6
Views
13
CrossRef citations to date
0
Altmetric
Original Articles

University Foodservice in Hong Kong

A Study of Consumers' Expectations and Satisfaction Levels

&
Pages 3-12 | Published online: 15 Oct 2008

References

  • Almanza , B. A. , Jaffe , W. and Lin , L. 1994 . Use of The Service Attribute Matrix To Measure Consumer Satisfaction . Hospitality Research Journal , 17 ( 2 ) : 63 – 75 .
  • Babbie , E. 1986 . The Practice of Social Research. , 4th ed. , Belmont, CA : Wadsworth Publishing .
  • Barsky , J. D. 1995 . World-Class Customer Satisfaction , New York : IRWIN .
  • Barsky , J. D. and Labagh , R. 1992 . A Strategy for Customer Satisfaction . Cornell Hotel and Restaurant Administration Quarterly , 33 ( 5 ) : 31 – 42 .
  • Cadotte , E. R. , Woodruff , R. B. and Jenkins , R. L. 1987 . Expectations and Norms in Models of Customer Satisfaction . Journal of Marketing Research , 24 ( 3 ) : 305 – 314 .
  • Clavey , J. 1993 . Eating Into Education . Caterer and Hotelkeeper , 186 ( 3781 ) : 38 – 40 . 42 Nov. 18–24. (a)
  • Clavey , J. 1993 . Lessons At Lunchtitne . Caterer and Hotelkeeper , 186 ( 3782 ) : 42 – 44 . Nov25/Dec 1. (b)
  • Dube , L. , Renaghan , L. M. and Miller , J. N. 1994 . Measuring Customer Satisfaction for Strategic Management . Cornel! Hotel and Restaurant Administration Quarterly , 35 ( 1 ) : 39 – 47 .
  • Eckel , P. J. Jr. 1985 . College & University Foodservice Management Standaixls , USA : AVI .
  • Edwards , D. , Gorrell , D. A. and Shedroff , S. 1994 . Typical Definition of Satisfaction Is Too Limited . Marketing News , 28 ( 12 ) : 17 – 18 .
  • Gregoire , M. B. , Sneed , J. and Martin , J. M. 1993 . School Foodservice: A Look To The Future . Hospitality Research Journal , 17 ( I ) : 175 – 191 .
  • Gronroos , C. 1984 . A service quality model and its marketing implications . European Journal of Marketing , 18 ( 4 ) : 36 – 44 .
  • HK Government, Higher Education in Hong Kong . 1996 . A Report by the University Grants Committee of Hong Kong, (10)
  • Hillier , C. 1992 . Lesson Time . Caterer & Hotelkeeper , 185 ( 3710 ) : 32 – 35 . Feb.13–19
  • Pannell , D. V. 1990 . School Foodservice Management , New York : Van Nostrand Reinhold .
  • Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1985 . A conceptual model of service quality and its implications for future research . Journal of Marketing , 49 : 4l – 50 . (Fall)
  • Pettit , L. 1994 . Change Of Course On Campus . Caterer and Hotelkeeper , 187 ( 3791 ) : 44 – 46 . Feb. 3–9
  • Popolillo , M. C. , King , P. , Schuster , K. and Carangelo , C. 1995 . College Foodservice Report 1995: Fast, Fun & Way Cool . Food Management , 30 ( 7 ) : 50 – 62 . July
  • Sellers , P. 1993 . Companies That Serve You Best . Fortune , 31 ( 5 ) : 47 – 88 .
  • Stephenson , S. 1991 . School Focus On Menu Items That Build The Student Body . Restaurant & Institutions , 101 ( 19 ) : 165 – 168 . July 24

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.