References
- Coffman , Steve. 2001 . “We'll Take it from Here: Developments We'd Like to See in Virtual Reference Software” . Information Technology and Libraries , 20 ( 3 ) http://www.lita.org/ital/2003_coffman.html/
- Dunn , Kathleen. California State University-Pomona. 2001 . Going Where the Students Are: A Symposium on Live Reference in the CSU . http://www.csupomona.edu/∼kkdunn/LiveRef/archive/LiveRef.htm
- Holmer , Susan. and Janie Silveria , B. 2001 . “Live in Five (Minutes!): Implementing a Virtual Reference Service in a Multitype Library Consortium” . Poster session presented at the American Library Association Annual Conference . June 2001 , San Francisco, California.
- Pew Internet and American Life Project . 2001 . The Internet and Education: Findings of the Pew Internet and American Life Project http://www.pewinternet.org/re-ports/toc.asp?Reports=39
- Sloan , Bernie. 2001 . Ready for Reference: Academic Librarians Offer Live Web-Based Reference http://www.lis.uiuc.edu/∼bsloan/r4r.final.htm