195
Views
0
CrossRef citations to date
0
Altmetric
ORIGINAL RESEARCH

Customers’ Perception Towards Accountability of Diagnostic Centres: Evidence from India

& ORCID Icon
Pages 2947-2961 | Received 27 Jun 2023, Accepted 22 Sep 2023, Published online: 04 Oct 2023

References

  • Dhagarra D, Goswami M, Kumar G. Impact of trust and privacy concerns on technology acceptance in healthcare: an Indian perspective. Int J Med Inform. 2020;141:104164. doi:10.1016/j.ijmedinf.2020.104164
  • Day RM, Demski RJ, Pronovost PJ, et al. Operating management system for high reliability: leadership, accountability, learning and innovation in healthcare. J Patient Saf Risk Manag. 2018;23(4):155–166. doi:10.1177/2516043518790720
  • Brandsma GJ, Schillemans T. The accountability cube: measuring accountability. J Public Adm Res Theory. 2013;23(4):953–975. doi:10.1093/jopart/mus034
  • Hendee WR. Safety and accountability in healthcare from past to present. Int J Radiat Oncol Biol Phys. 2008;71(1):S157–S161. doi:10.1016/j.ijrobp.2007.04.096
  • Deber RB. Thinking about accountability. Healthcare Policy. 2014;10(SP):12.
  • Bearman GM, Vokes RA. Averting a betrayal of trust: system and individual accountability in healthcare infection prevention. Infect Control Hosp Epidemiol. 2019;40(8):918–919. doi:10.1017/ice.2019.137
  • Tetlock PE. Accountability and complexity of thought. J Pers Soc Psychol. 1983;45(1):74. doi:10.1037/0022-3514.45.1.74
  • Emanuel EJ, Emanuel LL. What is accountability in health care? Ann Intern Med. 1996;124(2):229–239. doi:10.7326/0003-4819-124-2-199601150-00007
  • Thomas PG. The changing nature of accountability. Taking Stock: Assessing Public Sector Reforms. 1998;2:348–393.
  • Priyadarshi M, Kumar S. Accountability in healthcare in India. Indian J Community Med. 2020;45(2):125. doi:10.4103/ijcm.IJCM_224_19
  • Habli Z, AlChamaa W, Saab R, Kadara H, Khraiche ML. Circulating tumor cell detection technologies and clinical utility: challenges and opportunities. Cancers. 2020;12(7):1930. doi:10.3390/cancers12071930
  • Kaini BK. Healthcare governance for accountability and transparency. J Nepal Health Res Counc. 2013;11(23):109–111.
  • Demirag I, Fırtın CE, Tekin Bilbil E. Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey. J Public Budg Account Financ Manag. 2020;32(5):889–901. doi:10.1108/JPBAFM-07-2020-0097
  • Boysen PG. Just culture: a foundation for balanced accountability and patient safety. Ochsner J. 2013;13(3):400–406.
  • Batalden PB, Davidoff F. What is “quality improvement” and how can it transform healthcare? BMJ Qual Saf. 2007;16(1):2–3. doi:10.1136/qshc.2006.022046
  • Nurunnabi M, Kamrul Islam S. Accountability in the Bangladeshi privatized healthcare sector. Int J Health Care Qual Assur. 2012;25(7):625–644. doi:10.1108/09526861211261226
  • Witvliet CV, Jang SJ, Johnson BR, et al. Transcendent accountability: construct and measurement of a virtue that connects religion, spirituality, and positive psychology. J Posit Psychol. 2023;2023:1–4.
  • Romzek BS, Dubnick MJ. Accountability. In: Defining Public Administration. Routledge; 2018:382–395.
  • Pine K, Mazmanian M. Emerging insights on building infrastructure for data-driven transparency and accountability of organizations. iConference 2015 Proceedings; 2015.
  • Sánchez-Bayón A, González-Arnedo E, Andreu-Escario Á. Spanish healthcare sector management in the COVID-19 crisis under the perspective of Austrian economics and new-institutional economics. Front Public Health. 2022;10:801525. doi:10.3389/fpubh.2022.801525
  • Eisenhardt KM, Graebner ME. Theory building from cases: opportunities and challenges. Acad Manage J. 2007;50(1):25–32. doi:10.5465/amj.2007.24160888
  • Magliocca NR, Ellis EC, Allington GR, et al. Closing global knowledge gaps: producing generalized knowledge from case studies of social-ecological systems. Glob Environ Change. 2018;50:1–4. doi:10.1016/j.gloenvcha.2018.03.003
  • Elster J. Accountability in Athenian politics. Democracy Account Representation. 1999:1;253–278.
  • Schedler A, Diamond LJ, Plattner MF, editors. The Self-Restraining State: Power and Accountability in New Democracies. Lynne Rienner Publishers; 1999.
