Process Evaluation of Health System Responsiveness Level and Associated Factors Among Mothers Gave Birth at Obstetric Ward in a Tertiary Hospital, Southwest of Ethiopia: Mixed Study Methods

References

• Darby C, Valentine N, De Silva A, Murray CJ. World Health Organization (WHO): Strategy on Measuring Responsiveness. World Health Organization; 2003.
   Google Scholar
• De Silva A, Valentine N. A Framework for Measuring Responsiveness. Geneva: World Health Organization; 2000.
   Google Scholar
• Alliance WR. Respectful Maternity Care: The Universal Rights of Childbearing Women. White Ribbon Alliance; 2011:1–6.
   Google Scholar
• Vogel JP, Bohren MA, Tunçalp Ӧ, Oladapo OT, Gülmezoglu A. Promoting respect and preventing mistreatment during childbirth. BJOG. 2016;123(5):671. doi:10.1111/1471-0528.13750
   PubMed Web of Science ®Google Scholar
• Freedman LP, Kruk ME. Disrespect and abuse of women in childbirth: challenging the global quality and accountability agendas. Lancet. 2014;384(9948):e42–e4. doi:10.1016/S0140-6736(14)60859-X
   PubMed Web of Science ®Google Scholar
• Thi Thu Ha B, Mirzoev T, Morgan R. Patient complaints in healthcare services in Vietnam’s health system. SAGE Open Med. 2015;3:2050312115610127. doi:10.1177/2050312115610127
   Google Scholar
• Yakob B, Ncama B. Measuring health system responsiveness at facility level in Ethiopia: performance, correlates and implications. BMC Health Serv Res. 2017;17:17. doi:10.1186/s12913-016-1946-9
   PubMedGoogle Scholar
• Ababa A. Competency Based National Comprehensive PMTCT/MNCH Training Participant’s Manual. Federal Ministry of Health (FMoH); 2017.
   Google Scholar
• Mengesha MB, Desta AG, Maeruf H, Hidru HD. Disrespect and abuse during childbirth in Ethiopia: a systematic review. Biomed Res Int. 2020;2020. doi:10.1155/2020/8186070
   Web of Science ®Google Scholar
• Sheferaw ED, Bazant E, Gibson H, et al. Respectful maternity care in Ethiopian public health facilities. Reprod Health. 2017;14(1):1–12. doi:10.1186/s12978-017-0323-4
   PubMedGoogle Scholar
• Tekle Bobo F, Kebebe Kasaye H, Etana B, Woldie M, Feyissa TR. Disrespect and abuse during childbirth in Western Ethiopia: should women continue to tolerate? PLoS One. 2019;14(6):e0217126. doi:10.1371/journal.pone.0217126
   PubMed Web of Science ®Google Scholar
• Asefa A, Morgan A, Gebremedhin S, et al. Mitigating the mistreatment of childbearing women: evaluation of respectful maternity care intervention in Ethiopian hospitals. BMJ open. 2020;10(9):e038871. doi:10.1136/bmjopen-2020-038871
   PubMed Web of Science ®Google Scholar
• Siraj A, Teka W, Hebo H. Prevalence of disrespect and abuse during facility based child birth and associated factors, Jimma University Medical Center, Southwest Ethiopia. BMC Pregnancy Childbirth. 2019;19:1–9. doi:10.1186/s12884-019-2332-5
   PubMed Web of Science ®Google Scholar
• Bante A, Teji K, Seyoum B, Mersha A. Respectful maternity care and associated factors among women who delivered at Harar hospitals, eastern Ethiopia: a cross-sectional study. BMC Pregnancy Childbirth. 2020;20:1–9. doi:10.1186/s12884-020-2757-x
   Web of Science ®Google Scholar
• Ogaji DS, Egu CB, Nwakor-osaji M, Smart AC, Anyiam EF, Diorgu FC. Responsiveness of primary health care services in Nigeria: the patients’ perspective. Patient Exp J. 2020;7(3):146–154. doi:10.35680/2372-0247.1458
   Google Scholar
• Mezmur M, Navaneetham K, Letamo G, Bariagaber H. Socioeconomic inequalities in the uptake of maternal healthcare services in Ethiopia. BMC Health Serv Res. 2017;17(1):1–11. doi:10.1186/s12913-017-2298-9
   PubMedGoogle Scholar
• Sumankuuro J, Crockett J, Wang S. Perceived barriers to maternal and newborn health services delivery: a qualitative study of health workers and community members in low and middle-income settings. BMJ Open. 2018;8(11):e021223. doi:10.1136/bmjopen-2017-021223
   PubMed Web of Science ®Google Scholar
• FMOH. Health Sector Transformation Plan II (HSTP II) 2020/21–2024/25. FMOH; 2021.
