Patient experiences with interdisciplinary treatment for substance dependence: an assessment of quality indicators based on two national surveys in Norway

References

• Mainz J. Defining and classifying clinical indicators for quality improvement. Int J Qual Health Care. 2003;15(6):523–530. doi:10.1093/intqhc/mzg08114660535
   PubMed Web of Science ®Google Scholar
• Arah OA, Westert GP, Hurst J, Klazinga NS. A conceptual framework for the OECD health care quality indicators project. Int J Qual Health Care. 2006;18(Suppl 1):5–13. doi:10.1093/intqhc/mzl02416954510
   PubMed Web of Science ®Google Scholar
• Kelley E, Hurst J. Health care quality indicators project: conceptual framework paper. OECD Health Work Pap. 2006;23:1–36.
   Google Scholar
• Nordisk råd. Nordisk kvalitetsmåling i sundhedsvæsenet. Copenhagen: Nordic Council of Ministers; 2010.
   Google Scholar
• World Health Organization. The World Health Report 2000 – Health Systems: Improving Performance. Geneva: WHO; 2000.
   Google Scholar
• Rygh LH, Saunes IS. Utvikling og bruk av kvalitetsindikatorer for spesialisthelsetjenesten. Rapport nr. 6–2008 Nasjonalt kunnskapssenter for helsetjenesten, Oslo; 2008.
   Google Scholar
• Helsenorge.no [website on the Internet]. Oslo: The Norwegian Directorate of eHealth; Oversikt over kvalitetsindikatorer. Available from: https://helsenorge.no/kvalitetsindikatorer. Accessed 212, 2019.
   Google Scholar
• Hendryx M. Conducting case-mix adjustment for mental health performance indicators Cambridge, MA: Human Services Research Institute; 2004.
   Google Scholar
• Eselius LL, Cleary PD, Zaslavsky AM, Huskamp HA, Busch SH. Case-mix adjustment of consumer reports about managed behavioral health care and health plans. Health Serv Res. 2008;43(6):2014–2032. doi:10.1111/j.1475-6773.2008.00878.x18783456
   PubMed Web of Science ®Google Scholar
• Cleary PD, Meterko M, Wright SM, Zaslavsky AM. Are comparisons of patient experiences across hospitals fair? A study in veterans health administration hospitals. Med Care. 2014;52(7):619–625. doi:10.1097/MLR.000000000000014424926709
   PubMed Web of Science ®Google Scholar
• Groves RM, Fowler FJ Jr, Couper MP, Lepkowski JM, Singer E, Tourangeau R. Survey Methodology. 2nd ed. Hoboken, N.J.: John Wiley & Sons; 2009.
   Google Scholar
• The Agency for Healthcare Research and Quality. Guide to inpatient quality indicators – volume, mortality, and utilization. Department of Health and Human Services; 2007 Available from: https://www.qualityindicators.ahrq.gov/downloads/modules/iqi/v31/iqi_guide_v31.pdf. Accessed 212, 2019.
   Google Scholar
• Haugum M, Iversen HH, Bjertnæs ØA. Pasienterfaringer med døgnopphold innen tverrfaglig spesialisert rusbehandling – resultater etter en nasjonal undersøkelse i 2013. PasOpp-rapport nr. 7–2013 Nasjonalt kunnskapssenter for helsetjenesten, Oslo; 2013.
   Google Scholar
• The Norwegian Directorate of Health. Nasjonal faglig retningslinje for behandling og rehabilitering av rusmiddelproblemer og avhengighet. Tverrfaglig spesialisert rusbehandling: oppgaver og roller. Helsedirektoratet; 2017 Available from: https://helsedirektoratet.no/retningslinjer/behandling-og-rehabilitering-av-rusmiddelproblemer-og-avhengighet/seksjon?Tittel=tverrfaglig-spesialisert-rusbehandling-oppgaver-10140. Accessed 212, 2019.
   Google Scholar
• Haugum M, Iversen HH. Pasienterfaringer med døgnopphold innen tverrfaglig spesialisert rusbehandling – resultater etter en nasjonal undersøkelse i 2014. PasOpp-rapport nr. 6–2014 Nasjonalt kunnskapssenter for helsetjenesten, Oslo; 2014.
