90
Views
12
CrossRef citations to date
0
Altmetric
Methodology

Which kind of psychometrics is adequate for patient satisfaction questionnaires?

Pages 2083-2090 | Published online: 05 Oct 2016

References

  • AlmeidaRSBourliataux-LajoinieSMartinsMSatisfaction measurement instruments for healthcare service users: a systematic reviewCad Saude Publica2015311112525715288
  • BitzerEMVolkmerSPetrucciMWeissenriederNDierksMLPatient satisfaction in pediatric outpatient settings from the parents’ perspective – the Child ZAP: a psychometrically validated standardized questionnaireBMC Health Serv Res20121234723031482
  • ClarkCYoungMSJacksonEConsumer perceptions of integrated trauma-informed services among women with co-occurring disordersJ Behav Health Serv Res2008351719017647107
  • ColucciaAFerrettiFPozzaAHealth Services OutPatient Experience questionnaire: factorial validity and reliability of a patient-centered outcome measure for outpatient settings in ItalyPatient Relat Outcome Meas201459310325228826
  • De WildeEFHendriksVMThe Client Satisfaction Questionnaire: psychometric properties in a Dutch addict populationEur Addict Res200511415716216110221
  • DyerNSorraJSSmithSAClearyPDHaysRDPsychometric properties of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Adult Visit SurveyMed Care201250SupplS28S3423064274
  • ErciBCiftciogluSPsychometric evaluation of the primary health-care satisfaction scale in Turkish womenInt J Qual Health Care201022650050620959385
  • GoelSSharmaDSinghADevelopment and validation of a patient satisfaction questionnaire for outpatients attending health centres in North Indian citiesJ Health Serv Res Policy2014192859324170148
  • GonzalezNQuintanaJMBilbaoADevelopment and validation of an in-patient satisfaction questionnaireInt J Qual Health Care200517646547216100222
  • LamWWFieldingRChowLChanMLeungGMHoEYThe Chinese medical interview satisfaction scale-revised (C-MISS-R): development and validationQual Life Res20051441187119216041913
  • LatourJMDuivenvoordenHJHazelzetJAvan GoudoeverJBDevelopment and validation of a neonatal intensive care parent satisfaction instrumentPediatr Crit Care Med201213555455922460771
  • MeehanTBergenHStedmanTMonitoring consumer satisfaction with inpatient service delivery: the Inpatient Evaluation of Service QuestionnaireAust N Z J Psychiatry200236680781112406124
  • MilutinovićDSiminDBrkićNBrkićSThe patient satisfaction with nursing care quality: the psychometric study of the Serbian version of PSNCQ questionnaireScand J Caring Sci201226359860622272735
  • MoretLNguyenJMPilletNFalissardBLombrailPGasquetIImprovement of psychometric properties of a scale measuring inpatient satisfaction with care: a better response rate and a reduction of the ceiling effectBMC Health Serv Res2007719718053170
  • OtaniKKurzRSHarrisLEManaging primary care using patient satisfaction measuresJ Healthc Manag200550531132416268410
  • SchroderAAhlströmGWilde-LarssonBLundqvistLOPsychometric properties of the quality in psychiatric care – outpatient (QPC-OP) instrumentInt J Ment Health Nurs201120644545321401846
  • SoufiGBelayachiJHimmichSPatient satisfaction in an acute medicine department in MoroccoBMC Health Serv Res20101014920525170
  • TsoIFNgSMChanCLWThe development and validation of the concise outpatient department user satisfaction scaleInt J Qual Health Care200618427528016855297
  • VantiCMonticoneMCeronDItalian version of the physical therapy patient satisfaction questionnaire: cross-cultural adaptation and psychometric propertiesPhys Ther201393791192223559520
  • VantiCPillastriniPMonticoneMThe Italian version of the Physical Therapy Patient Satisfaction Questionnaire – [PTPSQ-I(15)]: psychometric properties in a sample of inpatientsBMC Musculoskelet Disord20141513524758356
  • VukovićMGvozdenovićBSGajićTStamatović GajićBJakovljevićMMcCormickBPValidation of a patient satisfaction questionnaire in primary health carePublic Health2012126871071822831911
  • WebsterTRMantopoulosJJacksonEA brief questionnaire for assessing patient healthcare experiences in low-income settingsInt J Qual Health Care201123325826821531989
  • WeiJWangXLYangHBYangTBDevelopment of an In-Patient Satisfaction Questionnaire for the Chinese PopulationPLoS One20151012e014478526658579
  • Jean-PierrePChengYPaskettEShaoCFiscellaKWintersPPatient Navigation Research Program. Item response theory analysis of the patient satisfaction with cancer-related care measure: a psychometric investigation in a multicultural sample of 1,296 participantsSupport Care Cancer20142282229224024664356
  • SolariAGrzedaMGiordanoAOn behalf of the SIMS-Trial, SIMS-Practice and Agorà studies. Use of Rasch analysis to refine a patient-reported questionnaire on satisfaction with communication of the multiple sclerosis diagnosisMult Scler20142091224123324436456
  • OttonelloMFranchignoniFGiordanoABenevoloEPatient satisfaction with hospital rehabilitation: validation of the SAT-16 questionnaire through Rasch analysisMinerva Med2012103111122278064
  • FayersPMHandDJFactor analysis, causal indicators and quality of lifeQual Life Res1997621391509161114
  • FayersPMHandDJCausal variables, indicator variables and measurement scales: an example from quality of lifeJ R Stat Society (Stat Soc) Series A2002165Pt 2233261
  • StreinerDLBeing inconsistent about consistency: when coefficient alpha does and doesn’t matterJ Pers Assess200380321722212763696
  • BartholomewDJSteeleFMoustakiIGalbraithJAnalysis of Multivariate Social Science Data. Statistics in the Social and Behavioral Sciences Series2nd edBoca Raton, FLChapman and Hall/CRC2008
  • EmbretsonSEReiseSPItem Response Theory for Psychologists (Multivariate Applications Series)1st edNew York, NYPsychology Press2009
  • Von DavierMCarstensenCHMultivariate and Mixture Distribution Rasch Models: Extensions and Applications (Statistics for Social and Behavioral Sciences)New York, NYSpringer2007
  • AllenMJYenWMIntroduction to Measurement Theory2nd edLongGrove, ILWaveland Press2002
  • BlessHSocial Cognition: How Individuals Construct Reality: Social PsychologyHovePublisher-Psychology Press2004
  • FeeleyTHComment on halo effects in rating and evaluation research [Special issue: statistical and methodological issues in communication research]Hum Commun Res2002284578586
  • SjetneISBjertnaesOAOlsenRVIversenHHBukholmGThe Generic Short Patient Experiences Questionnaire (GS-PEQ): identification of core items from a survey in NorwayBMC Health Serv Res2011118821510871
  • HeylandDKJiangXDayAGCohenSRCanadian Researchers at the End of Life Network (CARENET). The development and validation of a shorter version of the Canadian Health Care Evaluation Project Questionnaire (CANHELP Lite): a novel tool to measure patient and family satisfaction with end-of-life careJ Pain Symptom Manage201346228929723102756
  • KonerdingUWhat does Cronbach’s alpha tell us about the EQ-5D? A methodological commentary to “Psychometric properties of the EuroQol Five-Dimensional Questionnaire (EQ-5D-3L) in caregivers of autistic children”Qual Life Res201322102939294023709048