159
Views
1
CrossRef citations to date
0
Altmetric
Original Research

Analysis of Shared Services Center Deployment at a University Hospital (CENTROMED) in Natal, Brazil: A Study on Availability and Capacity

, , , ORCID Icon, , ORCID Icon, ORCID Icon, & ORCID Icon show all
Pages 1717-1728 | Published online: 27 Nov 2020

References

  • Instituto Brasileiro de Geografia e Estatística/Brazilian Institute of Geography and Statistics [homepage on the internet]. Demographic census. 2010. Available from: http:www.ibge.gov.br. Accessed December 17, 2018.
  • Kaiser R, Spiegel PB, Henderson AK, Gerber ML. The application of geographic information systems and global positioning systems in humanitarian emergencies: lessons learned, programme implications and future research. Disasters. 2003;27(2):127–140. doi:10.1111/1467-7717.00224
  • Moreno Junior JMP, Zucchi P. Avaliação de qualidade em serviços de saúde: acreditação, certificação e programas de melhoria da qualidade em hospitais públicos e privados do município de São Paulo. Rap. 2005;39(1):7–16.
  • Godfrey AB, Halder RB. ISQua position paper: a response improving health care quality. is standardization the answer? Int J Qual Health Care. 1997;9(5):339–340. doi:10.1093/intqhc/9.5.339
  • Herlinger H. Small bowel. In: Gore RM, Levine MS, editors. Textbook of Gastrointestinal Radiology. 3rd ed. Philadelphia: W.B. Saunders Co; 2007:735–806.
  • Ortiz Barrios MA, Felizzola Jiménez H. Use of six sigma methodology to reduce appointment lead-time in obstetrics outpatient department. J Med Syst. 2016;40(10):220. doi:10.1007/s10916-016-0577-3
  • Damasceno HEM, Damasceno ARG, Pascoal A, De MFC. Aplicação da estratégia seis sigma à uma unidade de saúde/Application of the six sigma strategy to a health unit. 2005:1–6.
  • Souza PC, Gurtler Scatena JH, Kehrig RT. Eficiência Hospitalar No Sus: análise De 10 Hospitais Do Mix Público-Privado Do Estado De Mato Grosso/Hospital Efficiency in Sus: analysis of 10 hospitals in the public-private mix of the state of Mato Grosso. Cad Gestão Pública e Cid. 2017;22(72):335–354.
  • Moura A, Viriato A. Gestao Hospitalar: da organizacao ao servico de apoio diagnostico e terapêutico/Hospital Management: From the Organization to the Diagnostic and Therapeutic Support Service. Brazil: Manole; 2008.
  • Barbieri JC, Machline C. Logística Hospitalar: Teoria e prática/Hospital Logistics: Theory and practice. Brazil: Saraiva; 2009.
  • Kamimura QP, Cornetta VK, Bittar OJNV. Logística em serviços de saúde: estudo em um hospital público/Logistics in health services: study in a public hospital. Lat Am J Bus Manag. 2015;6(1):132–143.
  • Federação Brasileira de Hospitais/Brazilian Federation of Hospitals [homepage on the internet]. Public hospitals survey. Available from: http://fbh.com.br/. Accessed December 20, 2018.
  • Empresa Brasileira de Serviços Hospitalares (EBSERH)/Brazilian Hospital Services Company. Rede EBSERH/EBSERH branches. Available from: https://www.gov.br/ebserh/pt-br/acesso-a-informacao/hospitais-universitarios-federais/rede-ebserh. Accessed October 25, 2018.
  • Richter PC, Brühl R. Shared service center research: a review of the past, present, and future. Eur Manag J. 2017;35(1):26–38. doi:10.1016/j.emj.2016.08.004
  • Minnaar RA, Vosselman EGJ. Shared service centres and management control structure change: exploring the scope and limitations of a transaction cost economics approach. J Account Organ Chang. 2013;9(1):74–94. doi:10.1108/18325911311307212
  • Knol A, Janssen M, Sol H. A taxonomy of management challenges for developing shared services arrangements. Eur Manag J. 2014;32(1):91–103. doi:10.1016/j.emj.2013.02.006
  • Janssen M, Joha A. Motives for establishing shared service centers in public administrations. Int J Inf Manage. 2006;26(2):102–115. doi:10.1016/j.ijinfomgt.2005.11.006
  • Harritz D. Role of management devices in enacting strategy – case study of shared service centre. J Account Organ Chang. 2016;12(4):504–521. doi:10.1108/JAOC-02-2015-0023
  • Schulz V, Brenner W. Characteristics of shared service centers. Transform Gov: People, Process and Policy. 2010;4(3):210–219. doi:10.1108/17506161011065190
  • Niehaves B, Krause A. Shared service strategies in local government – a multiple case study exploration. Transform Gov: People, Process and Policy. 2010;4(3):266–279. doi:10.1108/17506161011065235
  • Rothwell AT, Herbert IP, Seal W. Shared service centers and professional employability. J Vocat Behav. 2011;79(1):241–252. doi:10.1016/j.jvb.2011.01.001
  • Janssen M, Joha A, Zuurmond A. Simulation and animation for adopting shared services: evaluating and comparing alternative arrangements. Gov Inf Q. 2009;26(1):15–24.
  • Arnoud J, Falzon P. Shared services centers and work sustainability: which contributions from ergonomics? Work. 2012;41(Suppl 1):3914–3919. doi:10.3233/WOR-2012-0061-3914
  • Zeynep Aksin O, Masini A. Effective strategies for internal outsourcing and offshoring of business services: an empirical investigation. J Oper Manag. 2008;26(2):239–256. doi:10.1016/j.jom.2007.02.003
  • Santos MR, Rocha-Pinto SR, Guimarães MIP. Centros de serviços compartilhados: um estudo de caso sobre fatores intervenientes na formação de competências gerenciais/shared services centers: a case study about the intervening factors on managerial competencies building. Race. 2015;14(2):505–536. doi:10.18593/race.v14i2.6927
  • Griffin A, Adams S. Shared services—a recipe for cost-cutting in hospitals. Long Range Plann. 1981;14(6):76–79. doi:10.1016/0024-6301(81)90063-7
  • Ratz JE, Chenoy NC, Morrison MJ. Planning for shared services: lessons from experiences of the princess margaret hospital. Healthc Manag Forum. 1991;4(2):3–11. doi:10.1016/S0840-4704(10)61239-2
  • Batista MDA, Alcântara EC, Khellen L, De PG. Central de Ventiladores Mecânicos: organização, Segurança e Qualidade/Central mechanical fans: organization, safety and quality. Rev Bras Ter Intensiva. 2007;19(4):450–455. doi:10.1590/S0103-507X2007000400008
  • Thiollent M. Metodologia da pesquisa-ação/Action Research Methodology. 18th ed. São Paulo: Cortez; 2011.