Pioneering the Development of a Scale to Measure E-Tailer Image

REFERENCES

• Ajzen , Icek and Fishbein , Martin . 1977 . Attitude-Behavior Relations: A Theoretical Analysis and Review , 888 – 918 . Psychological Bulletin . (September)
   Google Scholar
• Akhter , Syed H. , Craig , Andrews J. and Durvasula , Srinivas . 1994 . The Influence of Retail Store Environment on Brand Related Judgements . Journal of Retailing and Consumer Services , 1 : 67 – 76 .
   Google Scholar
• Alba , Joseph Lynch , John , Weitz , Barton , Janiszewki , Chris , Lutz , Richard , Sawyer , Alan and Wood , Stacy . 1997 . Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Market Places. . Journal of Marketing , 61 ( July ) : 38 – 53 .
   Web of Science ®Google Scholar
• Anderson , James C. and Gerbing , David W. 1988 . Structural Equation Modeling in Practice: A Review and Recommended Two Step Approach. . Psychological Bulletin , 103 ( May ) : 411 – 423 .
   Web of Science ®Google Scholar
• Areni , Charles S. and Kim , David . 1993 . “ The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store ” . In Advances in Consumer Research , Edited by: McAlister , Leigh and Rothschild , Michael L. 336 – 340 . Provo, UT : Association for Consumer Research . 99
   Google Scholar
• Areni , Charles S. and David , Kim . 1994 . The Influence of In-Store Lighting on Consumers' Examination of Merchandise in a Wine Store. . International Journal of Research in marketing , 11 : 117 – 125 .
   Google Scholar
• Bagozzi , Richard P. 1980 . Causal Models in Marketing , New York : John Wiley & Sons, Inc. .
   Google Scholar
• Bauerly , Ronald J. and Thistlewaite , Roger . Retailing 2010: The Potential Impact of the Internet . 1999 AMA Educators, Proceedings . Edited by: Gordon , Peter and Kellerman , Bert . Chicago, IL : American Marketing Association. .
   Google Scholar
• Bellman , Steven , Lohse , Gerald L. and Johnson , Eric J. 1999 . Predictors of Online Buying Behavior. . Communications of the ACM , 42 ( 12 ) : 32 – 38 .
   Web of Science ®Google Scholar
• Berthon , Pierre Pitt , Leyland , F. and Richard , T. 1996 . Marketing Communication and the World Wide Web. . Business Horizons , 39 ( September-October ) : 24 – 32 .
   Google Scholar
• Business Week . 2001 . e.biz , Coaxing with Catalogs . August 6
   Google Scholar
• Chowdhury , Jhinuk James Reardon and Srivastava , Rajesh . 1998, Spring . “ Journal of Marketing Theory and Practice ” . In Alternative Modes of Measuring Store Image: An Empirical Assessment of Structured Versus Unstructured Measures 72 – 85 .
   Google Scholar
• Churchill , Gilbert . 1979 . A Paradigm for Developing Better Measures of Marketing Constructs. . Journal of Marketing Research , 16 ( February ) : 64 – 73 .
   Web of Science ®Google Scholar
• Dailey , Lynn . Designing the World We Surf In-A Conceptual Model of Web Atmospherics . 1999 AMA Educators, Proceedings . Edited by: Gordon , Peter and Kellerman , Bert . Chicago, IL : American Marketing Association. .
   Google Scholar
• Dailey , Lynn and Edward Heath , C. Bringing Back Your Online Customers: An Exploration of the Role of Atmospherics on the Web . 1999 AMA Educators, Proceedings . Edited by: Gordon , Peter and Kellerman , Bert . Chicago, IL : American Marketing Association. .
   Google Scholar
• Darden , William R. , Erdem , Orhan and Darden , Donna K. 1983 . “ A Comparison and Test of Three Causal Models of Patronage Intentions ” . In Patronage Behavior and Retail Management , Edited by: Darden , William R. and Lusch , Robert F. 29 – 43 . New York : North Holland .
   Google Scholar
• Darden , William R. and Babin , Barry J. 1994 . Exploring the Concept of Affective Quality: Expanding the Concept of Retail Personality . Journal of Business Research , 29 ( 2 ) : 101 – 109 .
