
• Lebowitz , Gloria . 1997 . “Library Services to Distant Students: An Equity Issue,” . Journal of Academic Librarianship , 23 : 303 – 308 . (July)
   Web of Science ®Google Scholar
• Niemi , John A. , Ehrhard , Barbara J. and Neeley , Lynn . 1998 . “Off-Campus Library Support for Distance Adult Learners,” . Library Trends , 47 : 65 – 74 . (Summer)
   Web of Science ®Google Scholar
• Rockman , Ilene F. 1998 . “Challenges and Opportunities in Reaching the Remote User,” . In Recreating the Academic Library , Edited by: LaGuardia , Cheryl . 241 – 255 . New York : Neal-Schuman .
   Google Scholar
• Sloan , Bernie . 1998 . “Service Perspectives for the Digital Library: Remote Reference Services,” . Library Trends , 47 : 117 – 143 . (Summer)
   Web of Science ®Google Scholar
• Westwood , Karen . 1997 . “Lights! Camera! Action!” . American Libraries , 28 : 43 – 45 . (January)
   Google Scholar
• Wolpert , Ann . 1998 . “Services to Remote Users: Marketing the Library's Role,” . Library Trends , 47 : 21 – 41 . (Summer)
   Web of Science ®Google Scholar