References
- FrancisRIndependent Inquiry into Care Provided by Mid Staffordshire NHS Foundation Trust January 2005–March 2009LondonStationery Office2010
- FrancisRReport of the Mid Staffordshire NHS Foundation Trust Public InquiryLondonThe Stationery Office2013 HC-898-1-111
- AbrahamAHealth Service Ombudsman. Care and Compassion? Report of the Health Service Ombudsman on Ten Investigations into NHS Care of Older People, HC 778LondonThe Stationery Office2011
- Department of HealthDeveloping the Culture of Compassionate Care: Creating a New Vision and Strategy for Nurses, Midwives and CaregiversLondonHSMC2012
- BerwickDA Promise to Learn – A Commitment to Act: Improving the Safety of Patients in EnglandLondonNational Advisory Group on the Safety of Patients in England2013
- LownBARosenJMarttilaJAn agenda for improving compassionate care: a survey shows about half of patients say such care is missingHealth Aff201130917721778
- Boorman ReviewNHS Health and Well-Being Review: Final ReportLondonDepartment of Health2009
- Lucian Leape Institute and National Patient Safety FoundationThrough the Eyes of the Workforce: Creating Joy, Meaning in Work and Safer HealthcareBostonNational Patient Safety Foundation2013
- PaparellaGUnderstanding Staff Wellbeing, its Impact on Patient Experience and Healthcare QualityOxfordPicker Institute Europe Available from: http://www.pickereurope.orgAccessed July 30, 2015
- Dixon-WoodsMBakerRCharlesKCulture and behaviour in the English National Health Service: overview of lessons from a large multimethod studyBMJ Qual Saf201323110
- FrostPJDuttonJAWorlineMCWilsonANarratives of compassion in organizationsFinemanSEmotion in Organizations2nd edLondonSage200025
- SweeneyKToyLCornwellJA patient’s journey: mesotheliomaBMJ2009339512
- FrankAWThe Renewal of Generosity: Illness, Medicine and How to LiveChicagoUniversity of Chicago2004
- MontagueEChenPXuJChewningBABarrettBNonverbal interpersonal interactions in clinical encounters and patient perceptions of empathyJ Particip Med20135e33
- DecetyJFotopoulouAWhy empathy has a beneficial impact on others in medicine: unifying theoriesFront Behav Neurosci20158111
- YoungsonRTime to CareRaglanRebelheart2012
- MannionREnabling compassionate healthcare: perils, prospects and perspectivesInt J Health Policy Manag20142x1324596900
- GoetzJLKeltnerDSimon-ThomasECompassion: an evolutionary analysis and empirical reviewPsychol Bull2010136335137420438142
- GilbertPThe Compassionate MindLondonConstable Robinson2009
- NussbaumMCCompassion: the basic social emotionSoc Philos Policy1996132758
- ChochinovJDignity and the essence of medicine: the A, B, and C and D of dignity conserving careBMJ2007335184–18718417656543
- de ZuluetaPCSuffering, compassion and ‘doing good medical ethics’J Med Ethics201541879025516944
- LazarusRSFolkmanSStress, Appraisal and CopingNew YorkSpringer1984
- EisenbergNEmotion, regulation and moral developmentAnnu Rev Psychol20005166569710751984
- HalifaxJThe precious necessity of compassionJ Pain Symptom Manage201141114615321123027
- BatsonCDEarlySSalvariniGPerspective taking: imagining how another feels versus imagining how you would feelPers Soc Psychol Bull1997237751758
- CassellEJThe Nature of Suffering and the Goals of Medicine2nd edNew YorkOxford University Press2004
- ChodenGilbert PMindful Compassion: How the Science of Compassion Can Help You Understand Your Emotions, Live in the Present, and Connect Deeply with OthersOaklandNew Harbinger Publications2014
- BanduraASelf-Efficacy: The Exercise of ControlNew YorkW.H. Freeman1997
- LamotheMBoujutEZenasniFSultanSTo be or not to be empathic: the combined role of empathic concern and perspective taking in understanding burnout in general practiceBMC Family Practice2014151524456299
- GilbertPSocial mentalities: a biopsychosocial and evolutionary reflection on social relationshipsBaldwinMInterpersonal CognitionNew YorkGuildford Press2005
- BallattJCamplingPIntelligent Kindness: Reforming the Culture of HealthcareLondonThe Royal College of Psychiatrists Publications2011
- de ZuluetaPCompassion in 21st century medicine: is it sustainable?Clin Ethics201384119128
- DelbancoTBellSKGuilty, afraid and alone – struggling with medical errorN Engl J Med20073571682168317960011
- BoyatzisRERochfordKJackAIAntagonistic neural networks underlying differentiated leadership rolesFront Hum Neurosci2014811424624074
