References
- Anderson , R. I , Fish , M. , Xia , Y. and Michello , F. 1999 . Measuring Efficiency in the Hotel Industry: A Stochastic Frontier Approach . Hospitality Management , 18 ( 1 ) : 45 – 57 .
- Anderson , R. I , Fok , R. and Scott , J. 2000 . Hotel Industry Efficiency: An Advanced Linear Programming Examination . American Business Review , : 40 – 48 . (January)
- Athanassopoulos , A. D and Curram , S. P . 1996 . A Comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units . Journal of the Operational Research Society , 47 : 1000 – 1016 . (August)
- Bell , R. A and Morey , R. C . 1994 . The Search for Appropriate Benchmarking Partners: A Macro Approach and Application to Corporate Travel Management . Omega, International Journal of Management Science , 22 ( 5 ) : 477 – 490 .
- Boger , C. A , Cai , L. A and Lin , Li-C. 1999 . Benchmarking: Comparing Discounted Business Rates Among Lodging Companies . Journal of Hospitality and Tourism Research , 23 ( 3 ) : 256 – 267 .
- Bottomley , V. 1995 . Tourism: Competing With the Best. Benchmarking for Smaller Hotels , London : KPMG study, Department of National Heritage .
- Breiter , D. and Kline , S. F . 1995 . Benchmarking Quality Management in Hotels . FIU Hospitality Review , 13 ( 2 ) : 45 – 60 .
- Brignall , S. and Ballantine , J. 1996 . Performance Measurement in Service Businesses Revisited . International Journal of Service Industry Management , 7 ( 1 ) : 6 – 31 .
- Camp , R. C . 1989 . Benchmarking: The Search For Industry Best Practices That Lead To Superior Performance , Milwaukee, WI : American Society for Quality Control Quality Press .
- Cross , M. 1998 . The Benchmarking Sourcebook , London : Batsford Ltd .
- Cubbin , J. and Tzanidakis , G. 1998 . Techniques for Analysing Company Performance . Business Strategy Review , 9 ( 4 ) : 37 – 46 .
- Dubé , L. , Enz , C. A , Renaghan , L. M and Siguaw , J. A . 1999 . American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry , Washington, DC : American Express and the American Hotel Foundation .
- Durocher , J. F and Niman , N. B . 1993 . Information Technology: Management Effectiveness and Guest Services . Hospitality Research Journal , 17 ( 1 ) : 121 – 131 .
- Geller , A. N . 1985 . The Current State of Hotel Information Systems . Cornell Hotel & Restaurant Administration Quarterly , 25 ( 2 ) : 14 – 17 .
- Go , F. M and Pine , R. 1995 . Globalisation Strategy in the Hotel Industry , London : Routledge .
- Halachmi , A. 2000 . Information Technology and Performance Measurement: Promise or Peril? . National Productivity Review , 19 ( 3 ) : 87 – 93 .
- Harris , P. J and Brown , J. B . 1998 . Research and Development in Hospitality Accounting and Financial Management . International Journal of Hospitality Management , 17 ( 2 ) : 161 – 181 .
- Horwath International . 1998 . World-Wide Hotel Industry Study , Coral Gables, FL : Horwath International .
- Kirk , D. and Pine , R. 1998 . Research in Hospitality Systems and Technology . International Journal of Hospitality Management , 17 ( 2 ) : 203 – 217 .
- Kluge , E. A . 1996 . A Literature Review of Information Technology in the Hospitality Curriculum . Hospitality Research Journal , 19 ( 4 ) : 45 – 64 .
- Kozak , M. and Rimmington , M. 1998 . Benchmarking: Destination Attractiveness and Small Hospitality Business Performance . International Journal of Contemporary Hospitality Management , 10 ( 5 ) : 184 – 188 .
- Min , H. and Min , H. 1997 . Benchmarking the Quality of Hotel Services: Managerial Perspectives . International Journal of Quality & Reliability Management , 14 ( 6 ) : 582 – 597 .
- Monkhouse , E. 1995 . The Role of Competitive Benchmarking in Small-to Medium-Sized Enterprises . Benchmarking for Quality Management & Technology , 2 ( 4 ) : 41 – 50 .
- Morey , R. C and Dittman , D. A . 1995 . Evaluating a Hotel GM's Performance. A Case Study in Benchmarking . Cornell Hotel and Restaurant Administration Quarterly , 36 ( 5 ) : 30 – 35 .
