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Journal of Hospital Librarianship Volume 1, 2001 - Issue 1

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SPECIALTY OF THE HOUSE

Using Customer Feedback to Redesigna Corporate Web Site

The VA Experience

Terrie WheelerVA, Pittsburgh Healthcare System, Pittsburgh, PA, USA

Nancy TuckerVFIRP, Business Enterprise Solutions and Technology, Salt Lake Office of Information Field Office, Salt Lake, UT, USA

Rusty AndrusVFIRP, Business Enterprise Solutions and Technology, Salt Lake Office of Information Field Office, Salt Lake, UT, USA

Pages 111-117 | Published online: 11 Oct 2008

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https://doi.org/10.1300/J186v01n01_13

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2000. 2000, “Veteran-Focused Internet Redesign Project” satellite broadcast, sponsored by the Business Enterprise Solutions and Technologies in the Chief Information Office, VA Headquarters.
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Shneiderman, B., 1998. Designing the user interface; strategies for effective human-computer interaction, . Reading, MA: Addison-Wesley; 1998.
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