- CatarinoFGilbertPMcKewanKBaiaoRCompassion motivations: distinguishing submissive compassion from genuine compassion and its association with shame, submissive behaviour, depression, anxiety and stressJ Soc Clin Psychol2014335399412
- HochschildAThe Managed Heart: Commercialization of Human FeelingsOaklandUniversity of California Press1983
- FernandoATIIIConsedineNDevelopment and initial psychometric properties of the barriers to physician compassionPostgrad Med J20149038839524872457
- Firth-CozensJCornwellJEnabling Compassionate Care in Acute Hospital SettingsLondonKing’s Fund2009
- MabenJLatterSClarkMThe theory-practice gap: impact of professional bureaucratic work conflict on newly-qualified nursesJ Adv Nurs200655446547716866842
- MolinskyAGrantAMMargolisJDThe bedside manner of homo economicus: how and why priming an economic schema reduces compassionOrgan Behav Hum Decis Process20121192737
- BatsonCDCochranPJBiedermanMFBlosserJLRyanMJVogtBFailure to help when in a hurry: callousness or conflict?Pers Soc Psychol Bull19784197101
- RyanRMDeciELSelf-determination theory and facilitation of intrinsic motivation, social development and well-beingAm Psychol2000551687811392867
- NeffKDKirkpatrickKLRudeSSSelf-compassion and adaptive psychological functioningJ Res Pers200741139154
- BattsALearyMRSelf-compassion, stress and copingSoc Personal Psychol Compass20104210711820686629
- FrancisRFreedom to Speak Up. An Independent Review into Creating an Open and Honest Reporting Culture in the NHS2015 Available from: http://webarchive.nationalarchives.gov.uk/20150218150343/https://freedomtospeakup.org.uk/wp-content/uploads/2014/07/F2SU_web.pdf
- RostJCLeadership in the 21st CenturyNew YorkPraeger1991
- DrathWHMcCauleyCDPalusCJVan VelsorEO’ConnorPMGMcGuireJBDirection, alignment, commitment: toward a more integrative ontology of leadershipLeadersh Q200819635653
- PlsekPEWilsonTComplexity, leadership and management in healthcare organisationsBMJ200132374674911576986
- Uhl-BienMRelational leadership theory: exploring the social processes of leadership and organizingLeadersh Q200617654676
- SuchmanALHow we think about organizations: a complexity perspectiveSuchmanALSluyterDJWilliamsonPRLeading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered CareLondonRadcliffe Publishing20111124
- Alimo-MetcalfeBAlban-MetcalfeJLeadership: time for a new direction?Leadership2005115171
- King’s FundThe Future of Leadership and Management in the NHS. Report from the King’s Fund Commission on Leadership and Management in the NHS. No More HeroesLondonKing’s Fund2011
- WestMLyubovnikovaJEckertRDenisJ-LCollective leadership for cultures of high quality health careJ Organ Eff People Perform201413240260
- NyeJSThe Powers to Lead – Hard, Soft and SmartNew YorkOxford University Press2008
- AvolioBJGardnerWLAuthentic leadership development: getting to the root of positive forms of leadershipLeadersh Q2005163315338
- BassBMTwo decades of research and development in transformational leadershipEur J Work Organ Psychol199981932
- TourishDThe Dark Side of Transformational Leadership: A Critical PerspectiveHove, UKRoutledge2013
- BoyatzisRMcKeeAResonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and CompassionBostonHarvard Business School Press2005
- GeorgeJMEmotions and leadership: the role of emotional intelligenceHum Relat200053810271055
- AkerjordetKSeverinssonEEmotional intelligence: a review of the literature with specific focus on empirical and epistemological perspectivesJ Clin Nurs20071681405141317655529
- SkinnerCSpurgeonPValuing empathy and emotional intelligence in health leadership: a study of empathy, leadership behavior and outcome effectivenessHealth Serv Manage Res20051811215807976
- AutryJAThe Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line PerformanceNew YorkThree Rivers Press2001
- StoneAGRussellRFPattersonKTransformational Versus Servant Leadership: A Difference in Leader FocusLondonSchool of Leadership Studies, Regent University2003
- RussellRSStoneAGA review of servant leadership attributes: developing a practical modelLeadersh Organ Dev J2002233145157154
- GrintKWicked problems and clumsy solutions: the role of leadershipClin Lead200811117573424
- ScheinEHHumble Inquiry: The Gentle Art of Asking Instead of TellingOaklandBerrett-Koehler2013
- HeifetzRLaurieDLThe work of leadershipHarv Bus Rev199775112413410174450
