129
Views
4
CrossRef citations to date
0
Altmetric
Original Research

Comparison Of Expectations For Health Services Between Inpatients From Mental Health Department And Endocrinology Department In China

, ORCID Icon, , , , & show all
Pages 1851-1860 | Published online: 25 Oct 2019

References

  • Laine C, Davidoff F. Patient-centered medicine. A Professional Evolution. Jama. 1996;275(2):152–156.8531314
  • Lionis C, Papadakis S, Tatsi C, et al. Informing primary care reform in Greece: patient expectations and experiences (the QUALICOPC study). Bmc Health Serv Res. 2017;17:13.28056974
  • Kravitz RL. Patients’ expectations for medical care: an expanded formulation based on review of the literature. Med Care Res Rev. 1996;53(1):3–27.10156434
  • Ross CK, Frommelt G, Hazelwood L, Chang RW. The role of expectations in patient satisfaction with medical care. J Health Care Mark. 1987;7(4):16–26.10302171
  • Thompson AG, Sunol R. Expectations as determinants of patient satisfaction: concepts, theory and evidence. Int J Qual Health Care. 1995;7(2):127–141.7655809
  • Alrashdi I. Evaluation of quality of healthcare: to what extent can we rely on patient expectations and preferences. Oman Med J. 2012;27(6):448–449.23226813
  • Forouzan AS, Ghazinour M, Dejman M, Rafeiey H, Eftekhari MB, Sebastian MS. Service users and providers expectations of mental health care in Iran: a qualitative study. Iran J Public Health. 2013;42(10):1106–1116.26060618
  • Forouzan AS, Ghazinour M, Dejman M, Rafeiey H, Sebastian MS. Testing the WHO responsiveness concept in the Iranian mental healthcare system: a qualitative study of service users. Bmc Health Serv Res. 2011;11:10.21235738
  • Bramesfeld A, Wedegartner F, Elgeti H, Bisson S. How does mental health care perform in respect to service users’ expectations? Evaluating inpatient and outpatient care in Germany with the WHO responsiveness concept. Bmc Health Serv Res. 2007;7:12.17261198
  • Forouzan S, Padyab M, Rafiey H, Ghazinour M, Dejman M, San Sebastian M. Measuring the mental health-care system responsiveness: results of an outpatient survey in Tehran. Front Public Health. 2016;3:8.
  • Noble LM, Douglas BC, Newman SP. What do patients expect of psychiatric services? A systematic and critical review of empirical studies. Soc Sci Med. 2001;52(7):985–998.11266056
  • Noble L, Douglas B. What users and relatives want from mental health services. Curr Opin Psychiatry. 2004;17(4):289–296.
  • Bee P, Playle J, Lovell K, et al. Service user views and expectations of UK-registered mental health nurses: a systematic review of empirical research. Int J Nurs Stud. 2008;45(3):442–457.17418194
  • Noble LM, Douglas BC, Newman SP. What do patients want and do we want to know? A review of patients’ requests of psychiatric services. Acta Psychiatr Scand. 1999;100(5):321–327. doi:10.1111/j.1600-0447.1999.tb10874.x10563448
  • Shiina A, Ojio Y, Sato A, et al. The recognition and expectations of ex-inpatients of mental health services: a web-based questionnaire survey in Japan. PLoS One. 2018;13(10):e0197639.30321176
  • World Health Organization/World Organization of Family Doctors. Integrating Mental Health into Primary Care: A Global Perspective. Geneva: World Health Organization; 2008.
  • Leucht S, Burkard T, Henderson J, et al. Physical illness and schizophrenia: a review of the literature. Acta Psychiatr Scand. 2007;116(5):317–333.17919153
  • Scott KM, Lim C, Al-Hamzawi A, et al. Association of mental disorders with subsequent chronic physical conditions: World Mental Health Surveys from 17 countries. JAMA Psychiatry. 2016;73(2):150–158.26719969
  • Huang Y, Wang Y, Wang H, et al. Prevalence of mental disorders in China: a cross-sectional epidemiological study. Lancet Psychiatry. 2019;6(3):211–224.30792114
  • Staniszewska S, Ahmed L. The concepts of expectations and satisfaction: do they capture the way patient evaluate their care? J Adv Nurs. 1999;29:364–372. doi:10.1046/j.1365-2648.1999.00897.x10197936
  • Conner-Spady BL, Sanmartin C, Johnston GH, et al. The importance of patient expectations as a determinant of satisfaction with waiting times for hip and knee replacement surgery. Health Policy. 2011;101(3):245–252.21680042
  • Delgado A, Andrés López-Fernández LA, Luna JD, et al. Patient expectations are not always the same. J Epidemiol Community Health. 2008;62:427–434.18413456
  • World Health WHO. Report 2000: Health Systems:Improving Perdormance. Geneva: World Health Organization; 2000.
  • Murray CJED. Health Systems Performance Assessment: Debates, Methods and Empiricism. Geneva: World Health Organization; 2003.
  • Chatterji S. World Health Organisation’s (WHO) Study on Global Ageing and Adult Health (SAGE). BMC Proc. 2013;7:S1. (Suppl 4 European Workshop on Health and Disability Surveilla.
  • Rice N, Robone S, Smith P. Analysis of the validity of the vignette approach to correct for heterogeneity in reporting health system responsiveness. Eur J Health Econ. 2011;12(2):141–162.20349262