   Web of Science ®Google Scholar
• Dickson , John and MacLachlan , Douglas L. 1990 . Social Distance and Shopping Behavior. . Journal of the Academy of Marketing Science , 18 ( 2 ) : 153 – 161 .
   Google Scholar
• Donovan , Robert J. and Rossiter , John R. 1982 . Store Atmosphere: An Experimental Psychology Approach. . Journal of Retailing , 58 ( Spring ) : 34 – 57 .
   Google Scholar
• Donovan , Robert J. , Rossiter , John R. , Marcoolyn , Gilian and Andrew , Nesdale . Store Atmosphere and Purchasing Behavior . Journal of Retailing , 10 283 – 294 .
   Google Scholar
• Eighmey , John . 1997 . Profiling User Responses to Commercial Web Sites. . Journal of Advertising Research , 37 ( May/June ) : 59 – 66 .
   Google Scholar
• Eighmey , John and McCord , Lola . 1998 . Adding Value in the Information Age: Uses and Gratifications of Sites on the World Wide Web. . Journal of Business Research , 41 ( 3 ) : 187 – 194 .
   Web of Science ®Google Scholar
• Engel , James F. , Blackwell , Roger D. and Miniard , Paul W. 1990 . Consumer Behavior, , 6th edition , Chicago : Dryden Press .
   Google Scholar
• Fornell , Claes and Larcker , David . 1981 . Evaluating Structural Equations Models with Unobservable Variables and Measurement Error. . Journal of Marketing Research , 18 ( February ) : 39 – 50 .
   Web of Science ®Google Scholar
• Hair , Joseph , Anderson , F Jr. , Rolph , E. , Tatham , Ronald L. and Black , William C. 1998 . Multivariate Data Analysis, , 5th ed. , Upper Saddle River, NJ : Prentice Hall. .
   Google Scholar
• Higie , Robin A. , Feick , Lawrence F. and Price , Linda L. 1987 . Types and Amount of Word-of-Mouth Communications About Retailers. . Journal of Retailing , 63 ( Fall ) : 260 – 278 .
   Google Scholar
• Hildebrandt , L. 1988 . Store Image and the Prediction of Performance in Retailing . Journal of Business Research , 17 : 91 – 100 .
   Web of Science ®Google Scholar
• Hoffman , Donna L. , Novak Thomas , P. and Chatterjee , P. 1995 . Commercial Scenarios for the Web: Opportunities and Challenges . Journal of Computer Mediated Communication, Special Issue on Electronic Commerce , 1 ( December ) [http://shum.huji.ac.il/jcm/vol1/issue3/vol1no3.html]
   Google Scholar
• Hoffman , Donna L. and Novak , Thomas P. 1996 . Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations . Journal of Marketing , 60 ( July ) : 50 – 68 .
   Web of Science ®Google Scholar
• Hopkins , Christopher D. 2000 . “ A Proposed Scale to Measure E-Tailer Image: Definition of Functional and Affective Dimensions ” . In 2000 Marketing Advances in the New Millennium , Edited by: Deeter-Schmetz , Dan R. and Hartman , Timothy P. Orlando FL : Society for Marketing Advances .
   Google Scholar
• Keaveney , Susan M. and Hunt , Kenneth A. 1992 . Conceptualization and Operationalization of Retail Store Image: A Case of Rival Middle-Level Theories . Journal of the Academy of Marketing Science , 9 ( 4 ) : 419 – 435 .
   Google Scholar
• Kotler , Phillip . 1973-74 . Atmospherics as a Marketing Tool. . Journal of Retailing , 49 ( November ) : 48 – 64 .
   Google Scholar
• Lacziniak , Russell N. , DeCarlo , Thomas E. and Motley , Carol M. 1996, Fall . “ Journal of Marketing Theory and Practice ” . In Retail Equity Perceptions and Consumers' Perceptions of Negative Word-of-Mouth Communication 37 – 48 .
   Google Scholar
• Lichtenstein , Donald R. , Netemeyer , Richard G. and Burton , Scot . 1990 . Coupon Proneness From Value Consciousness: An Acquisition-Transaction Utility Theory Perspective . Journal of Marketing , 54 : 54 – 67 . Distinguishing
   Web of Science ®Google Scholar
• Lindquist , Jay D. 1974-1975 . Meaning of Image. . Journal of Retailing , 50 ( Winter ) : 29 – 38 .