   Google Scholar
• Myers B, Govender R, Koch JR, Manderscheid R, Johnson K, Parry CD. Development and psychometric validation of a novel patient survey to assess perceived quality of substance abuse treatment in South Africa. Subst Abuse Treat Prev Policy. 2015;10:44. doi:10.1186/s13011-015-0040-326545736
   PubMed Web of Science ®Google Scholar
• Haugum M, Iversen HH, Bjertnaes O, Lindahl AK. Patient experiences questionnaire for interdisciplinary treatment for substance dependence (PEQ-ITSD): reliability and validity following a national survey in Norway. BMC Psychiatry. 2017;17(1):73. doi:10.1186/s12888-017-1489-628219361
   PubMed Web of Science ®Google Scholar
• Holcomb WR, Parker JC, Leong GB. Outcomes of inpatients treated on a VA psychiatric unit and a substance abuse treatment unit. Psychiatr Serv. 1997;48(5):699–704. doi:10.1176/ps.48.11.14589144827
   PubMed Web of Science ®Google Scholar
• Marsden J, Stewart D, Gossop M, et al. Assessing client satisfaction with treatment for substance use problems and the development of the Treatment Perceptions Questionnaire (TPQ). Addict Res. 2000;8(5):455–470. doi:10.3109/16066350009005590
   Web of Science ®Google Scholar
• de Los Cobos JP, Valero S, Haro G, et al. Development and psychometric properties of the Verona Service Satisfaction Scale for methadone-treated opioid-dependent patients (VSSS-MT). Drug Alcohol Depend. 2002;68(2):209–214. doi:10.1016/S0376-8716(02)00196-512234650
   PubMed Web of Science ®Google Scholar
• De Wilde EF, Hendriks VM. The client satisfaction questionnaire: psychometric properties in a Dutch addict population. Eur Addict Res. 2005;11(4):157–162. doi:10.1159/00008639616110221
   PubMed Web of Science ®Google Scholar
• Hubley AM, Palepu A. Injection Drug User Quality of Life Scale (IDUQOL): findings from a content validation study. Health Qual Life Outcomes. 2007;5:46. doi:10.1186/1477-7525-5-4617663783
   PubMed Web of Science ®Google Scholar
• de Los Cobos JP, Trujols J, Sinol N, Batlle F. Development and validation of the scale to assess satisfaction with medications for addiction treatment-methadone for heroin addiction (SASMAT-METHER). Drug Alcohol Depend. 2014;142:79–85. doi:10.1016/j.drugalcdep.2014.06.02824975476
   PubMed Web of Science ®Google Scholar
• Harris AH, Humphreys K, Finney JW. Veterans Affairs facility performance on Washington Circle indicators and casemix-adjusted effectiveness. J Subst Abuse Treat. 2007;33(4):333–339. doi:10.1016/j.jsat.2006.12.01517400416
   PubMed Web of Science ®Google Scholar
• Williams EC, Gupta S, Rubinsky AD, et al. Variation in receipt of pharmacotherapy for alcohol use disorders across racial/ethnic groups: a national study in the U.S. Veterans Health Administration. Drug Alcohol Depend. 2017;178:527–533. doi:10.1016/j.drugalcdep.2017.06.01128728114
   PubMed Web of Science ®Google Scholar
• Harris AH, Gupta S, Bowe T, et al. Predictive validity of two process-of-care quality measures for residential substance use disorder treatment. Addict Sci Clin Pract. 2015;10:22. doi:10.1186/s13722-015-0042-526520402
   PubMedGoogle Scholar
• Snijders TAB, Bosker RJ. Multilevel Analysis – An Introduction to Basic and Advanced Multilevel Modeling. 2 ed. London: SAGE Publications Ltd; 2012.
   Google Scholar
• Peugh JL. A practical guide to multilevel modeling. J Sch Psychol. 2010;48(1):85–112. doi:10.1016/j.jsp.2009.09.00220006989
   PubMed Web of Science ®Google Scholar
• Lai MHC, Kwok O-M. Examining the rule of thumb of not using multilevel modeling: the “design effect smaller than two” rule. J Exp Educ. 2015;83(3):423–438. doi:10.1080/00220973.2014.907229
   Web of Science ®Google Scholar
• R Development Core Team R. R: a language and environment for statistical computing. R Foundation for Statistical Computing. Available from: https://www.r-project.org/. Accessed 212, 2019.
   Google Scholar
• O’Malley AJ, Zaslavsky AM, Elliott MN, Zaborski L, Cleary PD. Case-mix adjustment of the CAHPS Hospital Survey. Health Serv Res. 2005;40(6 Pt 2):2162–2181. doi:10.1111/j.1475-6773.2005.00470.x16316443
   PubMed Web of Science ®Google Scholar
• Crow R, Gage H, Hampson S, et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess. 2002;6(32):1–244. doi:10.3310/hta6320
   PubMedGoogle Scholar
• Batbaatar E, Dorjdagva J, Luvsannyam A, Savino MM, Amenta P. Determinants of patient satisfaction: a systematic review. Perspect Public Health. 2017;137(2):89–101. doi:10.1177/175791391663413627004489
   PubMed Web of Science ®Google Scholar
• Kossovsky MP, Sarasin FP, Chopard P, et al. Relationship between hospital length of stay and quality of care in patients with congestive heart failure. Qual Saf Health Care. 2002;11(3):219–223.12486984
   PubMedGoogle Scholar
• Bjertnaes O, Iversen HH, Kjollesdal J. PIPEQ-OS – an instrument for on-site measurements of the experiences of inpatients at psychiatric institutions. BMC Psychiatry. 2015;15:234. doi:10.1186/s12888-015-0621-826444263
   PubMed Web of Science ®Google Scholar
• Katsakou C, Bowers L, Amos T, et al. Coercion and treatment satisfaction among involuntary patients. Psychiatr Serv. 2010;61(3):286–292. doi:10.1176/ps.2010.61.3.28620194406
   PubMed Web of Science ®Google Scholar
• Trujols J, Iraurgi I, Oviedo-Joekes E, Guardia-Olmos J. A critical analysis of user satisfaction surveys in addiction services: opioid maintenance treatment as a representative case study. Patient Prefer Adherence. 2014;8:107–117. doi:10.2147/PPA.S5206024482571
   PubMed Web of Science ®Google Scholar
• Paddison C, Elliott M, Parker R, et al. Should measures of patient experience in primary care be adjusted for case mix? Evidence from the english general practice patient survey. BMJ Qual Saf. 2012;21(8):634–640. doi:10.1136/bmjqs-2011-000737
   Web of Science ®Google Scholar
• Braithwaite RS. Risk adjustment for quality measures is neither binary nor mandatory. JAMA. 2018;319(20):2077–2078. doi:10.1001/jama.2018.336829710277
   PubMed Web of Science ®Google Scholar
• Myers B, Williams PP, Govender R, Manderscheid R, Koch JR. Substance abuse treatment engagement, completion and short-term outcomes in the Western Cape province, South Africa: findings from the service quality measures initiative. Drug Alcohol Depend. 2018;185:278–284. doi:10.1016/j.drugalcdep.2017.12.03329482052
   PubMed Web of Science ®Google Scholar