  • Schillemans T. The public accountability review. A meta-analysis of public accountability research in six academic disciplines; 2013.
  • Bovens M, Goodin RE, Schillemans T, editors. The Oxford Handbook Public Accountability. Oxford handbooks; 2014.
  • Cleary SM, Molyneux S, Gilson L. Resources, attitudes and culture: an understanding of the factors that influence the functioning of accountability mechanisms in primary health care settings. BMC Health Serv Res. 2013;13(1):1. doi:10.1186/1472-6963-13-320
  • Moncrieffe J. Relational Accountability: Complexities of Structural Injustice. Bloomsbury Publishing; 2011.
  • Brinkerhoff DW. Accountability and Health Systems: Overview, Framework, and Strategies. Bethesda, MD: Partners for Health Reformplus Project, Abt Associates; 2003.
  • Blagescu M, de Las Casas L, Lloyd R. Pathways to accountability. GAP Framework. 2005;19:2019.
  • Dose JJ, Klimoski RJ. Doing the right thing in the workplace: responsibility in the face of accountability. Empl Responsib Rights J. 1995;8(1):35–56. doi:10.1007/BF02621254
  • Pawlson LG, Torda P, Roski J, O’Kane ME. The role of accreditation in an era of market-driven accountability. Am J Manag Care. 2005;11(5):290–293.
  • Frink DD, Klimoski RJ. Advancing accountability theory and practice: introduction to the human resource management review special edition. Hum Resour Manage Review. 2004;14(1):1–7. doi:10.1016/j.hrmr.2004.02.001
  • Cavill S, Sohail M. Improving public urban services through increased accountability. J Prof Issues Eng Educ Pract. 2005;131(4):263–273. doi:10.1061/(ASCE)1052-3928(2005)131:4(263)
  • Frink DD, Hall AT, Perryman AA, et al. Meso-level theory of accountability in organizations. In: Research in Personnel and Human Resources Management. Emerald Group Publishing Limited; 2008:177–245. doi:10.1016/S0742-7301(08)27005-2
  • Vance A, Lowry PB, Eggett D. Using accountability to reduce access policy violations in information systems. J Manag Inf Syst. 2013;29(4):263–290. doi:10.2753/MIS0742-1222290410
  • Mansbridge J. A contingency theory of accountability; 2014.
  • Vance A, Lowry PB, Eggett D. Increasing accountability through user-interface design artifacts: a new approach to addressing the problem of access-policy violations. MIS Q. 2015;39(2):345–366. doi:10.25300/MISQ/2015/39.2.04
  • Black JA, Smith YS, Keels JK. The Millennial generation and personal accountability: spiritual and classroom implications. Christ Bus Acad Rev. 2014;9:1.
  • Vaishnav LM, Mehendale A. Effectiveness of training program on awareness among nursing staff, lab technicians and sanitary workers regarding bio-medical waste management in a Tertiary Care Hospital in central India. Eur J Mol Clin Med. 2020;1:2091–2098.
  • Abdallah AA, Improta G. Healthcare engineering: a lean management approach. J Healthc Eng. 2020;2020:1–17. doi:10.1155/2020/8875902
  • Bavoria S, Nongkynrih B, Krishnan A. Health workforce availability and competency to manage noncommunicable diseases at secondary care level hospitals of Delhi. Int J Noncommunicable Dis. 2019;4(2):38–42. doi:10.4103/jncd.jncd_10_19
  • Mukinda FK, Van Belle S, Schneider H. Perceptions and experiences of frontline health managers and providers on accountability in a South African health district. Int J Equity Health. 2020;19(1):1. doi:10.1186/s12939-020-01229-w
  • Nightingale A. Implementing collective leadership in healthcare organisations. Nurs standard. 2020;35(5):53–57. doi:10.7748/ns.2020.e11448
  • Kidak LB. Hastane yöneticilerinin zaman yönetimi tutumlarının belirlenmesi: izmir ili eğitim ve araştırma hastaneleri uygulaması [Determining the Time Management Attitudes of Hospital Managers: Izmir Province Training and Research Hospitals Application]. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi [Journal of Selçuk University Social Sciences Institute]. 2011;2(25):159–172.
  • Özel Y, Hasgül E, Duzcu T. The examination of time management skills of healthcare professions. Res Humanit Soc Sci. 2018;8:42.
  • Putturaj M, Van Belle S, Engel N, et al. Multilevel governance framework on grievance redressal for patient rights violations in India. Health Policy Plan. 2021;36(9):1470–1482. doi:10.1093/heapol/czab066
  • Hernandez-Boussard T, Bozkurt S, Ioannidis JP, Shah NH. MINIMAR (MINimum Information for Medical AI Reporting): developing reporting standards for artificial intelligence in health care. J Am Med Inform Assoc. 2020;27(12):2011–2015. doi:10.1093/jamia/ocaa088
  • Al-Omar LT, Anderson SL, Cizmic AD, Vlasimsky TB. Implementation of a pharmacist-led diabetes management protocol. Am Health Drug Benefits. 2019;12(1):14.