   Google Scholar
• Wassihun B, Zeleke SJ. Compassionate and respectful maternity care during facility based child birth and women’s intent to use maternity service in Bahir Dar, Ethiopia. BMC Pregnancy Childbirth. 2018;18:1–9. doi:10.1186/s12884-018-1909-8
   PubMed Web of Science ®Google Scholar
• Abdo RA, Halil HM, Kebede BA, et al. Health system responsiveness in maternity care at Hadiya Zone public hospitals in Southern Ethiopia: users’ perspectives. PLoS One. 2021;16(10):e0258092.
   PubMed Web of Science ®Google Scholar
• Asefa G, Atnafu A, Dellie E, et al. Health system responsiveness for HIV/AIDS treatment and care services in Shewarobit, North Shewa Zone, Ethiopia. Patient Prefer Adherence;2021. 581–588. doi:10.2147/PPA.S300825
   PubMed Web of Science ®Google Scholar
• EFMHACA. Ethiopia Specialized Hospital. Ethiopia: Ethiopian Standard Agency; 2012.
   Google Scholar
• World Health Organization. The Extension of the 2025 Maternal, Infant, and Young Child Nutrition Targets to 2030. UNICEF; 2018.
   Google Scholar
• Negash WD, Tsehay CT, Yazachew L, Asmamaw DB, Desta DZ, Atnafu AJ. Health system responsiveness and associated factors among outpatients in primary health care facilities in Ethiopia. BMC Health Serv Res. 2022;22(1):249. doi:10.1186/s12913-022-07651-w
   PubMed Web of Science ®Google Scholar
• Simões Â, Sapeta PJ. The concept of dignity in nursing care: a theoretical analysis of the ethics of care. Rev Bioet. 2019;27:244–252. doi:10.1590/1983-80422019272306
   Google Scholar
• Baker T, Lugazia E, Eriksen J, Mwafongo V, Irestedt L, Konrad DJ. Emergency and critical care services in Tanzania: a survey of ten hospitals. BMC Health Serv Res. 2013;13:1–9. doi:10.1186/1472-6963-13-140
   PubMed Web of Science ®Google Scholar
• Emmanuel K, Srofenyoh EHO, Roger A. Mother’s perception of responsiveness of labour and delivery services in first referral facilities in Ghana. Int J Health Sci Res. 2017;2:3.
   Google Scholar
• Taner T, Antony JJ. Comparing public and private hospital care service quality in Turkey. Leadersh Health Serv. 2006;19(2):1–10. doi:10.1108/13660750610664991
   Google Scholar
• Douangvichit D, Liabsuetrakul TJ. Obstetric care and health system responsiveness for hospital-based delivery in Lao People’s Democratic Republic. J Med Assoc Thail. 2012;95(9):1126.
   PubMedGoogle Scholar
• Ebrahimipour H, Najjar AV, Jahani AK, et al. Health system responsiveness: a case study of general hospitals in Iran. Int J Health Policy Manag. 2013;1(1):85. doi:10.15171/ijhpm.2013.13
   PubMedGoogle Scholar
• Jemal K, Samuel A, Geta A, et al. Evaluation of compassionate and respectful care implementation status in model healthcare facilities: a cross-sectional study. Arch Public Health. 2022;80(1):84. doi:10.1186/s13690-022-00845-y
   PubMed Web of Science ®Google Scholar
• Jemal K, Hailu D, Mekonnen M, Tesfa B, Bekele K, Kinati TJJo PH. The importance of compassion and respectful care for the health workforce: a mixed-methods study. J Public Health. 2021;2021:1–12.
   Google Scholar
• Andrus MR, Roth HP, Therapy D. Health literacy: a review. Pharmacotherapy. 2002;22(3):282–302. doi:10.1592/phco.22.5.282.33191
   PubMed Web of Science ®Google Scholar
• Gashaye KT, Tsegaye AT, Shiferaw G, Worku AG, Abebe SM. Client satisfaction with existing labor and delivery care and associated factors among mothers who gave birth in university of Gondar teaching hospital; Northwest Ethiopia: institution based cross-sectional study. PLoS One. 2019;14(2):e0210693. doi:10.1371/journal.pone.0210693
   PubMed Web of Science ®Google Scholar
• Khan G, Kagwanja N, Whyle E, et al. Health system responsiveness: a systematic evidence mapping review of the global literature. Int J Equity Health. 2021;20(1):1–24. doi:10.1186/s12939-021-01447-w
   PubMed Web of Science ®Google Scholar