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Science & Technology Libraries Volume 23, 2002 - Issue 2-3
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ASIA

The Application of Leadership and Management Principles and Strategies to a Library and Information Service

P. R. GoswamiNational Social Science Documentation Center, Indian Council of Social Science Research, Aruna Asaf Ali Road, New Delhi, 110 067
Pages 35-42 | Published online: 10 Oct 2008

References

  • Menezes, Francis A., 1981. Cases in management. New Delhi: Tata McGraw Hill; 1981.
  • Zeithmal, Valerie A, 1990. Delivering quality service: balancing customer perceptions and expectations. New York: The Free Press; 1990.

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