  • Li J, Assanangkornchai S, Lu L, et al. Can socio-economic differences explain low expectation of health services among HIV patients compared to non-HIV counterparts? Bmc Public Health. 2016;16:9.26728718
  • Roder-Dewan S, Gage AD, Hirschhorn LR, et al. Expectations of healthcare quality: a cross-sectional study of internet users in 12 low- and middle-income countries. PLoS Med. 2019;16(8):e1002879. doi:10.1371/journal.pmed.100287931390364
  • Ewertzon M, Andershed B, Svensson E, Lützén K. Family members’ expectation of the psychiatric healthcare professionals’ approach towards them. J Psychiatr Ment Health Nurs. 2011;18(2):146–157. doi:10.1111/j.1365-2850.2010.01647.x21299727
  • Musiat P, Goldstone P, Tarrier N. Understanding the acceptability of e-mental health–attitudes and expectations towards computerised self-help treatments for mental health problems. BMC Psychiatry. 2014;14:109. doi:10.1186/1471-244X-14-10924725765
  • Korkeila J, Lehtinen V, Sohlman B, Tuori T. Patients’ expectations from their psychiatric community care in Finland. Nordic J Psychiatry. 1998;52(6):513–517. doi:10.1080/08039489850139300
  • Xie Z, Or C. Associations between Waiting Times, Service Times, and Patient Satisfaction in an Endocrinology Outpatient Department. Vol. 54: A Time Study and Questionnaire Survey. Inquiry; 2017:46958017739527.
  • Sun J, Lin Q, Zhao P, et al. Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study. BMC Public Health. 2017;17(1):668.28830400
  • The Canadian Institute for Health Information. Health care in Canada, 2012: a focus on wait times; 2012 Available from: https://secure.cihi.ca/free_products/HCIC2012-FullReport-ENweb.pdf. doi:10.1094/PDIS-11-11-0999-PDN
  • Sun J, Hu GY, Ma J, et al. Consumer satisfaction with tertiary healthcare in China: findings from the 2015 China National Patient Survey. Int J Qual Health Care. 2017;1–9.
  • Makoul G, Zick A, Green M. An evidence-based perspective on greetings in medical encounters. Arch Intern Med. 2007;167(11):1172–1176.17563026
  • Wallace LS, Cassada DC, Ergen WF, Goldman MH. Setting the stage: surgery patients’ expectations for greetings during routine office visits. J Surg Res. 2009;157(1):91–95.19577761
  • Karro J, Dent AW, Farish S. Patient perceptions of privacy infringements in an emergency department. Emerg Med Australas. 2005;17(2):117–123.15796725
  • Olsen JC, Sabin BR. Emergency department patient perceptions of privacy and confidentiality. J Emerg Med. 2003;25(3):329–333.14585467
  • Xu Y, Shang X, Zhao H, et al. The characteristics of service efficiency and patient flow in heavy load outpatient service system In: Chen J, Yamada Y, Ryoke M, Tang X, editors. Knowledge and Systems Sciences. KSS 2018. Communications in Computer and Information Science. 2018; Vol. 949:17-30 Singapore: Springer.
  • Blignault I, Ponzio V, Rong Y, Eisenbruch M. A qualitative study of barriers to mental health services utilisation among migrants from mainland China in south-east Sydney. Int J Soc Psychiatry. 2008;54(2):180–190.18488410
  • Conner-Spady BL, Johnston GH, Sanmartin C, McGurran JJ, Noseworthy TW; Gr SWREW. A bird can’t fly on one wing: patient views on waiting for hip and knee replacement surgery. Health Expectations. 2007;10(2):108–116.17524004
  • Knapp M, Funk M, Curran C, Prince M, Grigg M, McDaid D. Economic barriers to better mental health practice and policy. Health Policy Plan. 2006;21(3):157–170.16522714
  • Que J, Shi L, Liu J, Sun Y, Bao Y, Lu L. The development of mental hospitals in China from 2002 to 2016. Chin J Psychiatry. 2019;52(2):139–144.
  • WHO. Mental Health Atlas 2017. Geneva: World Health Organization; 2018.
  • Ma N, Yan J, Ma H, Yu X, Guo Y. Allocation of mental health facilities and psychiatric beds in China in 2010. Chin Mental Health J. 2012;26(12):885–889.
  • Dijkstra K, Pieterse M, Pruyn A. Physical environmental stimuli that turn healthcare facilities into healing environments through psychologically mediated effects: systematic review. J Adv Nurs. 2006;56(2):166–181.17018065
  • Association AP. Diagnostic and Statistical Manual of Mental Disorders. Fifth ed. Arlington, VA: American Psychiatric Publishing; 2013.
  • Xu XY, Li XM, Zhang JH, Wang WQ. Mental health-related stigma in China. Issues Ment Health Nurs. 2018;39(2):126–134.29053392
  • Heim E, Kohrt BA, Koschorke M, Milenova M, Thronicroft G. Reducing mental health-related stigma in primary health care settings in low- and middle-income countries: a systematic review. Epidemiol Psychiat Sci. 2018;1–10.
  • Mann CE, Himelein MJ. Factors associated with stigmatization of persons with mental illness. Psychiatr Serv. 2004;55(2):185–187.14762246
  • Huang ZFZ, Zhao X, Qiu T, Zhao Y, Cao X. Investigation on self-stigma and discrimination among HIV/AIDS patients in Suzhou. Jiangsu J Prev Med. 2015;26(02):10–12.
  • Yu Y, Zhou W, Liu ZW, Hu M, Tan ZH, Xiao SY. Gender differences in caregiving among a schizophrenia population. Psychol Res Behav Manage. 2019;12:7–13.