- Motwani , J. , Kumar , A. and Youssef , M. A . 1996 . Implementing Quality Management in the Hospitality Industry: Current Efforts and Future Research Directions . Benchmarking for Quality Management & Technology , 3 ( 4 ) : 4 – 17 .
- Pannell Kerr Forster . 1998 . A Review of the Hotel Sector in Copenhagen Compared to Selected European Competitor Cities , Copenhagen : Danish Tourist Board .
- Phillips , P. A . 1996a . Strategic Planning and Business Performance in the Quoted UK Hotel Sector: Results of an Exploratory Study . International Journal of Hospitality Management , 15 ( 4 ) : 347 – 362 .
- Phillips , P. A . 1996b . Organisational Strategy, Strategic Planning Systems Characteristics, and Business Performance in the UK Hotel Sector , PhD thesis Wales : Cardiff Business School, Cardiff University .
- Phillips , P. A and Appiah-Adu , K. 1998 . Benchmarking to Improve the Strategic Planning Process in the Hotel Sector . The Service Industries Journal , 18 ( 1 ) : 1 – 18 .
- Phillips , P. A and Moutinho , L. 1998a . The marketing planning index: A Tool for Measuring Strategic Marketing Effectiveness . Journal of Travel and Tourism Marketing , 7 ( 3 ) : 41 – 60 .
- Phillips , P. A and Moutinho , L. 1998b . Strategic Planning Systems in Hospitality and Tourism , Wallingford : CABI Publishing .
- Phillips , P. A and Moutinho , L. 1999 . Measuring Strategic Planning Effectiveness in Hotels . International Journal of Contemporary Hospitality Management , 11 ( 7 ) : 349 – 358 .
- Siguaw , J. A and Enz , C. A . 1999a . Best Practices in Marketing . Cornell Hotel and Restaurant Administration Quarterly , 40 ( 5 ) : 31 – 43 .
- Siguaw , J. A and Enz , C. A . 1999b . Best Practices in Food and Beverage Management . Cornell Hotel and Restaurant Administration Quarterly , 40 ( 5 ) : 50 – 57 .
- Siguaw , J. A and Enz , C. A . 1999c . Best Practices in Hotel Operations . Cornell Hotel and Restaurant Administration Quarterly , 40 ( 6 ) : 42 – 53 .
- Spendolini , M. J . 1992 . The Benchmarking Book , New York, NY : Amacom .
- Sundgaard , E. , Rosenberg , L. and Johns , N. 1998 . A Typology of Hotels as Individual Players: The Case of Bornholm, Nexoe, Denmark . International Journal of Contemporary Hospitality Management , 10 ( 5 ) : 180 – 183 .
- Thanassoulis , E. , Boussofiane , A. and Dyson , R. G . 1996 . A Comparison of Data Envelopment Analysis and Ratio Analysis as Tools for Performance Assessment . Omega, International Journal of Management Science , 24 ( 3 ) : 229 – 244 .
- Umbreit , W. T and Eder , R. W . 1987 . Linking Hotel Manager Behaviour with Outcome Measures of Effectiveness . International Journal of Hospitality Management , 6 ( 3 ) : 139 – 147 .
- Watson , G. H . 1992 . The Benchmarking Workbook: Adapting Best Practices for Performance Improvement , Portland, OR : Productivity Press .
- Wöber , K. 1999 . “ Comparing Operating Ratios for Small and Medium Hotel and Restaurant Businesses: A decision support system using Internet technology ” . In Information and Communication Technologies in Tourism , Edited by: Buhalis , D. and Schertler , W. 238 – 246 . Wien : Springer .
- Wöber , K. 2000a . Betriebskennzahlen des Österreichischen Gastgewerbes. Bilanzjahr 1992(-1998) , Wien : Österreichischer Wirtschaftsverlag . (Note: regularly published since 1994.)
- Wöber , K. W. 2000b . Benchmarking Hotel Operations on the Internet: A Data Envelopment Analysis Approach . Information Technology and Tourism , 3 ( 3/4 ) : 195 – 212 .
- Zairi , M. 1996 . Benchmarking for Best Practice: Continuous Learning Through Sustainable Innovation , Oxford : Butterworth-Heinemann .
- Zopounidis , C. , Doumpos , M. and Matsatsinis , N. F . 1997 . On the Use of Knowledge-Based Decision Support Systems in Financial Management: A Survey . Decision Support Systems , 20 ( 3 ) : 259 – 277 .