  • Taymaz S, Iyigun C, Bayindir ZP, Dellaert NP. A healthcare facility location problem for a multi-disease, multi-service environment under risk aversion. Socioecon Plann Sci. 2020;71:100755. doi:10.1016/j.seps.2019.100755
  • Shehada AK, Albelbeisi AH, Albelbeisi A, El Bilbeisi AH, El Afifi A. The fear of COVID-19 outbreak among health care professionals in Gaza Strip, Palestine. SAGE Open Med. 2021;9:20503121211022987. doi:10.1177/20503121211022987
  • Yong AG, Pearce S. A beginner’s guide to factor analysis: focusing on exploratory factor analysis. Tutor Quant Methods Psychol. 2013;9(2):79–94.
  • Nunnally JC. Psychometric Theory. 2d ed. McGraw-Hill; 1978.
  • Veres JG, Locklear TS, Sims RR. Job analysis in practice: a brief review of the role of job analysis in human resources management. Hum Resour Manage. 1990;8(5):79–103.
  • Keel J. Toolkit, glossary state of Texas State classification; 2006. Available from: http://www.hr.state.tx.us/workforce/glossary.html. Accessed October 2, 2023.
  • Bakalikwira L, Bananuka J, Kaawaase Kigongo T, Musimenta D, Mukyala V. Accountability in the public health care systems: a developing economy perspective. Cogent Bus Manag. 2017;4(1):1334995. doi:10.1080/23311975.2017.1334995
  • Cherizard CM. Ethical Leadership Effects on Medical Laboratory Personnel Accountability Behaviors [doctoral dissertation]. Walden University; 2022.
  • Wachter RM. Personal accountability in healthcare: searching for the right balance. BMJ Qual Saf. 2013;22(2):176–180. doi:10.1136/bmjqs-2012-001227
  • Sittig DF, Singh H. A new sociotechnical model for studying health information technology in complex adaptive healthcare systems. BMJ Qual Saf. 2010;19(Suppl 3):i68–i74. doi:10.1136/qshc.2010.042085
  • Hilber AM, Blake C, Bohle LF, Bandali S, Agbon E, Hulton L. Strengthening accountability for improved maternal and newborn health: a mapping of studies in Sub-Saharan Africa. Int J Gynecol Obstet. 2016;135(3):345–357. doi:10.1016/j.ijgo.2016.09.008
  • Rao D, Dhakshaini MR, Kurthukoti A, Doddawad VG. Biomedical waste management: a study on assessment of knowledge, attitude and practices among health care professionals in a tertiary care teaching hospital. Biomed Pharmacol J. 2018;11(3):1737–1743. doi:10.13005/bpj/1543
  • Boydell V, Schaaf M, George A, Brinkerhoff DW, Van Belle S, Khosla R. Building a transformative agenda for accountability in SRHR: lessons learned from SRHR and accountability literatures. Sex Reprod Health Matter. 2019;27(2):64–75. doi:10.1080/26410397.2019.1622357
  • Brinkerhoff DW. Accountability and health systems: toward conceptual clarity and policy relevance. Health Policy Plan. 2004;19(6):371–379. doi:10.1093/heapol/czh052
  • Nunes R, Brandao C, Rego G. Public accountability and sunshine healthcare regulation. Health Care Anal. 2011;19:352–364. doi:10.1007/s10728-010-0156-6
  • Olsen JP. Accountability and ambiguity. In: The Oxford Handbook of Public Accountability. Oxford University Press Oxford; 2014:106–123.
  • Miller HD. Measuring and assigning accountability for healthcare spending. Center for Healthcare Quality and Payment Reform; 2014. Available from: http://www.chqpr.org/downloads/AccountabilityforHealthcareSpending.pdf(21.03.2017). Accessed October 2, 2023.
  • Denis JL. Accountability in healthcare organizations and systems. Healthcare Policy. 2014;10(SP):8.
  • Singh R, Agarwal S, Pandiya B. Customer experience in diagnostic centres: an empirical study. Acad Market Stud J. 2022;26(3):1–5.
  • Kajol K, Nath M, Singh R, Singh HR, Das AK. Factors affecting seasonality in the stock market: a social network analysis approach. Int J Account Finance Rev. 2020;5(4):39–59. doi:10.46281/ijafr.v5i4.888
  • Singh R, Bhattacharjee J, Kajol K. Factors affecting risk perception in respect of equity shares: a social network analysis approach. Vision. 2021;2021:09722629211046082.
  • Kerkvoorden DV, Ettema R, Minkman M. Accountability in healthcare in the Netherlands: a scoping review; 2022.