- TaylorFWThe Principles of Scientific ManagementNew YorkHarper and Brothers1911
- ChristoffKDehumanization in organizational settings: some scientific and ethical considerationsFront Hum Neurosci201481324474914
- JohnsonMLakoffGMetaphors We Live ByChicagoChicago University Press1980
- MorganGImages of Organization4th edThousand OaksSage2006
- KahnMWEtiquette based medicineN Engl J Med20083581920
- GrangerKHealthcare staff must properly introduce themselves to patientsBMJ2013347f583324089426
- LewisSPassmoreJCantoreSAppreciative Inquiry for Change Management: Using AI to Facilitate Organizational DevelopmentLondonKogan Page2008
- LalouxFReinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human ConsciousnessBrusselsNelson Parker2014
- ScheinEHOrganizational Culture and Leadership4th edNew YorkJossey-Bass2010
- StordeurSVanderburgheCD’HooreWLeadership styles across hierarchical levels in nursing departmentsNurs Res2000491374310667627
- The King’s FundLeadership and Engagement for Improvement in the NHS: Together We CanLondonKing’ Fund2012
- DaviesHTOMannionRWill prescriptions for cultural change improve the NHS?BMJ2013346f31305
- KanovJMMaitlisSWorlineMCDuttonJEFrostPJLiliusJMCompassion in organizational lifeAm Behav Sci2004476808827
- WestMAArmitKLoewenthalLEckertRWestTLeeALeadership and Leadership Development in Health Care: The Evidence BaseLondonThe Faculty of Medical Leadership and Management, The King’s FundBrusselsThe Centre for Creative Leadership2015
- QuinnRERohrbaughJA spatial model of effectiveness criteria: towards a competing values approach to organizational analysisManage Sci198329363377
- FlynnMMercerDIs compassion possible in a market-led NHS?Nurs Times201310971214
- MeterkoMMohrDCYoungGJTeamwork culture and patient satisfaction in hospitalsMed Care20044249249815083111
- DaviesHTOMannionRJacogsRPowellAEMarshallMNExploring relationship between senior management team culture and hospital performanceMed Care Res Rev2007641466517213457
- SeddonJSystems Thinking in the Public SectorAxminsterTriarchy Press2008
- IliffeSFrom General Practice to Primary Care: The Industrialization of Family MedicineOxfordOxford University Press2008
- CoulterALeadership for Patient EngagementLondonKing’s Fund2012
- Buurtzorg Available from: http://www.buurtzorgnederland.com/Accessed September 8, 2015
- HannahMHumanizing Healthcare: Patterns of Hope for Systems Under StrainAxminsterTriarchy Press2014
- DayDVLeadership development: a review in contextLeadersh Q200011581613
- Turnball JamesKLeadership in Context: Lessons from New Leadership Theory and Current Leadership Development PracticeLondonThe King’s Fund2011
- HamCReforming the NHS from WithinLondonKing’s Fund2014
- FrostPJDuttonJEMaitlisSLilsiusJMKanovJMWorlineMCSeeing organizations differently: three lenses on compassionCleggSRHardyCLawrenceTBNordWRThe Sage Handbook of Organizational Studies2nd edLondonSage2006843865
- LownBAManningCFSchwartz center rounds: evaluation of an interdisciplinary approach to enhancing patient-centered communication, teamwork and provider supportAcad Med2010851073108120505412
- SuchmanAWilliamsonPRLitzelmanDKRelationship-Centered Care Initiative Discovery TeamTowards an informal curriculum that teaches professionalism. Transforming the social environment of a medical schoolJ Gen Intern Med20041950150415109312
- KrasnerMSEpsteinRMBeckmanHAssociation of an educational program in mindful communication with burnout, empathy and attitudes among primary care physiciansJAMA20093021284129319773563
- RaabKMindfulness, self compassion and empathy among health care professionals: a review of the literatureJ Health Care Chaplain2014209510824926896
- CondonPDesbordesGMillerWBDeStenoDMeditation increases compassionate responses to sufferingPsychol Sci2013XXX13
- AtkinsNJParkerSKUnderstanding individual compassion in organizations: the role of appraisals and psychological flexibilityAcad Manag Rev2012374524526
- SeppalaEMHutchersonCANguyenDTHDotyJRGrossJJLoving-kindness meditation: a tool to improve healthcare provider compassion, resilience and patient careJ Compassionate Health Care201415
- McKeeAJohnstonFMassimilianRMindfulness, hope and compassion: a leader’s road map to renewalIvey Bus J200670515
- RiessHKelleyJMBaileyRWDunnEJPhillipsMEmpathy training for resident physicians: a randomised controlled trial of a neuroscience-informed curriculumJ Gen Intern Med2012271280128622549298