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Websites
- Healthcare Commission: acute trust overview http://ratings2004.healthcarecommission. org.uk/Trust/Overview/acute_overview.asp
- BUPA: health surveys www.bupa.co.uk/healthsurveys/index.asp
- Picker Institute: surveying patients www.pickereurope.org/page.php?id=66
- Picker Institute: survey information www.pickereurope.org/page.php?id=21