References
- Renaghan , L. M. and Kay , M. Z. 1987 . What meeting planners want: The conjoint analysis approach. . The Cornell Hotel and Restaurant Administration Quarterly , 28 ( 1 ) May : 67 – 76 .
- Rutherford , D. G. and Umbreit , W. T. 1993 . Improving interactions between meeting planners and hotel employees. . The Cornell Hotel and Restaurant Administration Quarterly , 34 ( 1 ) February : 68 – 80 .
- Seal , K. 1987 . Staff, service top priorities for planners. . Hotel & Motel Management , 202 ( 11 ) July 20 : 40 – 43 .
- Shaw , M. , Lewis , R. C and Kay , M. Z. 1991 . Measuring meeting planner satisfaction with hotel convention services: A multivariate approach. . IntemationalJour-nal of Hospitality Management , 10 ( 2 ) : 137 – 146 .
- Sims , L. and Shaw , M. 1994 . Current perspectives and practices in meeting planning . The HSMA1Marketing Review , : 44 – 49 . Fall