   Google Scholar
• Lindquist , Jay D. and Samli , A. Coskun . 1985 . Retailing Management Research and Theory Development: Surpluses and Shortfalls. . Journal of the Academy of Marketing Science , 13 ( Summer ) : 147 – 160 .
   Google Scholar
• Lohse , Gerald and Spiller , P. 1998 . Electronic Shopping: How Do Consumer Interfaces Produce Sales on the Internet? . Communication of the ACM , 41 ( 7 ) : 81 – 87 .
   Web of Science ®Google Scholar
• Marketing News . 2004 . “U. S. B-to-B E-Commerce.” 17 (July 15)
   Google Scholar
• Martineau , Pierre . 1958 . The Personality of the Retail Store. . Harvard Business Review , 36 ( January-February ) : 47 – 55 .
   Google Scholar
• Mazursky , David and Jacoby , Jacob . 1986 . Exploring the Development of Store Images. . Journal of Retailing , 62 ( Summer ) : 145 – 165 .
   Google Scholar
• Milliman , Ronald E. 1986 . The Influence of Background Music on the Behavior of Restaurant Patrons. . Journal of Consumer Research , 13 ( September ) : 286 – 289 .
   Google Scholar
• Nielsen/Net Ratings. 2002 . http://www.nielsen-netratings.com/ accessed August 15, 2004
   Google Scholar
• Newell , Stephen J. and Goldsmith , Ronald E. 2001 . The Development of a Scale to Measure Perceived Corporate Credibility. . Journal of Business Research , 52 : 235 – 247 . (June)
   Web of Science ®Google Scholar
• Peterson , Robert A. , Balasubramanian , Sridhar and Bronnenberg , Bart J. 1997 . Exploring the Implications of the Internet for Consumer Marketing. . Journal of the Academy of Marketing Science , 25 ( Fall ) : 329 – 346 .
   Google Scholar
• Peterson , Robert A. 1997 . Electronic Marketing: Visions, Definitions, and Implications. In Electronic Marketing and the Consumer. , Edited by: Peterson , Robert A. 1 – 16 . Thousand Oaks, CA : Sage .
   Google Scholar
• Pettijohn , Linda S. , Mellott , Douglas W. and Pettijohn , Charles E. 1992 . The Relationship Between Retailer Image and Brand Image. . Psychology & Marketing , 9 ( 4 ) : 311 – 328 .
   Google Scholar
• Reardon , James R. , Miller , Chip E. and Coe , Barbara . 1995 . Applied Scale Development: Measuring Store Image. . Journal of Applied Business Research , 11 ( 4 ) : 85 – 96 .
   Google Scholar
• Segars , Ah . 1996 . Assessing the Unidimensionality of Measurement: A Paradigm and Illustration within the Context of Information Systems Research. . Omega , 25 ( 1 ) : 107 – 121 .
   Web of Science ®Google Scholar
• Shi , Christianna Smith and Salesky , Andrew M. 1994 . Building a Strategy for Electronic Home Shopping. . The McKinsey Quarterly , 4 : 77 – 95 .
   Google Scholar
• Sunstrom , Eric , Bell , Paul A. , Busby , Paul L. and Asmus , Cheryl . 1996 . Environmental Psychology 1989-1994. . Annual Review of Psychology , 47 : 485 – 512 .
   PubMed Web of Science ®Google Scholar
• Wakefield , Kirk L. and Blodgett , Jeffrie G. 1994 . The Importance of Servicescapes in Leisure Service Settings. . Journal of Services marketing , 8 : 66 – 76 .
   Google Scholar
• Wright , Linda Berns and Noble , Charles . 1999 . The Role of Psychological Shopping Climate: A Multidimensional Look at the Influence of Atmosphere on Consumer Attitudes and Shopping Behavior. . Journal of Marketing Management , 9 ( 3 ) : 10 – 20 .
   Google Scholar
• Yang , Zhilin , Peterson , Robin T. and Cai , Shaohan . 2003 . Journal of Services Marketing , 17 ( 7 ) : 685 – 700 .
   Google Scholar